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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I use JustAnswer to help answer tax questions at least a few times each tax season. HUGE help at a VERY reasonable cost!
Avoid this service! They ask 2$ and then charge 40$ as membership fee to your credit card.No refund
I had a question about the termination of a trust and got my answer.
Got a simple answer after charging two of my accounts causing a fraud hold.
We're sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.
We'll send a private message to you so that we can review your account and transaction history together.
Best regards,
Leila
This is just a scam I tried to cancel this order but they would not refund do not buy this product
Tip for consumers:
to read the reviews and I never would have dealt with this company
Hello Suzanne,
We want to make things right for you, and that includes offering a refund. Kindly get in touch with me via the provided contact details, and we'll guide you through the refund process.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
THE TECH DID NOT HAVE AN EASY JOB HELPING ME. HE WAS PATIENT AND CAPABLE. I WOULD WANT HIM TO HELP ME IF I HAVE A NEXT TIME TO NEED HELP.
Me ase falta a prender más de la tecnología para que todo se me haga más sencillo para poder hacer lo mejor posible
Rapidite a repondre a mes questions et les directives a faire pour comprendre ce que je dois faire.
Entiere satisfaction
P.S.: Esperant que mes renseignements personnels seront confidentiels ex: info sur ma carte de credit. Merci
Je ne vous connaissais pas. Cest le hasard en cherchant comment rejoindre amazone.
Dr.josh was amazing as soon as i told him about my issue he had a fast amazing answer
They charged a $39 fee to my card when there is no metnion of a $39 fee!1 The add stated $1.95! BS
Hello,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
Asked what size of H beams for a 30 feet long bridge for ******* lb got good answer 2--W12X35 GR 50 beams
I had a great experience getting my questions and the answers that I needed for the situation that I was having
Great job Jessica B
How does just answer's board of directors stay out of prison?
The service with the answer to my problem was Very Fast and understandable to me.
Brad was very helpful and he was very direct so I could do the job.
Very bad service and was of no use
Wonder how a company like this exists, got nothing for my money.
Hello Emmanuel,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Short wait and everyone was professional and very nice.
The site helped me with my son case. The dr was very knowledgeable and helped with my son disease.
This site is nothing but a SCAM BEWARE SCAM SCAM 7 day trial is nothing but lies beware of this site SCAM SCAM
Tip for consumers:
Scam
Hello Graeme,
Thank you for getting in touch with us about this.
We're sorry to hear that you were unhappy with the trial period. We would love to take a look at your account to see what happened, and we're certain that we can resolve any billing or account concern.
Please reach out to our Customer Care team directly by E-mail at Solutions@justanswer.com, or you can also reach us by phone at (800) 905-0124
If you need to take any action on your membership, you can do so from the Edit Membership page here: https://my-secure.justanswer.com/managepearlunlimited
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Solutions@justanswer.com
This company lures you in with an implied $5.00 fee to ask 1 question but does not CLEARLY and FULLY DISCLOSED UP FRONT!
Hello Roland,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
The overall experience was good. However, you need to make it easier to upload pictures.
Would recommend for the depth of objective advice received in response to our complex dispute.
They were very knowledgeable and solved our issue in under 20 minutes.
All that it promises and More! Actually the only downside is writing this stupid review!
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Esra,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28