• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,257
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,653)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user sheilar624
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Very helpful it clarified a few things now I know how to proceed.
Thankyou.

Reason I chose this business:

I looked them up online

Thumbnail of user jimmyb516
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

My helper kept plugging away at trying to resolve the problem.

Reason I chose this business:

Out of frustration.

Thumbnail of user sandras4026
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Your updates were helpful to my pc working correctly

Needed it help

Reason I chose this business:

To get assistance for updates to my asus computer

Service
Thumbnail of user beckys678
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Because he was unable to help I feel my money was not well spent and wish to cancel my membership.

Reason I chose this business:

I thought I was using Sirius XM it was a very confusing web site.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Becky,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user janj56
1 review
0 helpful votes
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July 5th, 2018

Please extend my thanks to the person that helped me reconnect my printer. He was so patient and I was so dumb. I am very grateful he was managed to reconnect me and he put up with me. Thanks to him.

Thumbnail of user earll12
1 review
1 helpful vote
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March 15th, 2016

After reviewing the answer, I decided not to bid on the car because it would have cost me more than I wanted to invest in the car to fix it after winning the bid.
Thanks,
Earl

Thumbnail of user berneyc
1 review
0 helpful votes
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September 17th, 2019

Very pleased with the quick and courteous resolution of my problem. It was awkward to deal with, but the expert took control of my computer and competently came to grips with it.

Thumbnail of user normand124
1 review
0 helpful votes
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December 7th, 2016
Verified purchase

Edward was very prompt with his answer and his information was spot on and confirmed what I was thinking I needed fixed. His explanation was clear
Thank you so much.

Thumbnail of user bobbys62
2 reviews
0 helpful votes
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March 25th, 2016

I needed a prompt answer to my legal question. I received a response that was concise and easy to understand. I used that information to address and resolve an immediate legal issue.

Thumbnail of user alirezah2
1 review
0 helpful votes
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April 16th, 2020

Very good. I get the good result from the prescription of the doctor. My baby had an issue, but the doctor understood the problem and find the solution. I really appreciate that.

Thumbnail of user suzih10
1 review
0 helpful votes
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September 16th, 2019

I asked the police to get the surveillance video and they did. Thats what the guy said to do.It did not tell me how to get the video for court and thats what i needed.

Thumbnail of user pitor1
1 review
4 helpful votes
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January 17th, 2019

Avoid at all costs. These people are super shady.

I needed help with a legal question. They said - get an answer for just five dollars! So I paid. Then, as soon as you get the answer, they go - SURPRISE! - you were just charged another $31 on top of that, for a total of $36. Ok, whatever, I'll swallow the bait & switch because I need the answer. All the while, they're trying to upsell you - pay this much, pay that much, and I said no to everything. I just wanted my answer.

A week later, I have an additional, unauthorized charge in my account for $46! I contact their customer service via chat and they claim I signed up for a "membership". Not true. I ask for a refund, saying I never authorized this, was not notified in any way, and declined all their extra upsell offers. The person tells me only their supervisor can give me a refund and they are not available. So I try again and pose as a new customer trying to buy something - surprise, the supervisor is available!

I get constant resistance about the refund. "But you signed up for our membership sir!". I say, no I didn't give me a refund. "But life is full of questions, sir!". Give me a refund. "But our service bla bla". Give me a refund. On and on. They eventually offer me a 30% discount if I stay. Give me a refund. And on and on, making it really hard for me to rectify things.

Don't give these people your card. I'm on the lookout now for any future charges they may try to sneak through.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Pito,

We're very sorry that you're unhappy with your experience using the service. We would like to review your account to see what happened and assist you in any way that we can. Please send an email to support@justanswer.com and ask for our admin team.

The link to our Help Center is http://ww2.justanswer.com/help.

We look forward to hearing from you and would like to do our best to earn a 5 star rating from you.

Best regards,
The JustAnswer Customer Care Team

Thumbnail of user heatherp420
1 review
0 helpful votes
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February 20th, 2020

I was disappointed as I thought I was dealing with Antique Roadshow, an English show. But I did get a valuation on my query. Which I was grateful for. Thank, you..

