JustAnswer

Was very satisfied with the quality of answers to my questions. Time was not a issue when I was moveing slow.

It was a good experience the chap i spoke to was very patient with me (I'm old) and kind... and fixed up my problem which i couldn't do. Thanku

How wonderful it is to have access to a lawyer anytime you need for confidential advice. I highly recomend it

Thank you for helping me with my cat. The vet was very helpful uintil i could get him to his vet within the next few days. Thank you

How can it not be, took my money, didn't answer, didn't refund. Looks like a USA set up to con AVOID!

They make sure you're happy don't Push it But I never see out survey where they give you gotta say so much into their thing before you get out of it

They were plesant and prompt and very helpful. The app is eay to fill out confidential. They gave me some very good legal advise.

The mechanic got back to me within a half hour, with diagrams and wiring schematics which helped me find the problem and correct it.

I did ask a specific model-specific question about a refrigerator, but "experts" should either be able to provide guidance or just admit they don't know. Neither of those happened.
The initial answer didn't happen until I called to ask when I would get an answer. The initial didn't say more than could be found from youtube.
After I provided additional information on diagnostic work I had already done to isolate the area where the problem, but the next expert response was to point out that I hadn't tried things the expert suggested - despite already stated were NOT the problem, and further that I hadn't really described the problem.
Things went downhill from there where the expert essentially argued that my refrigerator did not have components that I already described multiple times were in fact there. This was after I gave the out to give up if the answer wasn't known.
Finally, the expert conceded and opened the question to another expert, but this was near the end of the 7-day trial, which at this point would not be continued.
I did get a "good faith" response from customer service apologizing and stating a 2nd expert would review. After some time, there was a response which I didn't know about (no emails like as previously) until it was "closed". The second expert started at the beginning with a generic comment and asking me what I had tried so far. I guess didn't think that as a second opinion that it might be useful to read the first round.
General comment, communicating online or by phone seemed to be a choice. I elected online thinking it would allow the expert to "follow" and digest the provided technical details. In the midst of online communication, there was an option to switch to a phone conversion, but for an additional $24. The $5 trial was a waste, $24 would certainly have been a bigger waste when I had to hang up on the expert in frustration after being told when was in front of my face in the refrigerator wasn't there.

I had a question for a lawyer and solve it in 15 mns.
Great service and quick response.
I will recommend it to my friends. Thank you

My wife is very much in LUV with her 2002 x type Vehical. The ride is still comfortable and the sporty look along with the luxury style combination is AWESOME.

Very accomodating and knowledgeable professionals. My query was solved quickly and accurately. Very satisfied, this is a great service.

Initially the services were fantastic. I signed up to ask a couple of legal questions. I knew that I wasn't going to need the services for longer than a month so I made sure to cancel right after I had signed up. Doing so would keep me from being billed for a second month. Pearl seems to be the virtual assistant and she was very short and rude with me. On or about April 2,2022 I cancel my membership, receive chat confirmation from Pearl and I thought that was the end of it. I never received a confirmation email or text and that's when I should have realized something was wrong. Fast forward to the following month when I noticed a charge on my account from justanswer.com for another billing cycle. I try to contact them right away via chat and pearl is very short with me and continues to disconnect from my chat. At this point I'm pretty frustrated so I send an email as well as try to call the 800 number. I also continue try the chat when I finally get a hold of what Pearl and she connect's me with someone named Andre. I explain the situation to him and he still refuses to refund. Mind you I haven't used the services in 2 weeks. My experience with the customer service department was horrible. There was no professionalism and there was no courtesy. I know without a doubt that I spoke with pearl and canceled my membership on or about April 2,2022 and they failed to cancel it, charged me for another month and are now refusing to refund me. Honestly speaking to both of their customer service Representatives was like dealing with my abusive ex who tried to gaslight me all the time. I literally felt like they were gaslighting me. This is my experience with them. I highly recommend that you are very careful when dealing with them as far as your membership goes. Be very clear and make sure you receive confirmation via email or text when you decide to cancel your membership.

Quick, efficient service. Got me the answer to the question that I couldn't find anywhere else. The people I talked to were very polite and helpful.

I am a senior citizen on a limited income and had minor trouble installing a Roku stick. While trying to find information about this Roku product, Just Answer popped up so I thought it was associated with Roku somehow. I saw a $1 fee and thought I could afford that. So I gave them my bank card number. BIG MISTAKE. They charged me $46. When I contacted them asking for a refund, I received the following reply:
Hello,
Thank you for contacting JustAnswer and I appreciate you bringing this to our attention so that we can deal with this.
I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund.
We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee.
I can assure you that we've taken action to cancel your membership preventing any charges from occurring in the future.
I hope this clarifies our service for you and our stance regarding your refund request. However, should you have any other questions for us, please let us know and we'll be glad to help.
Regards,
Pearl Wilson
Ticket Details
Ticket ID: QDT-670-*******
Department: Reply@ Tickets
Type: Issue
Status: Closed
Priority: Low
Helpdesk: https://support.justanswer.com/index.php?/default_import

These con artists probably make a good living stealing, and that's what this is, from those of us who aren't always paying close attention.

My advice: Give your bank card info to Amazon and Walmart only!

Hi yrs Al I needed was staying with the righttechnitian. And he was very good. He nailed it and Im truly grateful!

No matter what the question you get a straight answer. Its worth every penny! You wouldn't get an honest answer anywhere else.

I purchased a new TV and failed to purchase the extended warranty. It can not be purchased after the order and you recieve the product.

Just needed to run a problem by them BEFORE I made a mistake. They confirmed my concerns and verified I was going down the right road.

Paid 5 dollars. Really no help. Then charge your account 50 dollars a month.
Watch your account cancel as soon as you csn.
Scammer!

I was having issues with skin rash and was told what to do and how to prevent a reoccurance! Better than what ob/gyn suggested!

Scammed my wife while trying to pay a bill via credit card & computer...thought she was dealing with Verizon.

I am trying to find out about my family. The help zI have received continues to be fantastic. It reinforces my desire to find out more.