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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I was very impressed with the determination, focus and expertise that was shown to resolve the problem.
Date of experience: January 8, 2019
Quick and in depth answers thank you very much. I will be using just answer in the future and will recommend you to everyone.
Date of experience: June 14, 2018
How did you get my banking info police are looking into this mater scammers why do you think you can get away with this
Date of experience: July 25, 2022
Was looking for info on ornament I got at garage sale. Turns out it was worth a lot more than I paid for it.
Date of experience: July 7, 2018
Super Attorneys! All my family's concerns we're answered in a really quick fashion by Super Great Attorneys!
Date of experience: April 15, 2020
Just answer gave me all the information I needed to make a thoughtful legal decision... I would recommend to all!
Date of experience: August 24, 2017
Olivia Kent helped me with my son's landlord problem. And told me what was and was not a valid complaint.
Date of experience: January 30, 2019
THis is a scam. They will charge for several services and will not refund.
Do not give them your credit card, do not buy this service.
Tip for consumers:
Do not use this service. There will be lot of charges on your statement.
They do not refund even if you do not use the service.
its a SCAM!!
Date of experience: May 3, 2022
Hello Shahid,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
I was skeptical going in. I had serious doubts that for $15 I would actually get a complete and comprehensive answer to my question. I figured at best I'd get an answer that gave me a general idea of whether or not my opinion about my situation was basically right or
Basically wrong but if I really needed an answer I could be completely certain about that I would probably have to bite the bullet and go find a real live attorney that would actually spend time with me to give me clarification on aspects of their original answer that I might not have completely understood.
I couldn't have been more wrong.
The attorney who responded to my question could not have been kinder, more patient, more thorough, or better educated.
Because I'm not an attorney there were things about her original answer that I still wasn't clear about. At the risk of her thinking I must be a complete moron I wrote back and nervously waited for the response where I would be made to feel like an idiot who was wasting her valuable
Time and what world did I live in that I figured for $15 I was entitled to "clarification" of an answer that would only be confusing to an idiot.
Wrong again.
She responded with a detailed, comprehensive clarification of what I was unclear about, complete with a step by step scenario of how my situation would unfold given the legally correct answer.
I asked if she could explain a couple minor things about her scenario which she did without hesitation. When we were done not only was I completely satisfied, I actually felt educated about my situation.
This was arguably the best $15 I've ever spent.
I highly recommend that others take advantage of this awesome site.
Date of experience: May 14, 2019
They r not experts in any ways... just sucking money. They are not answering any of the questions... very sad
Date of experience: February 28, 2020
Hello Suzan,
Thank you for getting in touch with us about this. We're sorry for any frustration.
It sounds like you might not have received the response that you were looking for? We'd be happy to take a look at your account and either get a refund processed for the question, or connect you with one of the verified Experts that can get you the assistance that you're looking for.
We've reached out to you privately and we look forward to hearing back from you.
Regards,
JustAnswer Customer Care
It was nice to talk to people that know more about work place law than the people that I work with so thanks
Date of experience: August 14, 2019
Tech was great. Diagnosed the problem and referred me to a local tech. Saved a great deal of time sorting thru the web.
Date of experience: January 27, 2020
The Ford mechanic confirmed my problem on my truck. He came back quickly with the answer to my question so I could fix the problem the first time.
Date of experience: October 26, 2017
Zoey knows her stuff and was able to answer my legal question in my state. I would recommend her and would want her to represent me at trial.
Date of experience: May 17, 2019
I learned good information on how to deal with a creditor who was bullying me, information that was new and helpful to me.
Date of experience: May 7, 2018
I had a lengthy problem to talk about and the mechanic was quick to come back with ideas and thoughts concerning the problem.
Date of experience: April 3, 2019
I did not receive the help I needed for the K-1 form and how to transpose the line items to other tax forms.
Date of experience: April 2, 2019
I was lost, stranded with a malfunctioning rv after hours, and the gentleman was so knowledgeable and kind, i got all the answers i needed.
Date of experience: August 30, 2019
Where's my stimulus check status regarding my refund will I get a stimulus check if I'm eligible for a stimulus check and I should because I file taxes for 3 years when I use to work At taco bell
Date of experience: April 15, 2020
The agent listens to your issue, asks questions and responds to your concerns. No pressure and they give you time to do follow up questions.
Date of experience: July 26, 2019
I asked one question Online and they enrolled me on $46 membership! I asked for refund several times and they refused! Very shady and misleading!
Date of experience: August 26, 2022
Hello Camila,
We don't intend for you to feel this way when using JustAnswer and we'd like to assist you with your concern.
Please reach out to us and reference your review here on SiteJabber so we can assist you with the refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I've had a membership to Justanswer for a little while, i originally tried the site out when i was working on my car and i couldn't find the answer to what i was looking for online elsewhere or in the Haynes manual i was going off of. The help i got from the mechanic was simple, straightforward, fast, and completely resolved the issue i was having.
I decided to opt into the membership because i was doing a bunch of small projects on the car and the mechanic i was talking to gave me step by step breakdowns with just the right mix of technical data and plain language.
I hadn't used the membership for a few months and then this past weekend, i used the mobile application to post a question about the ice maker in my fridge. I got a response literally 5 minutes later, with a couple of suggestions from an appliance technician and a video on how to do what i needed to do. The best thing about it is the issue was solved and now my wife thinks I'm a genius:)
The application makes this service insanely easy to use, you pay a small monthly fee, download the app, and then anytime you need it you have access to a whole set of professionals in whatever field you're looking for. Legal question? There's a lawyer for you. Working on the car and stuck? Take a picture of the issue, add it to the question, BAM! A mechanic who has seen this issue comes back with the solution. It's like having an insurance policy in your pocket, no more searching all over the internet and wondering if you've found the right info, no pain in the butt of making an appointment and taking time off work and driving across town. You just punch everything in, go about your business and BING! You get a notification when someone responds.
Tip for consumers:
Get the membership and download the App. I have an iPhone so i'm not sure what it's like on android but this thing is really easy to use.
Date of experience: March 24, 2016
They are very kind and they do their best to give best answer to me. Even at night they sent me answer that I asked them about.
Date of experience: January 23, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Allan,
Thank you for reaching out. We'd like to look into this for you to make it right.
Would you please reach out to our team so we can find your account? Please mention your Sitejabber review.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35