JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Excellent and concerning servicece about my problem the agent showed sincere concern. He gave advise, and directoins he also made suggestions that would be best for my situation
Keep up the good work. With the Coronavirus pandemic running rampant across the world, all forms of life need protection and the upmost standards in managing this crisis.
Randall, the RV tech assigned to my case was knowledgable, concise and went over the troubleshooting and repair process in detail and answered all questions. He was not in a hurry and very thorough.
While the answer wasn't what we were hoping for, the service was fast, to the point, and saved us a ton of time and angst. The expert was congenial and efficient. We'll be back.
Had trouble with my email account and Thankfully they helped me out enormously could not ask for better help with sorting my problem out and I am very grateful Thank you.
I needed to replace the top panel of the dishwasher, and the tech helped me complete the job. Coronavirus could kill me, so I got advice on my will... Yeah Baby!
This morning I was looking for Honda place to help assist me with a Honda question. I went to google and found JustAnswer. Before I know what was going on. When I had typed in my question. The screen switched for my credit care information. I put the information in. The next think I know the charges when to hitting my credit card. The had charged my card $5.00, For my question I think? I thought it was for my question I place in. I sure was wrong about that. Next thing I know my credit card had $39.00 charge on my card, ask I moved in the question came up would you like to talk to someone. OH wow, $24.20 hit my card. I tried to stop that change with Just Ask there was not way to stop that charge. I tried everyway there is to get the stop the charges and get a refund.
This was my answer concerning my refund:
I understand your concern about the refund requests your asking for. I know how important the funds are for you and I'll be more willing t assist you. I've been taken a look at your account and unfortunately, you are not eligible for a refund of you membership charge., The membership fees are refundable in some situations. For example, if a customer question is not answered, we will refund certainly refund that fee as we did not deliver on our services, In case where the questions was not answered, our services were provide, we we don not offer a refund. Let us know if you need any other assistance, Of course, if you like to know more about the service or about your account, your welcome to contact as well. Regards,
THEY DID NOT ANSWER MY QUESTIONS.
NO REFUND FROM JUST ANSWER?
Tip for consumers:
They will not take care of there customers. STAY AWAY
Warning
Be carefull with those thieves
Trial automatically is becomimng membership after 7 days and they are charging you even if You are not using this service
Pure thieves system how to cheating people
Be carefull,
Hello Pawel,
We're very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment.
When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question, and that we'll collect a small payment from you for this trial period. If the trial period was not canceled within that 7-day window, your account would transition into a full membership
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST).
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
Was very worried for my dog who hadn't done #2 in 5 days. Prior to that she had diarrhea and soft stools with blood. I had taken her to the vet, followed the instructions of keeping her on a bland diet and give her medication. That same day was when she had stopped doing #2. She would eat, and be her playful self; No signs of pain and far from lethargic. I was told it was normal for her not to poop for several days, but by the 5th day I was very concerned. When I called the vet, the doctor wasn't in to follow up with answers right away. Luckily I found Dr. Sha! She asked the right questions and in turn answered all of mine. She assured me it wasn't extremely out of the norm for a dog to not poop for 3-5 days, to try adding pumpkin to her food, and stated if there was no improvement that radiographs and enema may be needed. Luckily, my dog Finally did #2 the next morning after adding pumpkin to her food!
Dr. Sha really came through for me, I had no idea what to do before I found her! So grateful :)
Just to ask a question and no answer back I was charged $46.00 your better off walking into a actual office and getting helped for free. DONT RECOMMEND!
Hello Caridad,
Thank you for getting in touch with us about this. We're sorry to hear that you haven't received a response yet.
If you still have not received a reply, please don't hesitate to reach out to our Customer Care team at support@justanswer.com and we're happy to help.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Seems like a bunch of people miss the boat cause they either don't read the info or just panic when things don't go their own way. I never had a problem and got plenty of very good answers. The bad or not so good answers that I knew were a bunch of bull I got my money back, no problem, just call them and talk to a live person. Don't keep sending worthless emails to a robot.
