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JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
They pretend to charge you 2$ for a one time connection to an expert.
But you are actually charge 53$ for an automatic renewable yearly membership.
+ they did not even connect me to an expert.
I would recommend the online Veterinarian Service to anyone needing immediate assistance from a Veterinarian without any hesitation. Deb, the Veterinarian I spoke with was excellent, she knew exactly what type of trap I was talking about that my dog had been caught in for such a long time. She knew exactly what to tell us to do.
We did exactly what she said and, and it's only been three days since the incident and our fur baby is doing great! Thank you Deb, our online Veterinarian!
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I've included the story of what happened to our dog before my review for you to read and know just how panicked were were and how in need of an immediate Veterinarian on a Sunday we were.
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Our dog was with us in our yard one minute, and gone the next. We live in an area of a small town where our neighbors are very spread out and woods separate most of us. Or dog had been missing for over thirty hours. The next day we're were outside again and she came wondering into our yard with an enormous lump under her throat the size of two softballs. It appeared to be a hematoma to me and our neighbor that is an RN. We found out that our sweet dog was baited and caught in a Snare trap by a neighbor. Snare traps are usually a death sentence for dogs. He left her in it intentionally for over twenty hours. He actually pulled up in the driveway right after she got home and told us this. He said he was going to shoot her, but decided to cut her loose.
We thought you couldn't change By Laws in Qld, or, it would cost thousands to do so. Within a short time we were informed we could change By Laws, with a majority Yes vote from owners, at an AGM via our Strata Management Service - so easy.
I was having trouble with my Outlook emails running Windows 10. Ben helped me and was successful in getting all my emails and passwords to work. I was well pleased with my response.
Robert
I stumbled onto this sight by accident. I found I got a quick answer by a real expert. It's well worth the $5.00 a month. This is the best expert website since allexperts.com shutdown.
I asked a question. Expert replied with a question. I answered. I asked if I was going to get an answer five times over 24 hours. Never got and answer. They took £18 from my mastercard.
Easy and quick answer. No judging just all business and customer service.
I figured you folks could help and I am pleased.
The site instantly took $5 and the connected me to a lawyer only to make me wait for like whole 1 day and still no answer. They prompted me to pay $59 and call the lawyer, Fake site
Hello Anushree,
Thank you for getting in touch with us about this. We apologize for any frustration or confusion.
The average response time for a question posted to the site is about 8 minutes, however the amount of time that it can take to receive a reply varies depending on a couple of factors like, the complexity of the issue, the time of day, the volume of questions in the category and the number of Experts that are online at that time.
The phone call offer is an optional offer that is presented to customers by the Expert if the customer has been waiting for a bit. The offer is usually presented as a means of addressing your question quicker over the phone, but the offer is not obligatory and you can always continue the conversation with the Expert in the Q&A chat on the website.
We've reached out to you to gather more information about your account and we hope to hear back from you soon.
Please reach back out to us if you need any further assistance.
Regards,
JustAnswer Customer Care
From what I had sent him, he said I was bombed and I should have read the small print. It was from a company out of the US and I should have known better. Thanks for the help
Hi,
Stay away from this company... they advertise refundable answers for $5 but charge $60 + $5...
I canceled the account right away but they still charge $60 monthly...
Tip for consumers:
Stay away
Hello Valentin,
We're very sorry about any trouble with the membership offered on the site. JustAnswer is primarily a membership service website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I tried to ask a question, and you asked for 2$ to continue, after that, I saw you charged me 2$ plus 66$ membership which I didn't ask for. I don't want it and I want my money back.
Hello Mitra,
We're very sorry about your experience with the membership program offered on the website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
You get charged $5 join fee which they say is fully refundable, they do not say you will be charged the full membership of $60 + the $5 join fee. In the end you are charges $65 dollars to begin with and just for stupid questions. When you try to call for refund, they send from one to the other, you get angry, start to yell because they are just playing with you then they play the "sir, if you don't let me speak I am going to have to disconnect" but keep repeating "I am not sure we will be able to refund you sir" and not expecting you to be angry, of course, they are stealing you and they want to force you into behaving an accepting. It's a SCAM. Don't fall for it. The idea of the website is cool, I wish there was really a website that would provide a good legal service but haven't found yet, JustAnswers is defintely a SCAM. They just got me angry and charged me $5 dollars for it. The $60 dollars they refunded after much suffering! Don't go through it, it's not worthy! Get a local lawyer, that's what I am going to do.
