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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Overall good but some bad urologists giving bogus advice because of their pro- circumcision stance (the US group anyway), the AUA.
Date of experience: January 24, 2020
So I was on the internet Googling parts for my Saturn and all the sudden this Banner pops up says ask Saturn mechanic any question for $0.99 so I gave my credit card information and typed out my question. And right away cash app tells me you got billed $0.99. And then billed $34 so they haven't gotten back to me yet I called the customer service and have them on the phone long before the mechanic even got to my question and I explained to her I wouldn't ask any question for $35 much less $35 every month and I already knew that the money that was in my bank account was already supposed to go to another bill that just had not taken it out yet and since you had done anything for me and this was obviously some kind of big misunderstanding why don't you stop the thing and I don't Bill me since you haven't done anything for me yet that customer service rep was so rude oh no the only thing we do is not charging for the next upcoming month up next coming months apparently you ask a question then you get signed up for a monthly thing at $35 a month that's crazy who would do that so then I can email from the president of customer service oh no you asked your question we don't we don't do anything when somebody's ask the question oh yeah you don't do anything cuz you got my money they're rude they have no character and they're not that stupid they don't know that they're scamming everybody all you got to do is read all the reviews on this page and it will tell you so anyway not only did they charge me $35 but they cost me probably another $200 because they're bait and switch they put up a $0.99 Banner and then you don't know about 34 dollars till you already paid it so I talked to cash app and I said we can't do anything because it's pending so I'm sending a screenshot from cash I have apparently they paid the 99 Cents but the 34$ is still pending
Tip for consumers:
Just don't do it I mean I called the Chevy dealership and got any question I had for free and it's guaranteed to be right why would anybody if it didn't say $0.99 I would not have Bitten on this. But like I was saying all you got to do is call the dealership for whatever make a car you got even if it's like a Saturn it hasn't been made in 20 years they're kind they're courteous and they give you the right information so if you're going to be like me and probably lose here call the dealer next ti
Date of experience: September 21, 2022
A very difficult challenge involving Office 365 link to Domain Name and like Microsoft they persevered working all angles to Find a Solution.
Date of experience: July 28, 2019
The attorney was great. ANSWERED ALL MY QUESTIONS. I WILL ALWAS USE JUST ASK FOR ANY LEGAL QUESTIONS! TO EARLY TO GET A RESPONSE FROM COURT
Date of experience: March 28, 2016
Will be coming back for more help very soon and will tell friends about your site
Date of experience: June 10, 2016
The just answers Techs are knowledgeable, and wiling to fix my problem and do. I recommend them
Date of experience: August 5, 2016
Asked a question on justanswer and found out the problem with in 5min it was worth it
Date of experience: March 13, 2016
GREAT INFO FROM A MASTER TECH, A BIT OVERWHELMING TRYING TO UNDERSTAND THE DIAGNOSIS THEY ARE TALKING ABOUT REFERING TO MY CAR BUT HELPFUL.
Date of experience: October 15, 2018
I use JustAnswer to help answer tax questions at least a few times each tax season. HUGE help at a VERY reasonable cost!
Date of experience: March 22, 2017
Got a simple answer after charging two of my accounts causing a fraud hold.
Date of experience: March 25, 2016
We're sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.
We'll send a private message to you so that we can review your account and transaction history together.
Best regards,
Leila
I had a question about the termination of a trust and got my answer.
Date of experience: February 7, 2016
THE TECH DID NOT HAVE AN EASY JOB HELPING ME. HE WAS PATIENT AND CAPABLE. I WOULD WANT HIM TO HELP ME IF I HAVE A NEXT TIME TO NEED HELP.
Date of experience: September 5, 2018
Dr.josh was amazing as soon as i told him about my issue he had a fast amazing answer
Date of experience: December 27, 2016
Asked what size of H beams for a 30 feet long bridge for ******* lb got good answer 2--W12X35 GR 50 beams
Date of experience: July 8, 2018
I had a great experience getting my questions and the answers that I needed for the situation that I was having
Great job Jessica B
Date of experience: September 30, 2020
How does just answer's board of directors stay out of prison?
Date of experience: August 17, 2015
Brad was very helpful and he was very direct so I could do the job.
Date of experience: October 11, 2016
The service with the answer to my problem was Very Fast and understandable to me.
Date of experience: May 4, 2016
Short wait and everyone was professional and very nice.
Date of experience: December 8, 2016
This site is nothing but a SCAM BEWARE SCAM SCAM 7 day trial is nothing but lies beware of this site SCAM SCAM
Tip for consumers:
Scam
Date of experience: November 15, 2021
Hello Graeme,
Thank you for getting in touch with us about this.
We're sorry to hear that you were unhappy with the trial period. We would love to take a look at your account to see what happened, and we're certain that we can resolve any billing or account concern.
Please reach out to our Customer Care team directly by E-mail at Solutions@justanswer.com, or you can also reach us by phone at (800) 905-0124
If you need to take any action on your membership, you can do so from the Edit Membership page here: https://my-secure.justanswer.com/managepearlunlimited
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Solutions@justanswer.com
The site helped me with my son case. The dr was very knowledgeable and helped with my son disease.
Date of experience: April 11, 2018
The overall experience was good. However, you need to make it easier to upload pictures.
Date of experience: March 12, 2016
Would someone please call me as I have been charged twice on my Visa
For one question Thanks
Otherwise great advice highly recommend.
Date of experience: October 25, 2016
I got valuable medical (vet) advice in matter of minutes.
Date of experience: October 25, 2016
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Patrick,
Thank you for letting us know and we're sorry for any confusion. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
Please reach out to us with the email address you used to set up an account so we can help you with the cancellation.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18