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JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Quick response. Same information my vet gave me... once my vet answered the phone after the holiday. Quick response helped me help our dog get the quick care he needed.
Unable to login to Icloud on my PC Laptop. Ren diagnosed the program and it is now working OK
First option on Google
I was able to have the question answered and will have the test today. I was concerned because I was in the company of someone who tested positive and was overnight in the hospital.
The response from JustAnswer was very quick and they have very good service, also they checked the list of lawyers in Lome, Togo, and cannot find the name that I asked them. Thanks
My answer was simple and to the point. The insurance company agreed to the answer I was given and increased my coverage the $4,800.00 they were holding.
I got every detail that can lead me to where I have to be
Experts are in there.
I contacted them and asked if I could get a prescription for an anti-inflammatory medication. The AI or person chatting explained nothing except sent a link for completing a form. It also had no explanation but was a form to charge me $5.00. I figured I would get to ask a live person if they could help me with my request and if yes, then I would be quoted a charge a reasonable fee. After I submitted the "$5.00", someone called and she told me they couldn't help me. I thanked her and thought that was the end of it. The next day I found out that they charged me $51 and would be charging me $46 monthly. Mind you, I have not clue what specific services they provide, did subscribe to any membership and only authorized a $5 charge. I was on the site for about 3 minutes and spoke to someone for about 1 minute. I subsequently contacted them 3 times and each time, their second response was to tell me to fill out a form for refund. The form their link took me to each time was that initial form that fraudulently charged my card. Then the site that I iniated the request for a refund would stop working. I promise you, thanks to me, this company will be the most well known telemedicine service ever, but the popularity will be their worse nightmare. I will make sure no one use them ever! Services should be honest and ethical, not crooks.
Tip for consumers:
No. Explained all in my review.
Got the answer I needed quickly. Not the answer I wanted, but the one I needed. Clock could not be adjusted without replacing the entire electronic panel.
I got quick expert advice on some non-profit issues. I got directed to the right forms and the right person at the IRS and have the answers I needed. Thanks
I got straight forward instructions in order to help my hurt bearded dragon. The resposes were very fast. My one con about it was that it costed some money, but it was worth it for the information.
Scam, scam! Will take your money and never get back to you.
It is not easy to get your deposit back, you have to keep calling people and they shoot you around and around.
Tip for consumers:
Dont fall into the trap. this is a scam
This site is a joke. They charged me $5 and I NEVER spoke to a doctor. Then I have been continually charged $46. They have Bots that respond - you never speak to a human. STAY AWAY!
Hello Danielle,
We're committed to sorting this out for you. Can you kindly reach out to my team via the contact information provided? We're here to assist and make things right for you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Hello Danielle, we have an AI bot that assists customers through the question asking process, but the questions from customers are responded to by verified Experts, real humans that are real professionals. I'm very sorry if you were not connected to one of the doctors. We're eager to assist you further. Please reach out to me using my contact details, so we can find your account and work towards resolving this to your satisfaction.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Needed a quick valuation on my Thomas Kinkade signed/numbered pieces. Just lost my job and need to get cash. The appraiser was great and the turn around was quite reasonable.
NEEDED INFORMATION ABOUT MY CHARGING CORD NOT STAYING IN MY LAPTOP, WAS GIVEN THE INFORMATION QUICKLY WHERE TO GET A NEW CHARGER CORD. JASON WANTED TO EXTEND THE SERVICES BUT I, M LIVING ON SOC SECURITY AND COULD NOT GET THE ADDITIONAL SERVICES. HE UNDERSTOOD AND DID NOT PUT PRESSURE ON ME TO GET THIS EXTRA SERVICE. HE UNDERSTOOD MY SITUATION. HE WAS EXCELLENT AND I COULDN'T GIVE HIM A DESERVED TIP. BUT YOUR SERVICE IS GREAT AND I MAY BE USING YOU TO TALK TO A LAWYER ABOUT A FAULTY SURGERY AND I, M PAYING THE CONSEQUENCES FOR IT. BUT SINCE YOU CHARGE FOR ALMOST EVERYTHING, I HAVE TO WAIT TILL NEXT MONTH TO CONTACT A LAWYER. THANK YOU FOR YOUR SERVICES ON THIS MATTER.
Couldn't open my main email account. Would not accept my password. Just Ask was able to help change the password even though I couldn't seem to access it. Thanks guys!
I highly recommend contact the Professional Lawyer in Just Answer, his response was clear, easy to understand. Thank you for your help!
Jose Maldonado
Had a medical question. Heard back from Dr. Mark - Board Certified Specialist - in less than 30 minutes.
Very expert and professional.
What great service!
It is always pleasant when people have issues which are frightening and a helping hand settles the matter immediately. This accomplishes good relationships.
First, their initial agreement is misleading. Second, when trying for an explanation, could only get a robot. Going to dispute charge and not use again.
Hello Miriam,
Thank you for reaching out and letting us know about your experience and we would love to make this right for you.
Please reach out to us and be sure to ask for our Admin Team and reference your review here on SiteJabber. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Angela, JustAnswer Customer Care Solutions@justanswer.com 800-805-5962
I contacted this company for some legal advice. It was a great surprise to be honest that they followed through so quickly and in plain jargon. Enormously impressed.
Your help was much appreciated but as of now I still have not tracked my package
Just googled for help and found you
Truly helpful conversation that helped me move forward in a legal matter.
Because it's affordable and easy to access. The only thing is the $2 fee is misleading if you've used them more than once it's actually $89! Still worth it though, but I didn't realize it and it was shocking.
No response was applicable ---- money back please!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Representative was very helpful and professional. Answered all my questions
Nothing negative about contacts Easy to communicate with on 1st name basis
Well I do not have the knowledge required and needed assistance
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Jo,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28