Tip for consumers:
Don't fall for it. They will just get you angry and keep your $5 if you get a refund of the $60 membership after much aggravation and anger. They work like narcisists... "I am not sure we will be able to refund you sir" then you get angry, then they say "if you don't speak right I am going to have to disconnect".. think about that! They spread a reason to be angry in your face, and tell you that if you get angry they will disconnect. Evil way of keeping people's money. I DON'T RECOMMEND
Hello Daniel,
We're very sorry that you had such a difficult experience with the membership offer. We would like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
Dr. B answered all of my questions and put my mind at ease. She diagnosed the problem with my calf and answered questions as to when to wean from the bottle.
They will say the question is a $1, but they bill you $37 for a membership fee immediately and will continue to bill you. The assistance is generic. Avoid this company..
Hello Sarbin,
Thank you for reaching out & we're very sorry for any inconvenience.
There are certainly a lot of free sources of information on the Internet, however, JustAnswer is not one of them. The Experts that work on the site have had their backgrounds, licensing, and experience verified by an independent 3rd party and work to try and help people solve problems remotely, saving you a trip to the shops or an even more costly minimum hourly rate from an Expert at a brick and mortar location.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
The answer to my question was fast and accurate. Helped me to repair the ABS Speed Sensor Assembly. He was very helpful and was able to send me a picture of the part.
They were prompt in refunding my five dollars. I registered on Saturday, paid my $5 and wrote out my question in detail. It was obvious I was corresponding with a bot, but it said I would be hearing from an expert shortly. I didn't, but chalked it up to the weekend and It would be Monday. Monday 10ish I went on line to find out where my answer was. The bot asked me the same questions, I typed I had answered already answered the questions, and they had that information. Then an "expert" cam on line and started asking the same questions. I asked two questions, the second was "are you a bot", no answer and then the bot said, sometimes it works better with a in person phone call, $34.00. I terminated the on line conversation and called to get my $5 back. The young man apologized and gave me a free phone call with a expert, scheduled for 1 pm. Never got a call. Called them back and a woman apologized (again) and wanted to schedule another call in 2 minutes or maybe sometime later today. Nope
Hello David,
Thanks for letting us know about this experience. We're sorry for any frustration.
It sounds like there may have been a combination of a delay and perhaps some navigation issues. When you first come to the site, we do have a bot on the landing page that collects the basic necessary information to pass along to the Expert, but everyone after that is a verified, living, breathing human being.
We would love to take a closer look at what happened in your account so we've reached out to you privately to gather some account information.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
It took a little while to get the answer... keep trying to get me to call in person. It was a little more $$$$$... I was in no hurry... but I was very happy with results... Greg
This site was very easy to use. I got straightforward answers and very quick responses. I would recommend this site to anyone needing fast professional answers. Thank you!
I wrote to "JUSTANSWER," and in a few minutes, they connected me to a mechanic, that in a few hours made me a color chart for the wire colors, I needed to install my new DAKOTA DIGITAL for my dash, for a small charge...
I wrote my complaint and was rewarded with a speedy answer to my malady. The attorney that answered me was very knowledgeable and that was nice to hear.
He was very thorough. Help solve the problem quickly. Thank you
Found on internet on other computer
Took to long for an answer. Fixed my problem by myself.
Popped up when I was looking for an answer.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Deborah,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Did not use the service as I was able to solve my problem myself!
Not applicable! Sorry!
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Yannik,
We apologize that you had this experience with JustAnswer.
Please reach out to us and reference your review here on SiteJabber so we can take a look at your account and look for an Expert to answer your question.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18