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    JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.3 stars from 8,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.6%
Positive
3,698
Neutral
61
Negative
416
View ratings trends
385
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How would you rate JustAnswer?

Reviews (8,141)

Rating

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Reviews that mention popular keywords

credit card (339) customer service (309) membership fee (169) bank account (53) right direction (47) emergency vet (50) expert advice (46) trial period (26) response time (36)
Thumbnail of user gentwov
Pennsylvania
1 review
0 helpful votes
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June 6th, 2016

Answered all my questions in a timely manner, and was very professional. Worth every dime!

Date of experience: June 6, 2016

Thumbnail of user nicolal7
New Zealand
1 review
0 helpful votes
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October 28th, 2016

Would someone please call me as I have been charged twice on my Visa
For one question Thanks

Otherwise great advice highly recommend.

Date of experience: October 25, 2016

Thumbnail of user mihaib3
Romania
1 review
0 helpful votes
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October 28th, 2016

I got valuable medical (vet) advice in matter of minutes.

Date of experience: October 25, 2016

Thumbnail of user bernardh34
GB
1 review
0 helpful votes
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August 2nd, 2016

Would recommend for the depth of objective advice received in response to our complex dispute.

Date of experience: August 2, 2016

Thumbnail of user johnd574
Maryland
1 review
0 helpful votes
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May 22nd, 2016

My car question was answered in much greater and believable detail than the Toyota dealer.

Date of experience: May 22, 2016

Thumbnail of user steved126
Florida
1 review
0 helpful votes
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March 17th, 2017

Accurate and concise reply. Appreciate fast response. Problem on way to being solved..

Date of experience: March 17, 2017

Thumbnail of user dereke6
Virginia
1 review
0 helpful votes
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April 28th, 2016

For those of us that can follow instructions from experts in the field, no better way.

Date of experience: April 28, 2016

Thumbnail of user maryj148
Arizona
1 review
0 helpful votes
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January 29th, 2016

Just Answer is a reliable and trust site to assist individuals in meeting their goals.

Date of experience: January 29, 2016

Thumbnail of user sheriw7
Missouri
3 reviews
0 helpful votes
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June 25th, 2016

Prompt in answering, very courteous, will use them again.

Date of experience: June 25, 2016

Thumbnail of user georgeq12
Canada
1 review
0 helpful votes
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May 5th, 2016

Your staff were of great assistance. They provided a quick and positive answer.

Date of experience: May 4, 2016

Thumbnail of user carmenw11
Switzerland
1 review
3 helpful votes
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July 19th, 2014

I got an answer immediately, and live chat. Overpriced tho.

Date of experience: July 19, 2014

Thumbnail of user kerryn12
Illinois
1 review
0 helpful votes
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December 11th, 2016
Verified purchase

I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.

Date of experience: December 11, 2016

Thumbnail of user rondah1
Arkansas
1 review
1 helpful vote
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February 28th, 2016

The best, quick, professional, inexpensive bang for your buck!

Date of experience: February 28, 2016

Thumbnail of user georgeg88
New York
1 review
0 helpful votes
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June 1st, 2016

Took me right to the spot i had electrical problem

Date of experience: May 31, 2016

Thumbnail of user angieg12
Canada
1 review
1 helpful vote
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March 10th, 2016

They were very knowledgeable and solved our issue in under 20 minutes.

Date of experience: March 10, 2016

Thumbnail of user timothyb223
Washington
2 reviews
0 helpful votes
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May 14th, 2019

All that it promises and More! Actually the only downside is writing this stupid review!

Date of experience: May 13, 2019

Thumbnail of user bobw81
Kentucky
1 review
0 helpful votes
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April 4th, 2016

Very Prompt and Professionally Handled. My Ford dealer was impressed.

Date of experience: April 4, 2016

Thumbnail of user timothym66
Louisiana
2 reviews
1 helpful vote
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March 25th, 2016

Reasonably priced with adequate information; now, I know where my difficulties lie. Thanks.

Date of experience: March 25, 2016

Thumbnail of user obasemo1
Maryland
1 review
0 helpful votes
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September 5th, 2023

Very bad service and was of no use
Wonder how a company like this exists, got nothing for my money.

Service
Value
Shipping
Returns
Quality

Date of experience: September 5, 2023

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Emmanuel,

We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user rolandj80
Texas
1 review
0 helpful votes
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July 19th, 2023

This company lures you in with an implied $5.00 fee to ask 1 question but does not CLEARLY and FULLY DISCLOSED UP FRONT!

Date of experience: July 19, 2023

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Roland,

I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.

If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28

Thumbnail of user kathyh1708
Canada
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!

Il a fallu que j’argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j’ai car j’avais toute fait des imprimés écrans; il a fallu que j’envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit !

Reason I chose this business:

Ce n’est pas moi qui a choisi ce service, c’est automatique

Service

Date of experience: May 14, 2024

Thumbnail of user liliana75
France
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Péssima experiencia, uma porcaria não serve para nada,só roubam o dinheiro e não resolvem nada

Date of experience: August 14, 2024

Thumbnail of user davidb4871
France
1 review
0 helpful votes
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September 3rd, 2020

Bonjour chers amis, j'ai été bien été assisté et guidé avec beaucoup de compétence et surtout une grande attention à mes explications. J'ai bien résolu mon problème pour l'un des récepteurs branché par cable ethernet grace à vous, l'autre en wifi ne se branche toujours pas, mais c'est indépendant de vos conseils ( très bons). C'est surtout à cause de mon fournisseur interne: La Poste / Sfr) qui est incapable de me fournir une prestation convenable. Merci et félicitations à votre assistant.

Date of experience: September 3, 2020

Thumbnail of user user9791
California
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Γγψψψψψψψψψψψψψψψψψψψψψψψψψψψψψωψωψψψωωωωωωωωωωωωωωω

Date of experience: August 5, 2024

Thumbnail of user anad430
Spain
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Me ha sido muy difícil acceder al servicio, he pasado por varios técnicos hasta que finalmente uno ha podido solucionar mi problema. Gracias a Jerry Hannell!

Date of experience: April 2, 2024

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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