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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
They lie to and tell you they will only charge you $1, then they charge you $29 right away. Join me to start a law suit.
Date of experience: January 18, 2022
I was very happy with the response and the results of the lawyer I spoke to.
Thank you again for the quick response
Date of experience: March 11, 2019
The woman I talked to was very helpful when I was deciding whether to go to the doctor or not, and she was very nice as well!
Date of experience: November 11, 2020
I received all the answers I needed with with sponsoring my children. Debra answered all my questions without delay. I highly recommend
Date of experience: May 17, 2020
She was very sweet and gave feedback that gave me a different point of view and was supportive and understanding!
Date of experience: January 25, 2017
I was in the service for 40 years, I know service excellence when I see it. The tech was fast and efficient,
Date of experience: September 17, 2019
I was connected to I think Cliff and he was very knowledgeable and directed me to get my problem repaired.
Date of experience: May 22, 2018
I received General Information for a legal question. I was very satisfied with the answer I received from the attorney.
Date of experience: July 6, 2018
I got the perfect answer I need and thanks to my lawyer for being so cool and down to earth to answer my questions
Date of experience: July 2, 2020
Fast response with a lot of very helpful info. Likely will save me a fair amount of money. Will likely use again. Very helpful
Date of experience: March 14, 2017
I felt that I had a right to contact this company and put forward my question and was given advice and I was right
Date of experience: October 2, 2019
Very good answer and also very intelligent, hooked up with my computer and fixed my programming issue.
Date of experience: July 10, 2019
Within a few minutes I received a call, talked to a technician and the verdict was clear; the motor was the problem, I was released it was not me.
Date of experience: July 3, 2020
I feel so much better about our situation. I would highly recommend the site and Legal Ease... Thank you, Thank you, Thank you
Date of experience: October 27, 2016
Very useful service... i highly recommend using this service. Very quick to respond to questions asked with useful information.
Date of experience: September 4, 2020
The technician analyzed my problem thoroughly and suggested the proper solution to my problem. Thank you!
Date of experience: February 19, 2020
I never got a response. I expected to receive a response or notification via email but never received one.
Date of experience: June 14, 2016
Hello Pedro, thank you for the feedback you have provided. We're very sorry that you have not received a response. We would like to look into this for you. We will reach out to you privately in order to gather information that will allow us to locate your account.
Was very helpful in immediate response of the website and the direct help I received which was very helpful
Date of experience: October 2, 2019
To protect my instrest... but also acknowledge the fact I want to learn also provide assistance to the public...
Date of experience: July 7, 2019
Curtis was my advisor and he certainly was very helpful. I went round and round on him but he was patient always helpful.
Date of experience: July 26, 2018
I was charged $52 instead if the $26 as advertised. I make no recommendation to this operation. I make no recommendation to this operation.
Date of experience: February 23, 2018
Hello Bob,
I'm sorry to hear about the billing issue that you experienced. We'd definitely like to look into this to see what happened and get this straightened out for you.
We'll reach out to you privately through SiteJabber but if you'd prefer, you can also reach out to our Customer Care team by email at support@justanswer.com or by phone at 1-800-509-5721 and we're happy to help.
Regards,
JustAnswer Customer Care
A simple answer to a simple problem. I needed to know which forms to file to the Colorado Court of Appeals.
Date of experience: April 16, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Julianne,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com