JustAnswer has a rating of 4.3 stars from 8,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Answered all my questions in a timely manner, and was very professional. Worth every dime!
Date of experience: June 6, 2016
Would someone please call me as I have been charged twice on my Visa
For one question Thanks
Otherwise great advice highly recommend.
Date of experience: October 25, 2016
I got valuable medical (vet) advice in matter of minutes.
Date of experience: October 25, 2016
Would recommend for the depth of objective advice received in response to our complex dispute.
Date of experience: August 2, 2016
My car question was answered in much greater and believable detail than the Toyota dealer.
Date of experience: May 22, 2016
For those of us that can follow instructions from experts in the field, no better way.
Date of experience: April 28, 2016
Just Answer is a reliable and trust site to assist individuals in meeting their goals.
Date of experience: January 29, 2016
Your staff were of great assistance. They provided a quick and positive answer.
Date of experience: May 4, 2016
I got an answer immediately, and live chat. Overpriced tho.
Date of experience: July 19, 2014
I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.
Date of experience: December 11, 2016
The best, quick, professional, inexpensive bang for your buck!
Date of experience: February 28, 2016
Took me right to the spot i had electrical problem
Date of experience: May 31, 2016
They were very knowledgeable and solved our issue in under 20 minutes.
Date of experience: March 10, 2016
All that it promises and More! Actually the only downside is writing this stupid review!
Date of experience: May 13, 2019
Very Prompt and Professionally Handled. My Ford dealer was impressed.
Date of experience: April 4, 2016
Reasonably priced with adequate information; now, I know where my difficulties lie. Thanks.
Date of experience: March 25, 2016
Very bad service and was of no use
Wonder how a company like this exists, got nothing for my money.
Date of experience: September 5, 2023
This company lures you in with an implied $5.00 fee to ask 1 question but does not CLEARLY and FULLY DISCLOSED UP FRONT!
Date of experience: July 19, 2023
Hello Roland,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!
Il a fallu que j’argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j’ai car j’avais toute fait des imprimés écrans; il a fallu que j’envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit !
Ce n’est pas moi qui a choisi ce service, c’est automatique
Date of experience: May 14, 2024
Péssima experiencia, uma porcaria não serve para nada,só roubam o dinheiro e não resolvem nada
Date of experience: August 14, 2024
Bonjour chers amis, j'ai été bien été assisté et guidé avec beaucoup de compétence et surtout une grande attention à mes explications. J'ai bien résolu mon problème pour l'un des récepteurs branché par cable ethernet grace à vous, l'autre en wifi ne se branche toujours pas, mais c'est indépendant de vos conseils ( très bons). C'est surtout à cause de mon fournisseur interne: La Poste / Sfr) qui est incapable de me fournir une prestation convenable. Merci et félicitations à votre assistant.
Date of experience: September 3, 2020
Me ha sido muy difícil acceder al servicio, he pasado por varios técnicos hasta que finalmente uno ha podido solucionar mi problema. Gracias a Jerry Hannell!
Date of experience: April 2, 2024
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Emmanuel,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35