• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,256
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,652)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user marikalb
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

After landing in Atlanta, I did not have an assistance from Spirit Airlines to escort me out of the airport. I was left there for two hours without assistance and agent from frontier took aAfter landing in Atlanta, I did not have a assistance from Spirit Airlines to escort me out of the airport. I was left there for two hours without assistance and agent from frontier took a chance and took me out of the airport.

Very helpful

Service
Thumbnail of user chrisn1338
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Dr was very efficient and knowledgeable,topped it off with being kind and understanding, especially for an older person who simply needed reminding of what I needed to do.

Reason I chose this business:

Found on search engine.
Decided to have a look.
GP,my own is closed on a Sunday here, and I did not want to go to a 24-hour place. I got what I paid for. Easy and uncomplicated

Thumbnail of user edh656
2 reviews
0 helpful votes
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June 17th, 2024
Verified purchase

I had a zero turn lawn mower with a bad vibration in the engine. I was put in touch with ErickN, who suggested ways to isolate the vibration. I found out what it wasn't and was able to find the cause.

Reason I chose this business:

Internet ad.

Thumbnail of user lindam6447
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

My lawn mower wasn't holding a charge, so after troubleshooting, I decided to ask Just Answer. I asked question and after joining, got a very quick response from Donald, a small engine technician. He asked several questions of me to obtain as much info as possible. Final result is that he found me the possible problems and even got the parts numbers for the needed items ( voltage regulator and alternator). He even told me how and where to locate these on my riding mower. I'm not a mechanic, but I always try to fix things myself. I had tried the TroyBilt website but it was not user friendly.

Reason I chose this business:

I needed an answer to a mechanical issue and JustAnswer had very satisfactory reviews for all types of questions.

Thumbnail of user abrahamk87
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Mr Allen was very informative and honest about all my options I had available. Very respectful and helpful, I left the conversation more confident in my situation prior to our conversation.

Reason I chose this business:

I needed help

Service
Thumbnail of user tonyt1212
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

I recently purchase a new 2024 Z and was hoping that I could get a remoter starter for it. I called the dealership and they said 'no'. I called to other local companies and no one wants to touch the car. The expert gave me the technical aspect as well as the issue of it being 'brand new' in short, wait.

Reason I chose this business:

Trusted the idea

Thumbnail of user carla515
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I had an issue with a virus pop-up that wouldn't go away, no matter what I did messaged IT support and they resolved my issue in a timely manner! Ready to throw my computer off my balcony, but thankfully, they resolved the issue! Lol

Reason I chose this business:

I chose just answer because that was what popped up!

Service
Thumbnail of user shaneb574
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

II needed to confirm whether or not a business was legitimate for cyber attacks, as I was scammed out of a large sum of money. In the process of trying to recover it, you don't know if you're dealing with the same people who stole your money or if it's a legitimate company genuinely trying to help you. Just Answers was able to confirm this for me and give me the confidence I needed to move forward.

Reason I chose this business:

I didn't know who else to ask. You would think you could call the police, FBI, or the sheriff, but all they'll tell you is that they don't know. And they will direct you to a webpage and give you some websites to try and figure out how to navigate. It was ridiculous, but I had no other choice. Thankfully, "Just Answers" was very helpful.

Thumbnail of user anthonyl1955
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I use this app often and it is a huge help for my medical questions! Highly recommend for any person working in the medical profession

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user scotts4380
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Ben put my mind at ease and made me feel OK. He was knowledgeable and explained it in terms I could understand. I'm glad there is a place for answers to questions I don't know. Thank you.

Reason I chose this business:

I heard it was very helpful and professional.

Thumbnail of user mike.m1
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

My dog had ingested something. I thought and was not doing well at all. I was about to spend a fortune going to an emergency vet. Thats when I found this service. The vet called me back and walked me through the possibilities of what it could be, and I waited till morning. And my dog is doing perfectly fine now. Saving me probably 8 or $900.

Reason I chose this business:

I found it online.

Thumbnail of user lisah4539
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The technical assistance I received was very helpful. However, at times I could barely hear or understand what the technician was saying. I also feel like it was very pricey for one question and one time use. I would like a full refund. The first assistant that referred me to you stated I would only be charged $1.00. That being said I felt it was misleading and false advertisement.

