JustAnswer

Excellent service honest dependable customer care support

You have great customer service representative. Mr. David was kind and patient very helpful.

Didn't get an answer in the end even after providing details requested.

Not satisfied

As advised shut refrigerator for 48 hours. Moved our and cleared drain. Works like new.

They tell you it's $5 fully refundable. Then, you check your credit card account and they charge $5 AND $35 AND it's automatically recurring $35/month BUT THEY DON'T tell you til you try to cancel. Very deceitful and unethical.

Excellent service, but I found the Tutu app has a virus which caused my iPad to crash, so, wishing still for the game hack as it did not go through when a downloaded app.

It got me started! Now I am now so nervous. It is a good project.

So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company and would advise anyone who reads this to not use.
I had paid $5 to have one question answered, this was an offer on their website. I got answer from a professional and was billed $5 immediately, as expected. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? It makes no sense! Anyone with a brain would then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.

This is a US Company using UK-based advisors. Paying the Trial £5 initiates a contract with them that entitles them to take £50 every month unless you terminate the contract within 7 days.

Had a problem with who was legal own of a web site the person who created it for her daughter to use or the new owners who she sold her business too. Highly recommended.

The Dr was professional and gave me the best advice for my situation, which was to go the ER for treatment. It turns out I did not have yeast infection but a urine infection.

I'd been chasing a part for my ride on mower for weeks without success. But thanks to JustAnswer I found it in minutes and it is on the way to my home. Thank you:-)

He solved several very difficult problems. As an amateur, I was able to several "tricks of the trade". If ever, I have any more computer or printer problems, I would want to use him.

I want to alert everyone who decides to register and obtain service from JustAnswer.:
• While the company claims that all the "expert's" credentials are verified, they are not transparent about the process of verification and methodology.
• JustAnswer is not liable or accountable for any consequences caused by wrong answers the "expert" gives you. Basically, if the antique expert in the mood to decide that the painting is genuine and gives you an estimate of what in practice happened to be wrong, nor JustAnswer nor expert are liable for the losses you carried in the result.
• JustAnswer constantly changes the terms of reference. You can easily track this information from the multiple available internet archives.
• While Terms of Reference describes the dispute mechanism it never worked in practice as in order to start the dispute the company must respond to you in writing and JustAnswer never responds to you.
• Please read the JustAnswer terms of reference before you proceed with the payment for the services. Once you read it you will understand that there is no guarantee or protection against any mistakes caused by the "expert". Also, please read the definition of "Expert" the JustAnswer determined in the Terms of Reference.
Save your money and don't be tricked!

When you need it most and the timing isn't there. WRONG! It was. I had a phone call after midnight. So far, so good. I plan to use this as much as I can.

We were having trouble with a new thermostat we just installed in our RV. We called a local mobile RV repair place. They wanted $150 to arrive and $150/hour! Yikes! So, we turned to the internet, and did a search for the problem we were having. This is how we found JustAnswer. It's the first time we ever used a pay site. We presented our problem and the RV mechanic told us how much he would charge for the answer. It was certainly very reasonable! So, we said, yeah, let's do this thing! He provided us with some information which allowed us to discover that we had installed the incorrect thermostat. If we would have had the mobile RV guys come out for $300, that's what they would've told us... after who knows how many hours at $150/hour?! Needless to say, we are very happy with the answers we received. Our RV technician was available to us within 30-45 minutes and remained available to us for as long as we needed him. The result is that we found out what the problem was, how to fix it, and saved a whole lot of money! We are very impressed and would definitely use the service again and recommend to friends.

I was on google with they popped up.It told me I could get an answer from an expert.It said it would cost 2 dollars to get an answer. I got the answer and clicked it off.I didn't sign up for a subscription at 35 dollars a month. I WANT NOTHING MORE TO DO9 WITH THEM!

Quotes one price but charges another then refuses to refund. Shady business trying to get you to give credit card info so they can charge you more than they quoted

After five months of searching for an attorney who would just answer a few questions, lead me to whom I needed to speak with, what kind of questions I really needed to ask to find the right attorney, and what questions I was not asking correctly, my rep from this site not only answered my question, he led to whom I needed to call, report, and follow up with in order to get a resolution to the issues I am wanting to address. Every attorney I spoke with in the real estate business is willing and represents the dealers, not the purchaser. I was so upset and didn't know how to resolve these problems. With his help I contacted the peoples whom he suggested I call and found the right person to help me. WOW! How great is that? Again after five months of searching in one day I was was directed to the right people to help. If you have a question and are about to give up-don't. Just answer will have someone working there who is just the right person to answer and maybe direct you to whom you need to speak with or contact. DON'T GIVE UP! They really are here to help. Shari

Signed up for a $1 - 7 Days Trial to get ancestry for my grandfather. Waited 15 minutes for an ‘Expert' to come online. At that time I texted in their portal that when my wait time reached 30 minutes I will have to cancel. IMMEDIATELY a ‘Retention' Specialist came online to say my question would be prioritized. Ten minutes later, the ‘Expert' comes online with a $34 fee for HER services! I said NO and why. The website did NOT mention that, and I called the number to cancel. It also stated the monthly membership fee is $20, but later language under Membership Management stated $50. FIFTY. Companies that do THIS are operating unethically because they give NO indication of their trickery in their website language. Customers should be told the truth in order to engage from a point of awareness and knowledge. That's how we make informed, wise choices. I did manage to adjust size of Purchase Order screenshot taken from laptop screen, after all. You asked for my Facebook Password and THAT is. A No-No. So sorry, no can do that.

I was able to submit a Review for Ali Express earlier this evening without having to do that.

I didn't worry about driving around to consult with the Doctor but I got guidance which I think will help me to.

I had a plasma TV that went on the blink, and Just Ask gave me good counsel that it was time to kick it to the curb. It would have been very costly to diagnose and fix without this service.

I submitted a question and got an answer a few hours later, and answer in a nutshell she'll was same thing my vet said and only cost 22.00, Dr kara even went a little farther with explanation