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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Fin hjælp og service. Hjælpen var hurtig og kompetent. Tak.
Venlig og hurtig service
Date of experience: May 26, 2024
Sehr nette Arzt. Er wirkte sehr kompetent und konnte mich beruhigen.
Date of experience: April 3, 2024
Den booking nummer jeg kan ikke åbne min billet bookingnummer er *******617
Hvad skal jeg gøre
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2024
.הגעתי בטעות לאתר {סיפור ארןך}וחוייבתי.לאחר התכתבות באתר שלכם זוכיתי והבינו את המצב שנקלעתי אליו
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
Hello,
Thanks for reaching out to us at JustAnswer!
We recently received an inquiry from you and we would love to help you out. If you could provide us with more details about what you're experiencing, we'll do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll free at the phone number found here: http://ww2.justanswer.com/phone
Our Customer Service Team is available 24/7 and we'll be happy to assist you in any way that we can.
If you feel you have contacted us by mistake, please disregard this email.
Have a wonderful day.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam
Date of experience: March 12, 2020
Hello Stacy,
Thanks for reaching out to us about this. We're sorry to see that you seem to be so incredibly unhappy.
The image that you attached is one of the attorneys offering to connect with you for a phone call. There is an extra charge for the phone call as it's a premium service but the service is entirely optional and the offer can be closed and you can continue the chat on the website for no additional fee.
We will reach out to you privately to gather some more information about your experience to make sure nay open issues are resolved for you.
Regards,
JustAnswer Customer Care
我是一个刚退休的人，曾经在邮局工作20多年。我是在1989年移民到美国来的，虽然已在美国居住了三十多年，但对美国的各方面了解还不够，还需要学习。
短时间内能及时回答客人所提出的问题，服务态度诚恳，回答问题靠谱。
从网上看到你们的广告
Date of experience: February 28, 2024
Мене ошукали на гроші шахраї. Мені допомогли скласти заяву до поліції!
Потрібна була порада у скрутному положенні.
https://www.scamadviser.com/check-website/ecos.am У мене була адреса яка мене перенаправила для спілкування.
Date of experience: February 25, 2024
Me han cobrado 49 euros por una pregunta que habían dicho que costaría 5 euros. Me siento estafada completamente. Exijo mi dinero de vuelta!
Date of experience: December 24, 2022
Hola,
Aunque no hablamos su idioma, podemos usar Google Translate (http://translate.google.com/) para comunicarnos entre nosotros.
Lo siento mucho por cualquier inconveniente y confusión sobre los cargos de membresía, y si no pudo obtener las respuestas que deseaba. Me encantaría ayudarte.
Me gustaría investigar para ver qué sucedió con nuestro equipo y brindar toda la ayuda que podamos. Estamos más que felices de abordar cualquier problema que tenga.
Por favor, envíeme un correo electrónico para que podamos ayudarle más. ¡Asegúrate de hacer referencia a tu reseña aquí!
Nos esforzamos por brindarles a los clientes una excelente experiencia en nuestro sitio, así que háganos saber qué podemos hacer para que obtenga una calificación de 5 estrellas.
Saludos,
Ángela
Atención al cliente de JustAnswer
AngelaWS@justanswer.com o 800-808-0645 ext. 28
Hello Anita,
Although we do not speak your language, we can use Google Translate (http://translate.google.com/) to communicate with each other.
I'm so sorry for any inconvenience and confusion about the membership charges, and if you were not able to get the answers you wanted. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
Excelente resolvió todas mi inquietudes me encanta esta aplicación
Date of experience: February 17, 2024
Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters
Tip for consumers:
Fraudsters,Fraudsters,Fraudsters
Date of experience: February 23, 2022
Hello,
We're very sorry to hear that you feel that way.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
Fine,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
fine
Found it online
Date of experience: August 28, 2024
Mr. Craig was very thorough and professional, even finished our troubleshooting new years morning. I highly recommend him and Just answer for all the diy folks like myself trying to make it in today's economy.
Wife found it and said I should try it before leaving my truck at the dealership for 72 hours just to be diagnosed
Date of experience: January 1, 2025
My expert was Top Notch, Excellent in his field, and helped me achieve what I was looking to do with my answer from him. Not only did I receive top dollar, I achieved a response that would have cost me several hundred dollars at a fraction of the price. I highly recommend this service to anyone looking for excellence.
I choose JustAnswer because of the price and knowledge their experts have in regards to Vintage and Antiques and collectibles. Highly recommend this service for appraisal needs.
Date of experience: January 1, 2025
I have been having trouble with my post menopausal symptoms. It has been stressful not knowing what to do, after talking with the Dr I've decided to make an appointment with my GP and order a sonogram. This will give me important answers I need to go forward with a good diagnosis. Thank you, I feel better now. Not so stressed.
It came up when I googled my concerns.
Date of experience: January 1, 2025
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Google search
Date of experience: May 16, 2024
Are you a scam xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dont a charge on cardwant
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
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Date of experience: February 24, 2024
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28