Reason I chose this business:

I felt taken advantage of. I'm glad I was able to get back into my account but it was way too pricey. It lead me to belive I was reaching out to yahoo customer service.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Lisa,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user jena314
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Our dog ate chocolate and we needed a quick answer. Dr. Nikko was thorough, quick, and even wrote up answers to other questions that came up in the conversation. Highly recommend.

Reason I chose this business:

Internet search.

Thumbnail of user nikkih297
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Seems like the expert wasn't able to give an answer. Didn't ask for pics or much more info just basically felt like someone shrugging and saying well if he gets worse take him to the vet. I don't know any more than when I started. Waste of $30. I feel absolutely robbed. It's called just answer yet I paid $30 for no real answer.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Nikki,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user lindah5137
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

My (adopted) 4-yo, 19-pound male cat slipped off (his family's) veranda, into a large baking pan of lard. I Googled, found this group and Dr. Haines was reassuring after listening to the cat's problem. He suggested bathing cat with Dawn but we all know what cats think of getting a bath.

Reason I chose this business:

Googled and it came up.

Thumbnail of user leonad51
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I had a good idea of the answer to my question within 10 minutes from beginning to end. The attorney asked if I understood instead of just giving me definitions.

Reason I chose this business:

The attorney that spoke to me gave me the definition of TODD and Ladybird deed. He also confirmed that general rule is that the last filing will be the one that stands.

Thumbnail of user stevew2620
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I had a collection agency harassing me for a very old debt and even though I acknowledged the debt over the phone, Debra was able to inform me that as I didn't confirm the debt in writing, there was nothing they could do. Also the debt couldn't be restarted because it was well over 2 years old. A huge relief and many thanks to Debra.

Reason I chose this business:

Desparation

Thumbnail of user tracym1603
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Our truck had issue that sidelined us in the middle of nowhere in SW- got to speak with Ford mechanic who talked at length with my husband about our problem- he gave us his recommendations and in fact called into nearest Ford dealer and ordered parts we needed- my husband was able to get us there and got that solved

Reason I chose this business:

Ford chat directed me there

Thumbnail of user trevorc288
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Dr. Paul Brazzell was amazing at helping us get an idea of what could be up with the symptoms our little dog Mochi has! Straight to the point, very professional, nice guy! Will be coming back to him especially on days like today where it's Memorial Day and we just can't reach our local vet!

Reason I chose this business:

Help with our dog.

Thumbnail of user michellef688
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

The process was quick which is what you need if you have a pup emergency. The Vet was thorough and gave great advice! I will use this service again if needed.

Reason I chose this business:

I needed a quick and helpful response to a pet emergency.

Thumbnail of user mikep2409
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

My experience was great. I am good diagnostician but when I run into - non diagnosed issues without codes it is great to be able to communicate with an expert who is responsive!

Reason I chose this business:

Sometimes you just need a helping hand.

Thumbnail of user lorik901
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I was contacted as soon as I signed up and gave the requested information. I had all of the information I needed about my items in less than 10 minutes. I am super impressed with how quick and easy it was to get the information.

Reason I chose this business:

I came across it by chance when I was trying to look up information on the internet.

Thumbnail of user rugern
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

My dog ate some avacado leaves and got sick. I'd heard they can be toxic, my personal vet was closed and does not have an emergency hotline. JustAnswer put me in touch with an expert and was very quick to reply, was honest and was very helpful

Reason I chose this business:

Honestly, Injust wanted anyone to answer me because I was afraid for my dogs health.

Thumbnail of user williamm3002
2 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

The lawyer that I spoke to was precise in her answer, she was very helpful. I had been searching the internet for answers and couldn't get an exact answer, but Ashley did in a matter of seconds. She was very helpful.

Reason I chose this business:

It was random. I just needed answers to my problem and questions and then I saw just answer.

Thumbnail of user chefkrestot
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Was within hours of purchasing a vehicle. Spent hours of online research. Finally came to Just answer and spoke to Eric. He gave me the correct information about a code, and saved me from purchasing a faulty vehicle!

Reason I chose this business:

Needed to know the real issue

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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