READ the TERMS:
For Pay-Per-Question Customers, if you do not provide a star rating of 3,4 or 5, and are not satisfied with your experience on JustAnswer for any reason, then as your sole remedy and within thirty (30) days of when you paid to ask your question on JustAnswer, you may request a refund by calling Customer Service (available 24 hours a day, 7 days a week) at *******220. Please check your My Questions page before requesting a refund to make sure you have viewed the most up-to-date responses to your question. If you have provided a star rating of 3,4 or 5 or more than thirty (30) days have elapsed since your payment, you will not be entitled to a refund.
For Subscription Customers, you may cancel your subscription at any time and request a refund of that period's fee minus any monies already paid to Professionals by contacting Customer Service 24 hours a day, 7 days a week at *******220.
To cancel a subscription, you may contact Customer Service 24 hours a day, 7 days a week at *******220, or log into your JustAnswer account
Dr. Scott Nimmo helped us with our dog that got into some gum that contained xylitol. His questions and suggestions helped us to know what to do. Everything turned out fine. Thank God and Dr. Nimmo.
Justanswer saved me time and money by searching for and finding answers to a legal question.
Their answers to a legal question intrigued me.
The doctor was very thorough and asked a lot of questions some of which I hadn't asked myself yet. He gave me some great advice and was quick to answer all my questions.
I called 3-18-2020 to get a problem fixed. It was fixed. I was charged $39.65 twice for this service. Please check and advise. My name is Stephen Goode and my e-mail is *******@aol.com.
I am not so perfect with the englisch language by conversation. So - in writing it is much more comfortable to me. Again I am so glad I found this way.
The idea that a company says it will charge you one price then when you are getting ready to pay they charge you 8X the original price tells me they are not a company I want to do business with!
Hello Eil,
We're sorry to hear about the confusion you had with the membership offered on the website. I would love to help you out.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I haven't had a chance to do what was adviced due to medical issues but plan to get to what I have to do later in the week.
All my questions were answered promptly and I will be calling them again.
CONFLICTS WITH VERISON PHONE SERVICE are difficult to ever get past pre-recorder robotic messages to ever speak to a live person but Just Answer gave me a ONE CLICK connection to a LIVE person who resolved problem with quick access to my phone account allowing account corrections! What a service!
Went to justanswer.com to get needed legal advice on an auto insurance claim that has been in the courtroom under a civil suit by me that I won for health care and twenty four hour attendant caregivng allowances for the rest of my life. As you probably guessed, they didn't want to own up to any liabilities when I took them to Court and when the learned the Judge and Jury decided they were liable for my care for the rest of my life I've gotten everything but cooperation and care giving
They told me what to do and were willing to help me find the lawyer I needed to get this problem taken care of.
My heart was laden with worry of being hospitalized rather than being cared for at home__after going back on line wanting help to find a lawyer, the justanswer.com team saw I had written previously~~~this was the issue I just spoke of
What did they do? They lined me up with the lawyer I had and marked it as a duplicate question and this lawyer gave me the link to the search I needed to go to for my particular legal problem. And he told me I didn't need to pay any more money for this session.
How's that for a well spent day?
Very professional answers, just what I needed. Debra(LegalEase) answered everything I asked very promptly. Being my first divorce, I had lots of questions.
I attended a 3 day workshop Realty School out of Utah. The information given was fabulous and very informational. But what went wrong was they charged me $5,297 to us their network that was not user friendly to a cell phone or a G-6 sprint phone that I had to retrieve property information from in the field and the network program was flawed to the information I needed to retrieved on a windows 10 computer. When I ask my mentor about the cell phone problem he told me the phone is not compatible to the software and when I purchase my PC the glitches of navigating network still gave me a problem. I felt the school scammed me for the price I paid for Property Farm Network access. The credit card was purchased from a number out of the school book. So I wrote Just AsK paid a small fee to get started with my case and sent a letter to my Dispute Team at the bank. I wrote the bank what my Consumer Protection Lawyer said a breached contract because the contract was signed one date no money was put down and the purchased date was different were I cancelled within 3 business days because the product was flawed to performance paid. Now I have to wait and see if charges will be removed from credit card or they will be contacted by my Consumer Protection Lawyer. Just Ask or you will never know your rights. Della Perkins
Charged me $40 after telling me it would be $5. Non refundable because I asked one question. Such a waste of time and money on this scam
Hello Dave,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Vicki,
Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55 so that we can resolve this to your satisfaction.
Best regards,
Meg at JustAnswer Customer Care