• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
507
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

Rating

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user lorrainem240
1 review
1 helpful vote
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February 19th, 2020

We have a lot of antique art and furniture which we have "just wondered" about it's value. With Just Answer we have learned everything's real value. This is a great site!

Thumbnail of user laurab320
1 review
0 helpful votes
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February 18th, 2018

Reasonable, effective and timely. I would use them again. Sometimes you just have a quick question and cant wait weeks for an expensive appointment just for that.

Thumbnail of user jerryb282
1 review
0 helpful votes
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April 27th, 2019

I needed information on a loan default situation and the attorney answer my questions about a letter I had composed for review. Great response time and help.

Thumbnail of user davidm8707
1 review
0 helpful votes
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December 27th, 2022

Asked question on how to fix a plumbing problem with slow hot water. Received answer next day stating frozen pipe. Goggle resolved problem on clogged water filter.

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello David,

We appreciate you taking the time to share your experience.

Please reach out to us with the email address you used to set up an account so we can assist you with the cancellation.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user carolynh184
1 review
0 helpful votes
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January 8th, 2019

I and my tenants are having HOA issues regarding pets in a condominium they rent from me in Colorado. After I sent copies of the Town Codes and the HOA Rules, the attorney quickly responded with a strategy we could use to deal with the HOA. My tenants and I had already read the Codes and felt we were right in our assessment of the situation but was reassuring to have the attorney's input.

Thumbnail of user a.m25
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Rapid, knowledgeable and responsive help. Positive outcome and pleasant engagement.

Thumbnail of user phyllisg9
1 review
0 helpful votes
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October 2nd, 2016

My advisor's name was Judith. She asked pertinent questions; showed me how to find the answers. Gave me the exact information I needed.
I am thoroughly pleased.

Thumbnail of user kaylac550
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I just wanted answers for something that could have been major still not sure what it was (I always had an idea it was a UTI) but just wanted to put my anxiety at ease. WELL Dr Scott Nimmo was the vet I spoke with about the possibility of what was wrong and yes that calmed me down. BUT Dr. Scott Nimmo has not been practicing any type of vet medicine of any activity according to RCVS, which he is making sure he is registered on so people can see he is not practicing any type of vet medicine. I sent them messages and screen shots of my messages saying I had proof and would take lawful action but also locked my card so they would not be able to use it further. DO NOT PAY THEM ANYTHING. CALL YOUR VET THEY WILL TELL YOU IF ITS AN EMERGENCY TO COME IN OR NOT. DO NOT TRUST THIS SITE. I PRAY EVERYONE READS THIS REVIEW!

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Kayla,

We're very sorry about your experience with the Expert on the website.

If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.

I'm looking forward to your response!

Best regards,

Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user alyssam385
1 review
0 helpful votes
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November 10th, 2022

I was told I can pay 5$ for a question, they decided to sign me up for a monthly membership and I was charged 42$! I asked one simple question and I was just charged 42$ 7 days later for that question. Do not use this app or trust them. DO NOT SIGN UP OR PUT YOUR CREDIT CARD INFO IN.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Alyssa, customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care

Thumbnail of user josephc1614
2 reviews
1 helpful vote
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July 28th, 2020

SCAM---SCAM---SCAM---SCAM
When you pay your first $5 bucks, they are incredibly responsive. And they were right on time when they charged me the first $46 monthly recurring payment... and the next two subsequent months after that. But when I asked them my first question under a membership, there was no response for over 24 hours. The next day I opened my account... there was still no response. So I typed in..."HELLO?" And the response I got was from some idiot lawyer named Adam Yaruzzi, who tried to upsell me by sending me a request to pay another $59 to talk to him on the phone. When I said no... there was NO RESPONSE! A week later... STILL NO ANSWER! HORRIBLE SERVICE... DO NOT SIGN UP WITH THESE CROOKS! I cancelled my service immediately.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Joseph,

Thank you for letting us know about this. We're sorry to hear that you didn't receive a response for several days

We have experienced an unprecedented increase in question volume lately and we've been working to bring new Experts on board as quickly as possible, so wait times for a reply might be a little bit longer. Still, several days does seem to be quite a bit longer than normal.

We'd love to take a look at your account to see what happened. We have reached out to you privately to gather the necessary information to locate your account.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

Thumbnail of user williamq65
1 review
0 helpful votes
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February 18th, 2020

Knowledgeable information. Fast, great response time! Absolutely great customer service. Definitely will come back here to look for answers to my questions.

