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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Great site. Really helpful with all my questions. This time it was a tax question about an employee. Thank you!
Jake provided thorough, well thought-out troubleshooting steps to resolve my problem. Definitely recommend!
Pricing is deceptive. Read the fine print. $30 a month membership. Then you have cancel to avoid being automatically charged.
Terrible company. Writing reviews all over. Their services are awful, and it was very unclear how much they were going to charge me.
Hello Joshua,
We don't intend for you to feel this way when using JustAnswer. Your happiness is our priority, so we apologize that we fell short. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55 so that we can make things right for you.
Best regards,
Meg at JustAnswer Customer Care
Very knowledgeable on residential tenancy matters and the matter was resolved re paying rent before a lease is signed
Thieves, and stealing customers, unprofessional Management, disrespectful especially pearl Wilson. Never recommend it to anyone
Tip for consumers:
thieves, and stealing customers, unprofessional Management, disrespectful especially pearl Wilson Nerve recommend it to anyone
Hello Nermin,
We don't intend for you to feel this way when using JustAnswer.
Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
The lawyer answered my question and was very helpful. Would use this site again if I needed legal advice or help.
I am happy with JustAnswer service. The answer was quickly, informative, professional, and full. Thank you a lot?
This website should provide better reports on charges to our credit card. More details would be much appreciated.
Hello Sam,
I apologize that you had this experience with JustAnswer.
Would you please reach out to us privately so we can locate your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Reply with solution came quickly. It was something I should have thought of myself... but needed reminding!
Very nicely done, great response time, friendly and responsive to my questions. Judith could not have been better.
Fast response, with good information. I was able to finish the repairs on my car because of this service.
The response was appropriate and gave me a different perspective on my question. I would recommend this service.
Scammers they make it look like someone is there to answer your questions paid my $21 & 30 hrs later still waiting
Hello Mark,
I'm sorry to hear that you haven't seen the response from the Expert yet. The way that the site works is that you are only charged the full deposit once an Expert responds, since you're seeing the full charge amount it may be the case that you simply need help getting back to your Question & Answer thread.
We'd be happy to help get you back to the Expert and there are a couple of ways that we can do that. Our Customer Care team can be reach by phone at 1-800-509-5721 or email at support@justanswer.com, 24 hours a day. You can also navigate back to the Question & Answer thread from the My Questions page:
http://www.justanswer.com/my-questions.aspx
Simply make sure that you are logged in when you come back to the site.
If we can be of any further help or if there are any other questions that you have about your account or the site, please don't hesitate to reach back out to me here publicly or privately.
Sincerely,
Adam Roesel - Customer Care Supervisor
Support@justanswer.com
They continue to charge membership fee after you cancel. Stay away. One of the biggest rip off there is.
Hello Lisa,
I'm sorry to hear this and would like to make this right for you. Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
Title says it all. For busy multiple property owners, like myself, prompt expert legal advice is an invaluable resource.
IF you need anything done with your phones. I have Panasonic, this web site is the best. Problem solved.
No upfront mention on monthly fee. Just 1dollar trial. Constantly contacting me after I cancel. Stay away
Tip for consumers:
Stay away
Hi Pete,
Thank you for letting us know. I apologize for your experience. We can certainly make sure that we're not constantly contacting you anymore.
Please reach out to my team so we can make things right for you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
Do not even bother with this site cannot answer simplest questions and am still waiting for a reply 4 hrs later
Hello Simon,
Thank you for reaching out & we're very sorry to hear that you had to wait 4 hours for a reply from your Expert.
While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Most helpful in answering my tax question and then provided the appropriate form which I could download
Lance was great, talks like a regular "joe" even I could understand! Will definitely try this again when needed!
Practical, accurate advice on complex immigration issues. It is a great alternative to costly lawyers.
Had a great experience with this site would highly recommend and will use it again if needed.
Thank you
Wayne was so helpful. He helped guided me through steps an in 2 days had my motorcycle up and running.
Professional service, efficient and precise. Would not hesitate to use them again for technical issues.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Herb,
I'm sorry to hear this and I'd like to make sure your account was handled properly.
Would you please reach out to my team so we can look into this further?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35