Thumbnail of user pamelam71
9 reviews
0 helpful votes
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September 16th, 2016

I have had a GYN problem for 30 years. I was told at that time there was no cure but to avoid pain and discomfort for me to not wear panties or pants. At the time my job required that I wear pants or my rear would be showing on a daily basis due to doing containments on developmentally disabled clients who were a danger to themselves and others. I have been to Stanford Hospital in 2016 and there still is no cure but topical medication to help slow the progress. Then on 9-10-16 I went to a new GYN explaining my problems, this new Dr. informs me he does a procedure in his office, it takes two or three treatments with a laser and I am cured of Lichen Sclerosis. So I ask how much is each treatment? He tells me $1000 per treatment. I tell him to let me think about it. Now if these treatments work, it is well worth the money, but why didn't the Dr. at Stanford mention them to me? So I am thinking maybe I should go on line and ask a Dr. I am so glad I did. Not only did I save myself from future damage and harm but I saved $3000 bucks as well. So yes, by all means, go on line and ask your question, it just may save your life. Pamela Marberry

Thumbnail of user mitchg39
1 review
0 helpful votes
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August 5th, 2020

I was skeptical at first but I was wrong! Very fast response to my questions. Answers were clear & concise. I was very impressed & recommend them to everyone.

Thumbnail of user marym2477
1 review
0 helpful votes
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July 3rd, 2020

Just answer came to my rescue and fix a major problem on my computer. It took a while, but Just answer finally found a solution and now, my computer is finally back to normal.

Thumbnail of user hanene.jamoussi
1 review
0 helpful votes
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July 18th, 2023

I ha to Pay 49 as a monthly fee for a question that was supposed to cost only five eiro. The site is clearly misleading. Why would i have asked for a membership. Scam

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Hanène,

Thank you for sharing your experience. Please reach out to us so we can help. As soon as you send us an email, we'll investigate and provide a resolution.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user patrickg259
1 review
0 helpful votes
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January 28th, 2019

I got some good info of checks about the problem with my truck to follow up. When I have done the follow up I will have further questions to finish up the issues

Thumbnail of user williamr1068
1 review
0 helpful votes
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July 3rd, 2020

Really gave different avenues to pursue and agencies to report my problems to. After I had more info about my problems I turned it over to my insurance company.

Thumbnail of user sm929
1 review
0 helpful votes
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July 12th, 2023

I was charged for a call I never got and I never wanted. I was given no help with my issue and was basically told take it to a mechanic. I was very disappointed

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Your satisfaction is our top priority, and we'd like to offer you a refund to resolve any dissatisfaction. Please contact me using the provided contact details, and we'll guide you through the refund procedure.

Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55

Thumbnail of user joyceb66
1 review
0 helpful votes
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June 7th, 2017

I appreciate your advice and plan on following it. It seems very thorough and very professional. I plan on following the Dr.'s instructions. Thank you very much for your advice.

Thumbnail of user petea280
2 reviews
0 helpful votes
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March 10th, 2022

They will tell you that you that you will get an answer for you question for a nominal fee but then they will enroll you in small print to a subscription service of $35 or more.

Service
Value
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Pete,

Thank you for reaching out & we're very sorry for any inconvenience.

It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.

If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.

We strive to give customers a great experience on our site so please let us know what we can do for you

Best regards,

JustAnswer Customer Care Team
Solutions@justanswer.com

Thumbnail of user perryt45
1 review
0 helpful votes
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September 30th, 2020

I deal in odd collectible items. Many things we acquire appear to have value and history. I depend on JustAnswers to help me validate and value these items.
Perry Tong
KTF & Collectibles, Inc.

Thumbnail of user patriciac422
1 review
0 helpful votes
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September 6th, 2018

The doctors were prompt in their respond to my question.he explain in detail about the problem. They respond in the time fame that they said they would. Happy with their respond

Thumbnail of user fernandob19
1 review
1 helpful vote
  • Send Message
December 24th, 2015

I asked for help in transfering something from my windows to my apple computer... and it was so great... he made it simple easy to follow instructions... i am so happy with the result

Service
Value
Shipping
Returns
Quality

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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