Thumbnail of user wedlynes
1 review
0 helpful votes
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October 31st, 2019

I would like to say last night i kept getting harrassed by cbv collections, i was so pissed trying to make a payment plan and they wouldnt let me the letter i recieved said i can make one but from what i experienced i realized they wanted me to pay now i told them im pregnant im not working i have little income so i made payment every two weeks the man shouted on the phone yelling saying its not enough and of course i cursed him out. Im diabetic and i swear i was about to lose it until i came across this website and i got an answer and the answer he gave me was what i read online and i felt better,, i filed 2 complaint against cbv and guess what they didnt bother to call me today because on their complaint two of their employee lied and misinformed me and i told them i would use the recording against them in court. Lets see if theyll leave my phone alone for good now cause i do make my payement!

Thumbnail of user lucindaw15
1 review
0 helpful votes
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December 27th, 2018

I have used JustAnswer for many things and always got a solution to my problem. Great service and beats having to pay a tech to do a simple repair, Dr. office fee, vet visit or lawyer's retainer fee.

Thumbnail of user charlesw104
1 review
0 helpful votes
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January 27th, 2017
Verified purchase

I had some detailed questions and my expert went the extra mile to get all of my concerns answered. I also opted for the phone call just like I was sitting at the desk of a business attorney.

Thumbnail of user suee64
1 review
1 helpful vote
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September 6th, 2018

I asked a question and got a response but my question isn't answered just went on about different laws in different states which I knew. To be honest I think we are paying a machine for our answers.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hi there Sue,

We're sorry to hear that you weren't happy with the response from the attorney. It can sometimes be the case that the answers to legal questions are a little more complex than we'd like, it can take some context and background explanation to arrive at the best, reasonable answer.

If there is something that the attorney said that you don't understand, or if you need more information regarding the relevance to your case,, you can always reply back to them and ask them for more clarification. There is no charge for continuing the conversation.

Please reach out to our Customer Care team and they can help put you back on the right track. You can each us at 1-800-509-5721 or by email at Support@justanswer.com

Regards,
JustAnswer Support

Thumbnail of user heatherh711
1 review
0 helpful votes
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August 5th, 2020

I am very happy with this service! They are quick to respond and very knowledgeable. I feel like they really care about helping me with my issues and there advice has worked for me. So Thank you all!

Thumbnail of user staceyf58
1 review
0 helpful votes
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May 22nd, 2018

I was able to write my question about landlord vs tenant responsibilities. I received excellent information and the answer let me know how to respond and what steps to take next.

Thumbnail of user susans1633
1 review
1 helpful vote
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December 11th, 2019

My ex husband recently died and had questions regarding survivor benefits. My questions were answered very quickly, and saved me time before going to Social Security office to wait in line.

Thumbnail of user williamn177
1 review
0 helpful votes
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September 30th, 2019

My problem was complicated and very unusual. It was ignored by local doctors., The doctor took time to consider what I believe was a correct analysis of a complicated health issue.

Thumbnail of user edm553
1 review
0 helpful votes
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November 18th, 2017

I needed help resolving a boot issue with my laptop and got the
Solution from the online help quickly which saved me
Time of having to search the windows 10 help,

Thumbnail of user nelll2
1 review
0 helpful votes
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June 4th, 2019

I didn't expect much but I was so very pleased with the outcome. A problem I've been struggling with for 2 years was fixed in 20 minutes, with ease and success!

Thumbnail of user brucer45
1 review
0 helpful votes
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December 16th, 2022

The first time I thought it was $2 to answer my question but it turned out to be $6 When that din't they called back and wanted $ 56 to answer the same question which was a no and now they call and email me every day JUST CRAP

Tip for consumers:
stay away

Service
Value
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Bruce,

I'm so sorry to hear about your experience on the site & I would love to help you out.

I'd like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to address any issues that you have.

Please send me an email so we can assist you further. Be sure to reference your review here!

We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

Best regards,

Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28

Thumbnail of user donnareep
1 review
0 helpful votes
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May 12th, 2020

There was a several young men Helped me in my completing the repairs. Thank you for your help in completing fixing my computer. Your organization is very nice to work with.

Thumbnail of user joannem262
2 reviews
0 helpful votes
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February 18th, 2020

I would recommend them to my family and friends. They answer very professional and they are very knowledgeable about the legal system and gave me great advise. This site is awesome!

Thumbnail of user colettem110
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Extremely helpful. I have used this service for many years.

Reason I chose this business:

Past experience

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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