• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.9%
Positive
3,389
Neutral
57
Negative
455
387
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How would you rate JustAnswer?
Top Positive Review

“Good Tech”

Joe M.
10/11/24

The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.

Top Critical Review

“This business is a scam! AVOID”

Carly C.
11/4/24

This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!

Reviews (7,796)

Rating

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Reviews that mention popular keywords

credit card (338) customer service (305) membership fee (169) bank account (52) right direction (45) expert advice (44) trial period (26) emergency vet (43) response time (36)
Thumbnail of user joem3641
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.

Reason I chose this business:

Found it online with good reviews.

Thumbnail of user tanyaz54
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I was stuck in the house with my cats in Florida for Hurricane Helene, brought a poisonous plant in from outside and didn't secure it fast enough before a cat chewed on it. Next morning…projectile vomit 6 times and his vet was closed. JustAnswer's Dr John helped me decide what to do and he was right. The cat is fine.

Reason I chose this business:

Google search

Thumbnail of user kakj
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

At 80, dealing with issues is difficult in so many ways... was charged a subscription fee that I had not enrolled in/or gave consent... my bank and purchasing company (after contacting both) said it was "scam" - then I called the business JustAnswer! Spoke with Sophia "and" she was so kind, listened "and" sent me confirmation of credits to my credit card - $5 fee, $47 membership... I am so thankful that I was connected with Sophia... AND, have called my CC company and the credit has been received! I am so very much pleased! Thanks!

Dion was awesome!!! Problem resolved

Reason I chose this business:

It was on the Bosch website to help with a dishwasher issue - Dion was very helpful and not sure what the entire story is - I just know, I did not sign up for ANYTHING... my copied text says - "you will be charged $5 and it will be credited" - hence I gave my cc information... IT WILL NEVER HAPPEN AGAIN!

Service
Thumbnail of user benjamina287
2 reviews
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

Frank, coin representative/expert has done well with all of my coins.
I recently had a billing fluctuation and am still confused as to why my monthly rate changed. I'm not doing anything different. I updated my card info and all went haywire.

They have went back and forth with me, still say I changed the length of time in which I want my coins reviewed. I am still working on getting someone to do it correctly.

Reason I chose this business:

I saw it when I was searching for appraisers before I submit my coins for grading.

Service
22 penny no mint mark
March 25th, 2024
Verified purchase
• Previous review

I was given information from Erik to reference in the future. Much appreciated! I do need the truth. Again, thank you Erik!

Reason I chose this business:

I needed a place I could rely on before spending hundreds on grading costs.

Working with one individual that is trustworthy
February 13th, 2024
Verified purchase
• Previous review

Erik and I have worked together since the first coin and will continue to the last. Erik gives me an expert opinion and proven facts. (I check them out to make sure he isn't AI 🙂🙂) It's really nice to know that I can submit a coin for grading and have comfort in knowing I could make some real money from it.

Reason I chose this business:

I heard about it and decided to try it. It's a bargain for $30 money and I can get advise from so many different experts.

Thumbnail of user georgief6
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Reason I chose this business:

I didn't know it existed. It just ended up on my computer when i was trying to solve my plumbing problem.

Thumbnail of user lynnem474
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I have a new puppy who ate some grapes and when I looked it up, I found out that they were very poisonous. It was 10 o'clock at night so a local veterinarian was not a very good option. The veterinarian contacted here was an excellent source and walked me through step-by-step how to take care of my puppy and he is fine!

Reason I chose this business:

It popped up in my search feed

Thumbnail of user tonyal270
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

My mother's and grandmother's jewelry. Got 9 pieces down and was very pleased. Had wonderful appraisal Brian Walter to help me through the whole thing.
Got more to get back with him to finish this project.

Very helpful. Found my account, and everything fell in place.

Reason I chose this business:

Monthly membership, that I can use daily, without additional cost.

Service
Thumbnail of user kennethw2124
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

My Outlook app could not open my inbox, which has worked for several decades!
A JustAnswer was suggested by my Microsoft support representative.
I did log onto JustAnswer and got everything fixed: What I had as my original problem plus additional
System problems that handicapped my ability operate error free.
A very good service that I will continue to use as needed.

Reason I chose this business:

My Microsoft representative suggested that I log onto JustAnswer for a remote session and problem analysis.
I am so glad that this suggestion was made and very pleased with the result.

Thumbnail of user debbiea834
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I was matched with the best possible provider, and he was able to confirm for me what my provider thinks that I have but wanted to wait for another test. Given my symptoms, history and comments made by a provider I have decided to start treating myself (it's over the counter stuff) before I have a second opinion scheduled. The responses I got from this provider gave me the confidence I needed to move forward. While I will still ask for that specific test he suggested I really need my treatment to get started since I have been struggling with this for over 2 months now. A huge thank you for a compassionate professional! I highly recommend.

Reason I chose this business:

Reliable and professional. Always a huge help.

Thumbnail of user nancys4299
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I did not realize this was available and it proved very helpful. I fell for one of those " to good to be true" ads. Since this has happened before I try very hard to completely check out before buying. Well they still get you. When I saw charge onCC as being in China could not cancel order. They do give tracking info but when it supposedly gets delivered no one can find it. This site took the tracking info and checked all delivery options and is not anything they could find ( no way I would have the information on how to contact every company). They definitely advised disputing it with credit card company.

Very helpful

Reason I chose this business:

Did not realize I was using them. I just clicked on the tracking info where it asked if I was not finding the info I needed

Service
Thumbnail of user betsyd121
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Sally was so thorough and knowledgeable about our dogs behavior. She sent me helpful training steps to adjust his aggressive behavior and the psychological reasons. I was blown away with the speed and convenience of getting answers!

