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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
They sign up the elderly and vulnerable with offer for £1 a question then deduct £35 a month with no checks that the person has the mental capacity to understand what they are signing up for.
I had a man lying and scamming me for 2 years. Huge lies. JustAnswer uncovered the truth and has set me free to end this relationship and seek justice in the matter.
They hire anyone and are one sided. Don't believe or trust this company. They will scam you out of hundreds and you will get the same help as just googling it yourself.
Hello William,
We don't intend for you to feel this way when using JustAnswer and we'd like to look into this further. Please reach out so we can find your account and make this right for you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
DO NOT waste your money on these people. They swindled me out of money yesterday. When I complained, they asked for $5.00 fully refundable fee to "look into my complaint." RUN FOR THE HILLS!
Hello Patrick,
Thank you for letting us know and we're sorry for your experience.
Please reach out to us with the email address you used to set up an account so we can resolve any cancellation/refund issues.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I don't have a ton of money to hire a lawyer so I come to this site. I've been a fan for the past 3 years and have recommended it to every single person I know.
Ask for £5 payment for ansver qwestion, and take 100. Please don't give any bank deatels and don't pay any money. This online servicess not given you any ansvers, just got robots. I just make report to my bank about take my money.
Tip for consumers:
Never using again.
Hello Tetyana,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
I used JustAnswer to obtain advice from a Vet regarding my rescued cat. She was amazing! We had multiple dialogs and she answered all of my questions and gave me great advice.
Doctor was great aswered my question relieved my anxiety and did fast with a quick answer
Needed someone quick
IN HAVING A ISSUE WITH MY EXPLORER THAT I HAVE HAD TO THE DEALER AND A LOCAL SMALL GARAGE, I WANTED TO GET ANOTHER OPINION AND WAS SURPRISED THAT IT WAS A NEW THOUGHT ON THE MATTER. I WILL PASS THIS INFORMATION ALONG TO THE NEW GARAGE RECOMMENDED BY A FRIEND.
My adult son is in critical care and I had some legal questions. My questions were answered quickly and accurately. I totally trust the advice from here.
Everyone on the team is super passionate and they have the right balance of recognized experts and great technology to efficiently get you the answers you need.
I was surprised that I was double billed for the 5 dollar fee in the website. Called them and was told I did not read the small print. Watch your back account folks
Hello Maryann,
Thanks for letting us know about this billing confusion. The way that posting a question on JustAnswer works is that there is an initial $5.00 deposit charged as soon as the question is posted and the remainder of the question value is not charged until you receive a response from the Expert. The full value of the question is presented to each customer on the billing page before any billing information is entered. You should also have received a receipt email as soon as the question posted.
We'd love to look into your experience a little further in order to see if you experienced anything out of the ordinary. We'll be reaching out to you privately to gather the necessary account information but if you've got any other questions about your account, please don't hesitate to reach back out to our Customer Care department at 1-800-509-5721 or support@justanswer.com.
Sincerely,
JustAnswer Customer Care.
The ITs at Just answer stayed with me until we were able to figure out what the issue was with my device. They guided me through the repair process until I was satisfied.
Great service. Our question was answered in detail and we were able to act on the information to help us with our problem. We will tell our family and friends about this service,
I was really pleased with the experience. It was my first time asking for a professional advice on JustAnswer and I was pleasantly surprised at how quick, direct and patient the lawyer was.
It was about 11 days post-surgery and it was very swollen, but Dr. Mo gave me pointers on how to know if it was critical or not. That's what I needed to know!
I worked with Dustin for almost three hours in an effort to fix my wireless internet access. In the end I had to switch to a wired connection, but I truly appreciate the effort to get this working.
Tip for consumers:
Hone your questions and give the tech as much basic information as you know.
They say it's only $5, but will charge you $69, on the pretense, you can cancel any time! I never authorized the charge, but thankfully my bank stopped the transaction.
Hello Jaenne,
We're very sorry about any trouble with the membership offered on the site. JustAnswer is primarily a membership service website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I asked a question concerning law involving verbal contracts and got a response in less then 10 minutes! This helped me decide on placing a law suit concerning this matter.
This company is misleading and unhelpful. You will be required a recurring membership fee just to do a search that you could get on Google. This place is a sham.
Hello Eric,
Your happiness is our priority, so we apologize that we fell short.
Please reach out so we can find your account and make this right for you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Dont hesitate to use this service. Expert answers fast. I highly recommend. The sooner you do, the sooner the answer and the peace of mind of knowing cannot be overstated.
For $1 I received a mechanical answer for my car in less than 20 minutes. I even tipped the mechanic $5!. The $1 is for a week trial but I was able to cancel my subscription right away.
Love this service so much. Super easy to use. Immediate answers to important topics from experts. Quick and easy. And affordable. Great work JA team. Keep up the great work
My expert was prompt and his solution was what I needed to fix my issue! I will be able to use the provided advice for future issues with this solution!
I telephoned Just Answer by mistake. They were so nice & polite & although I wasted their time, they were delightful to me. I don't ever remember such ,lovely people.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
In order to help, we need your contact details. Please reach out to my team through my contact details so we can investigate and provide a resolution.
Best,
Julie, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/