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    JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.3 stars from 8,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.6%
Positive
3,698
Neutral
61
Negative
416
View ratings trends
385
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How would you rate JustAnswer?

Reviews (8,141)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (339) customer service (309) membership fee (169) bank account (53) right direction (47) emergency vet (50) expert advice (46) trial period (26) response time (36)
Thumbnail of user rosemariec138
Maryland
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

The attorney was very nice and helpful and gave me the information I needed

Date of experience: February 15, 2024

Thumbnail of user rafaelf181
Pennsylvania
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

So far have. Been very good and I hope you have a good week

I will say exrenly good

Service

Date of experience: February 15, 2024

Thumbnail of user kevink2808
Illinois
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I called about a light out and they answered the question and got the light back on

Date of experience: February 14, 2024

Thumbnail of user katherined599
New York
2 reviews
0 helpful votes
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February 17th, 2024
Verified purchase

She found answers about my 1800 bracelet,she found them

Got the help I needed

Reason I chose this business:

I got the name from the internet,
So decided to try them and glad I did

Service

Date of experience: February 17, 2024

Thumbnail of user evelyneg9
Canada
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I already asked my question and did not get the answer to my question

Reason I chose this business:

Someone recommended I ask your site

Date of experience: February 13, 2024

Thumbnail of user colleenk355
North Carolina
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Very helpful, Adam asked right questions and very patient

Reason I chose this business:

Scared to drive car and wasn’t sure of what mechanic to call

Date of experience: February 16, 2024

Thumbnail of user ruhepph
New York
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I use "Just Answer" all the time. It's Great! Never have had any issues with it.

Reason I chose this business:

I do not remember I just started using it.

Date of experience: February 20, 2024

Thumbnail of user nancyj1590
Singapore
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

I could not empty my system in 6 days, his advise helped.

Reason I chose this business:

It came up with Mayo clinic which I trust.

Date of experience: February 19, 2024

Thumbnail of user diegom285
Denmark
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Fast and very good communication with the JustAnswer people

Service

Date of experience: February 19, 2024

Thumbnail of user barbarab4575
Kansas
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Reverse credit card charge 46$ did not answer intuit turbo tax question

Reason I chose this business:

Didn't know I was

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 19, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user jd1183
Utah
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

The experts are well versed in computer troubleshooting.

well done

Reason I chose this business:

Directed by a chatbox.

Service

Date of experience: February 19, 2024

Thumbnail of user marcelog69
South Carolina
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

I dealt with two technicians they're both good!
Thank you Just Answer!

Date of experience: February 19, 2024

Thumbnail of user lanaf84
Iowa
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Quick response to the problem and was detailed with the response given

Nextdoor app was leaking personal login information

Reason I chose this business:

I needed some assistance

Service

Date of experience: February 16, 2024

Thumbnail of user maxs464
Australia
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

Excellent help. The expert knew exactly what i needed to find out. That's unusual.

Reason I chose this business:

A google it

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 18, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user paulal694
California
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

I followed the instructions. Thank you for your expertise.

Date of experience: February 18, 2024

Thumbnail of user kathyn521
South Africa
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Extremely helpful and did exactly what I requested

Excellent.

Reason I chose this business:

Because it was true after a huge battle.

Service

Date of experience: February 18, 2024

Thumbnail of user mikeb3643
North Carolina
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Quick response with knowledge advice. Fixed the issue in minutes.

Reason I chose this business:

Good reviews

Date of experience: February 18, 2024

Thumbnail of user charlener225
Canada
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

I asked a specific question and they requested more money!

Still don’t have an answer

Reason I chose this business:

Looking for help to find a PayPal client CELERIO not the car!

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: February 18, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user andyb792
California
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

Good and fast responses, pleasant experience. Everyone seemed very knowledgeable.

Reason I chose this business:

First one saw on internet

Date of experience: February 18, 2024

Thumbnail of user lindag3716
Alabama
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

I follow advice and took my kitty into a vet the next day. He's lots better now.

Reason I chose this business:

I didn't know if he was going to be okay by the next day.

Date of experience: February 17, 2024

Thumbnail of user renel274
Australia
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Impossible to ask questions as sms would not deliver

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 17, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Rene,

My heart and prayers go out to Mother and Baby. I hope they're both doing okay. I'm sorry to hear that you had problems with SMS and I'll pass your concern along. Thank you for taking the time to let us know. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user alvinc195
Arizona
1 review
0 helpful votes
  • Send Message
February 17th, 2024
Verified purchase

Responsive. Patience. Able to give advices. Responsible.

Reason I chose this business:

A good online platform to receive some legal advices.

Date of experience: February 17, 2024

Thumbnail of user karens5368
New York
1 review
0 helpful votes
  • Send Message
February 17th, 2024
Verified purchase

The person I spoke to was polite, knowledgeable and generally very interested in helping me.

Reason I chose this business:

I needed to get an answer to an important question I had.

Date of experience: February 17, 2024

Thumbnail of user bettyh1268
Texas
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Jeff did help me some but was rude and condescending.

Reason I chose this business:

Looked up on Internet.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 16, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hi Betty,

We appreciate that you let us know this. I have submitted your question to our Expert Quality team for review so your Expert can be addressed. I see that your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user normanc250
Florida
2 reviews
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.

Reason I chose this business:

Found on internet.

Date of experience: February 15, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

How do I know I can trust these reviews about JustAnswer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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