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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
To educate... and help to inprove and assist the needing... to provide... Truths and happiness... To also hlp... to educate my self also...
Date of experience: June 17, 2019
Not much to say except Chris is a PRO! Problem solved in no time. Cotreous and professional service. Many Thanks!
Date of experience: April 24, 2019
Kept getting told they were flagging my question as urgent yet no one ever reponded--waited... waited... still waiting...
Date of experience: March 31, 2021
Amazing, he was super quick to respond and helped me answer alot of unanswered questions i had. Brilliant
Satisfied customer
Date of experience: January 26, 2020
Very professional and knows her business. Saved me a lot of money on having repair done to some antiques I own.
Thanks again Alyse
Date of experience: January 27, 2020
I was having problems with Norton 360 applying patches. Anshul G helped me get the program back up and running. He is an excellent tech.
Date of experience: August 3, 2020
I misunderstoood some key details in the terms and conditions, received full refund. Yay! & thank you.
Date of experience: May 17, 2019
Couldn't get the answer from other sources. Quick and concise. AAA+++++++++++++++++++++++++++++++++++++++++++++
Date of experience: January 25, 2017
They failed to provide any sort of answer but did take £20 for this service and since have remained uncontactable
Date of experience: August 9, 2015
Not very helpful. Referred me to other sources, basically couldn't solve the problem. Won't be giving them my money again.
Date of experience: September 24, 2021
Hello Andrew,
Thank you for letting us know about this experience.
We're sorry to hear that the Expert couldn't assist you any further.
We would love to take a look at your account to see what happened. Please reach out to us through the Private Message option and we will gather the necessary information to locate your account. You can also reach out to our Customer Care team directly from the Contact Us page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
Isaac was patient, professional and educated in helping me resolve my issue. Couldn't have done it without him.
Date of experience: February 20, 2019
The tech was very helpful. I would definely use them again for any automotive trouble shooting.
Jeff
Date of experience: February 19, 2019
Great job dryer works fine. Safed me money on guess work. Easy to understand repairs. I will highly recommend your service
Date of experience: May 5, 2018
Tech who just fixed my computer game problem in no time. Over & above service! Very friendly &bchatty
Date of experience: January 9, 2019
Pleasant intuitive lady helping me do, ver and brainstorm a problem with roof no roofers could solve
Date of experience: March 14, 2016
I have had a serious water leek entering from my ceiling. Mr. John Melis advice was brilliant, Thank you, Kev
Date of experience: September 4, 2018
Fast, friendly service - Couldn't wish for better! Initial respondents were great - Then transferred to the expert, Steve, who was most helpful.
Date of experience: October 21, 2020
Awaiting second response from lawyer Jeremie. I supplied extra info on my Son's case for visitation Father's rights.
Date of experience: July 28, 2019
Had one question i couldn't get a straight answer to and it was answered in minutes, thank you so much.,
Date of experience: September 4, 2020
Roger completely answered my tax question, saving me the trouble of getting it answered with the IRS on the phone or in person.
Date of experience: January 7, 2018
I paid $68 for the chat and then $85 for a phone call to be told I need to Google the visa I need. DO NOT waste a penny with this website.
Date of experience: November 29, 2022
Hello Morgan,
Thank you for your review and we'd like to make this right for you.
Please reach out to us and provide the email address you used for registration so we can provide further assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I went on Just Answer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called Just Answer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more. So I figured I would milk it for the few days and then saw a "Take advantage of your $5 membership by asking more questions in 150+ categories. You can even ask questions for your family and friends." So I called to look into that deal but I was challenged with, "You on a $5 membership so you can't have that" I told them I am on a Free 7 day trial, he told me the Free trial is $5! Ummm... so when did free become $5? So I looked at My Account and saw no $5 fee for the Free Trail but I apparently can't get the $5 Membership. All in all stay away because there is too much deception. Also the sight is un-secure as well, I noticed in the address bar. Also every time you post a question or response to your MIA missing tech(s) they charge you $18. So when your thinking you connecting back with your tech and say, Hello are you still there?" that's $18 then you get a email and text that the tech responded back to you but you see nothing so you write," I see you responded back to via texts and email but I see no message coming through" Boom another $18 and this goes on and on because you keep getting emails and text messages sent to you saying you got a response and nobody is there. Just stay away...
Date of experience: August 20, 2018
Hello Gaye,
Thank you for getting in touch with us about this experience, we apologize for any confusion that you experienced.
In looking at your account, it does appear that you might have had some trouble navigating the site to respond to the Technician. It appears that new questions were posted as opposed to replies to the ongoing conversation, this may have made it seem like the technician wasn't responding. The site is also secure, when you're logged into your account, any question pages as well as payment pages or pages with personal information on them have the following URL "https://my-secure.justanswer.com".
It does appear that you were on the membership as well, but it seems that we may have sent the wrong membership marketing email. At this time, all of the charges that you incurred have been refunded and you should not see any further emails regarding the questions or the membership.
Please feel free to reach out to our Customer Care team if you've got any further questions about your account and we're happy to help.
Regards,
JustAnswer Customer Care
Great Advice about what the issue could be, what I should do to prevent in the future, and what I can do to improve the situation right now.
Date of experience: March 12, 2019
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Lori,
We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted. If you reach out to our Customer Care team at support@justanswer.com or at 1-800-509-5721 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened or locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
Best regards,
JustAnswer Customer Care Team