Reason I chose this business:

Needed fast answer to stressful situation with our new rescue dog.

Thumbnail of user sandram4004
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The vet was very helpful. I had my own check off list process of elimination making sure that I didn't miss anything. Recommended an itch scratching allergy. Relief from my dogs and it seems to be working pretty good right now. Thank you for your time. Sandra Mcinvale.

Reason I chose this business:

Due to the fact that I am a senior disabled and going to a vet usually cost about $200 just to see them and then get a prescription for A relief medication for my dogs would be too costly then I remember there was a service online. Thank you for your time again Sandra Mcinvale.

Thumbnail of user stand128
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

The technician got back with me the following morning but we found a different appliance that was making the beeping sound but he did give us some suggestions for the ice maker ice sticking in big chunks.

Reason I chose this business:

I've been using there service for a while this year and they usually are able to help me fix the problem.

2018 Buick low compression
March 26th, 2024
Verified purchase
• Previous review

The JustAnswer technician would always answer my questions and provide me with any information and PDF's when I needed them.

Reason I chose this business:

Because they provide information in a timely manner especially wiring and other PDF's I cant find anywhere else without paying other fees. Its worth it.

Thumbnail of user jamesc1306
2 reviews
0 helpful votes
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October 6th, 2024
Verified purchase

My furnace kept shutting down just after the burners lit. It showed a flame rollout fault. He said it is either a bad mother board or heat exchanger. I put new board in and it works like new again. Thank you Jim Congdon.

Service
Thumbnail of user sandyw57
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Matthew was amazing. He knew exactly what to do to resolve my issue. Knowing that I can contact someone through JustAnswer with so much experience makes me very happy. I have to admit I wasn't sure how this was going to work. Now I know where to go when I need help. I'm thankful you're there.

Reason I chose this business:

I was searching for answers through Google and JustAnswer popped up. That was my lucky day.

Thumbnail of user judyk1008
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I called for advice on my dog who was ill. Dr. Emily called back quickly and was kind, caring, asked questions and listened and gave very thoughtful and detailed advice and recommendations. It was such a relief to speak with a vet and feel reassured about what to do. We saw our regular vet the next morning who confirmed her assessment and my dog was much improved by the end of the day. Dr. Emily was wonderful and saved me a very expensive trip to the Vet Emergency Department!

Reason I chose this business:

A Google search for help and advice

Thumbnail of user lindas6995
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Mike Bragg was very helpful with lots of advice to get my new computer set up properly. As we all know updates to tech happen quickly and often and I needed someone who was fully up to date to guide me. Highly recommend.

Reason I chose this business:

It was suggested by a rep from Dell!

Thumbnail of user adrienneh172
2 reviews
0 helpful votes
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October 6th, 2024
Verified purchase

My 6 month old kitty had swollen eyes, was sneezing/coughing. I was very worried and it was the middle of the night. I got help from a wonderful vet after just a few minutes. She said it was probably allergy and it did get better in a day or two.

Reason I chose this business:

Fair price for the service

Thumbnail of user cristinar206
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I asked a question about employment law, and I received a quick and accurate response on the same day. Luckily, I did not have to use a solicitor, but having legal information is a great source of power.

Service
Thumbnail of user robins876
2 reviews
0 helpful votes
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September 2nd, 2024
Verified purchase

My 3 year old cocker had eaten a Twix bar and when I talked to the vet he assured me that I had nothing to worry about cause to do any harm she would have to eat 9 mini Twix bars. I felt very comfortable with the way he handled the situation, it was like I was in the office with him. Thank you

Reason I chose this business:

I was looking for a vet that was open at 7 pm without traveling 30 minutes, and Just Answer popped up. Glad it did.

Thumbnail of user eh365
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Very helpful service. My Nissan micra is 28 years old so digitally oriented mechanics haven't a clue! Sharing and discussing the info with my mechanic helped me to better understand the interactions of a closed engine system - but more importantly, it showed me that my mechanic understood how to work on a car that did not have any digital components.
Thank you very much for providing this service. At present I don't have any other pressing issues with my Nissan, but I will certainly return to your site and sign up for membership in the near future.

Thumbnail of user theodorep179
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I had a problem with our refrigerator and was at a loss what the problem could be. Just Answer got us connected with a tech from the west coast that knew exactly what I needed to do. Everything he said was like he was in the room watching me work.

Reason I chose this business:

By chance. Like the new world you Google

Thumbnail of user jiml1674
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Wondering what some of my old 331/3 albums were worth I called Just Answer, and talked to an expert. Surprisingly most were only worth $30 or so, but did have one worth $250 to $300. I'm very happy to now know what to do with them. Thank you Just Answer.

Reason I chose this business:

Because I saw their ad while searching for prices of records.

Thumbnail of user meredithp134
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

My baby girl was so so sick! Our home flooded and while evacuating she either drank the food water or got into something and became lethargic and would not eat or drink. She then began vomiting. Her blood sugar level dropped dramatically. The vet was very easily reached and told me exactly what to do! My sweet girl is now back to her fiery self!

Reason I chose this business:

It was affordable and readily available.

Thumbnail of user maryr4329
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

After confusion on how payment is applied for a trial, a response was quick and I received credit back on my credit card. My question was not able to get a helpful response but I hope others do better.

Reason I chose this business:

Samsonite told me to get help by just answer.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com

Sitejabber for Business

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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