JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Our 12-year old beloved doggie, Buddy, had been under the weather for more than a week - lethargic, not drinking or eating much - but every few days he seemed to brighten up a bit, only to sink back. He had so few symptoms that we didn't take him to the vet (and the charges to see the vet are so high!) - we thought he'd "get over it," like a cold or the flu. I wrote Dr. Andy one evening as Buddy lay asleep with his head on my foot as usual, and asked him about Buddy's symptoms. Dr. Andy said Buddy's symptoms for a 12-year doggie for over a week definitely must be checked by a local vet. We took him in to a ER Vet that night; he couldn't determine the cause of his problem(s) after doing all the tests we had determined we could afford. We brought Buddy home with us, and after snuggles, put him in his bed in our bedroom. He passed away in the early morning hours. We will miss him so.
We are so thankful that Dr. Andy apprised us of the seriousness of Buddy's condition, and the importance of taking him in to see a vet. I believe we would have had some guilt if we hadn't consulted a vet.
I needed help with trim files and the tech that helped me out did it fast and effectively
Because it works
I felt the answers were read off a sheet. No empathy or understanding. What answers I got, I got the same answers googling for 2 minutes. Save your money. Go to a real lawyer.
Not good at all no help did not help in any way just kept getting the run around
Hoped they could help just got the run around
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Initially was not sure if it was a good idea, but the lawyer I chatted with was so helpful
I had a bad migraine and also am on blood thinners for a clotting disorder. Because of the clotting disorder, which I did tell about, I was told to take Ibuprofen which is a medicine doctors told me NOT TO TAKE! The neurologist obviiously did not read my info. BAD MEDICINE!
Hello Bernadette,
We're sorry to hear of your experience on the site but we would like to turn this around for you.
Please reach out to us with the email address you used to sign up so we can locate your account. We'd like to investigate this further and provide feedback to our Expert Support Team if needed.
We look forward to your email.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I needed to move Microsoft Office from one computer to another without having to buy another license. JustAnswer provided the information I needed, nad Office is now working on the new computer.
Did very well. Accomplished what I needed. Issue taken care of. She was very polite and informative
Good. Been trying to get out of some items on the line. Mainly TV companies. She taught me well
Found online
As far as luxury appliances go JustAnswer saved my life. I had just purchased a Thermador ProGrand for my beachfront home in Mexico and only been using it for 2 months. So when it broke without any Thermador service or warranty imagine my disappointment. I'm not one to just lay down and I've searched the internet for solutions without barely any information. I guess I'm one of the only people that voided the warranty on their luxury appliances :) One thing I did find was a JustAnswer response to a different thermador problem that spanned a period of about 6 months and ended in a fixed appliance for a person in Guam (also without service). I was impressed by both the intelligence of the response and the stick-with-it ness of the service.
My experience was even better. Rusty, the appliance tech, pointed the problem out specifically with diagrams out of the service manual and provided me with information that will help me with any future problems with this appliance.
Thank you JustAnswer.
Sent in all of the info I could. Along with pictures of the controls the problem is related to, to my knowledge. But no response! It's been almost 24hrs. No response
Hello Tom,
Thanks for reaching out to us about this. We're sorry to hear that you haven't received an answer yet.
We'll reach out to you privately in order to gather more information about your account to see what happened.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Very quickly explained what cables I would need and possible issues I would experience with my particular IPad model.
Seemed the simplest route
I have only used justanswer once. I had a problem with my dishwasher. It was not heating the water. I had replaced the heating element which was a huge pain and it did not change the behavior. I came across justanswer and thought it was a scam but tried it anyway. The next step was a plumber and $$$.
I described the model, the problem and what I had done to try and fix it. I was fully expecting a answer telling me to replace the heating element again. Instead, I was told that on this model there was a common problem with a burned power relay on the control board.
I took out the control board and there was a big black spot under one relay. I tested the relay, put it back in and repaired the connection on the PCB. I put the control board back and now it works!
The answer was spot on and I did not have to hire a plumber. I gave the tech a stellar review and gladly paid the $38 which I thought was really high at the time but the plumber would have been 10x that + $200 for the new part.
I would use the service again but I do not see any reason to subscribe.
Mechanic knew less than i and i just knew what i google. He gave a flip answer and then i draggef a little more from him. Then he referred me to another person who wanted mote money.
Hello Gretchen,
Thank you for letting us know about this. We're sorry to hear that you weren't happy with the mechanic that you spoke to.
We'll reach out to you privately here in an attempt to gather some more information that will allow us to locate your account.
Let us know if you need anything further.
Regards,
JsutAnswer Customer Care
I overhal cat c18 enginewhen i install camshaft and tight sealin plate 3 bolts of cam cam is stuck and dosnt move. When i loos 3 bolts of sealing plat thtats hold camshaft cam move freely by hand. What cause.
Needed an answer to an electrical question. Was pleased with the rapid response and also with the information provided. I feel better able to converse with my contractorregarding the subject.
I appreciate the professionalism, time, and thorough review of the issue. The mechanics were kind and curteous and offered a couple different scenarios to fix the issue with complete diagnosis.
Got the answer I needed in minutes, highly recommend. Cost $5 for a week trial membership. Canceled service after I got my answer. Would pay $5 for an answer again.
Thanks to the tech I was connected to. We troubleshot my problem and I was able to order the part and fix it myself. Saved me a ton of money especially since I didn't have to buy a new TV!
Friendly, Honest and professional service. Answered my questions and gave great advice.
Needed help and didn’t know where else to go
I asked questions and got responses pretty much immediately and they were helpful.
I needed some clarification before moving forward with a possible Human Rights complaint.
Called to retrieve expired password. Advice didnt work and ended up having to take the computer to Geek squad. The answered question that didnt work costed $94.
Hello Charles,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
All Experts must pass our rigorous 8-Step Expert Quality Process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed.
Please reach out to our customer care team at Solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST) and we can assist further.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
I was having trouble with the voice activation on my A20. I lookup for help and click on JustAnswer and within minutes I had their help.
Within 10 minutes they solve my issue.
Thanks
Hesham saved us. Spent 3 days trying to get Chrome to work on my Mac after chrome update(thanks google). Hesham had the expertise to get it done. Thanks Hesham!
I wanted the advice of a Real Estate Attorney. On the JustAnswer webpage where they ask for your Credit Card data it clearly stated in the header "Real Estate Law." The next line said, "Get your answer from a lawyer in minutes"!... So, I contracted to talk to a RE Attorney. I was told I would be connected to a Real Estate Attorney...However, they then connected me with a CPA. I texted that I asked for a Real Estate Lawyer. I texted that I did not sign up for a CPA. I texted I wanted my money back! The CPA texted asking me to give him a few minutes to review my offered information on the details of my inquiry. Their CPA then texted back with information readily available to anyone who can use Internet search. I texted that I wanted all credit charges reversed and any association with them canceled. I texted they had lost my trust. Their CPA then said he would OPT out...They then connected me with a Tax consultant...I was caught in a hassle with no end. I did document most of my chat with Screenprints. So I'm contesting.
Tip for consumers:
Sincerely, save yourself the stress.
Hello,
We're very sorry for any inconvenience. We have a category dedicated for training and behavior questions. We apologize if your question did not end up in the correct category. We can easily move your question to the right category and find an Expert to assist you.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Roger,
Thank you for letting us know and we're sorry if you have not gotten a satisfactory answer to your question. If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert.
Please reach out to us with the email address you used for registration so we can check your question and further assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18