JustAnswer has a rating of 4.3 stars from 8,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The attorney was very nice and helpful and gave me the information I needed
Date of experience: February 15, 2024
So far have. Been very good and I hope you have a good week
I will say exrenly good
Date of experience: February 15, 2024
I called about a light out and they answered the question and got the light back on
Date of experience: February 14, 2024
She found answers about my 1800 bracelet,she found them
Got the help I needed
I got the name from the internet,
So decided to try them and glad I did
Date of experience: February 17, 2024
I already asked my question and did not get the answer to my question
Someone recommended I ask your site
Date of experience: February 13, 2024
Very helpful, Adam asked right questions and very patient
Scared to drive car and wasn’t sure of what mechanic to call
Date of experience: February 16, 2024
I use "Just Answer" all the time. It's Great! Never have had any issues with it.
I do not remember I just started using it.
Date of experience: February 20, 2024
I could not empty my system in 6 days, his advise helped.
It came up with Mayo clinic which I trust.
Date of experience: February 19, 2024
Fast and very good communication with the JustAnswer people
Date of experience: February 19, 2024
Reverse credit card charge 46$ did not answer intuit turbo tax question
Didn't know I was
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
The experts are well versed in computer troubleshooting.
well done
Directed by a chatbox.
Date of experience: February 19, 2024
I dealt with two technicians they're both good!
Thank you Just Answer!
Date of experience: February 19, 2024
Quick response to the problem and was detailed with the response given
Nextdoor app was leaking personal login information
I needed some assistance
Date of experience: February 16, 2024
Excellent help. The expert knew exactly what i needed to find out. That's unusual.
A google it
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2024
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I followed the instructions. Thank you for your expertise.
Date of experience: February 18, 2024
Extremely helpful and did exactly what I requested
Excellent.
Because it was true after a huge battle.
Date of experience: February 18, 2024
Quick response with knowledge advice. Fixed the issue in minutes.
Good reviews
Date of experience: February 18, 2024
I asked a specific question and they requested more money!
Still don’t have an answer
Looking for help to find a PayPal client CELERIO not the car!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2024
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Good and fast responses, pleasant experience. Everyone seemed very knowledgeable.
First one saw on internet
Date of experience: February 18, 2024
I follow advice and took my kitty into a vet the next day. He's lots better now.
I didn't know if he was going to be okay by the next day.
Date of experience: February 17, 2024
Impossible to ask questions as sms would not deliver
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2024
Hello Rene,
My heart and prayers go out to Mother and Baby. I hope they're both doing okay. I'm sorry to hear that you had problems with SMS and I'll pass your concern along. Thank you for taking the time to let us know. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Responsive. Patience. Able to give advices. Responsible.
A good online platform to receive some legal advices.
Date of experience: February 17, 2024
The person I spoke to was polite, knowledgeable and generally very interested in helping me.
I needed to get an answer to an important question I had.
Date of experience: February 17, 2024
Jeff did help me some but was rude and condescending.
Looked up on Internet.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
Hi Betty,
We appreciate that you let us know this. I have submitted your question to our Expert Quality team for review so your Expert can be addressed. I see that your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.
Found on internet.
Date of experience: February 15, 2024
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28