• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,256
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,652)

Rating

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user chefkrestot
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Was within hours of purchasing a vehicle. Spent hours of online research. Finally came to Just answer and spoke to Eric. He gave me the correct information about a code, and saved me from purchasing a faulty vehicle!

Reason I chose this business:

Needed to know the real issue

Thumbnail of user nancyo1204
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

My 2year puppy eat a piece of my Hersey bar. Vet reassured me that no concerns over that. She's been fine and acting the same as before. Thanks

Thumbnail of user betsyd111
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

After a brief chat with a coordinator, I received a call from a very professional mechanic with whom I immediately felt comfortable. It took him less than 5 minutes and several questions to walk me through the "fix". He was so gracious, not pointing out my lack of knowledge and giving me several tips to avoid the problem in the future. I got off the call feeling like I had just chatted with a very knowledgeable friend.

Reason I chose this business:

I googled camper AC mechanics.

Thumbnail of user mikeh3243
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Little skeptical considering the cost but I could not be happier. Contacted by a professional within minutes. He walked me through diagnosis, possible repairs and followed up with immediate texts, etc.

Reason I chose this business:

Needed a professionals help. YouTube is great but sometimes you need clarification

Thumbnail of user sarahs4380
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Got the answer to questions I have been asking my $300 an hr lawyer for months. So quick easy and saves heaps of research. Found a great expert and stuck with them

Reason I chose this business:

When researching family law. I come accros alot of questions on just answer. And needed my question answered quick

Thumbnail of user danielo1596
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

He helped me to the literal fullest extent to my specific problem that I didn't think I would find anywhere on the internet. I needed to find my same model of AC for my RV through the product no. On the AC itself and he was able to find it and help me install it.

He helped me to the literal fullest extent to my specific problem that I didn't think I would find anywhere on the internet. I needed to find my same model of AC for my RV through the product no. On the AC itself and he was able to find it and help me install it.

Reason I chose this business:

I luckily found it.

Service
Thumbnail of user sujatat2
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Martin is a great help detecting the issue of Mazda cx5 whose display was rebooting every time we drove the car.Listening to Bluetooth is a primary experience for my teen. Every now and then it would stop.was very disturbing.

Martin addressed the issue by asking us the right questions and was able to resolve the issue without us physically visiting any dealership or local car store. We are amazed at this new experience. The Bluetooth functions now without any interruption.

Martin is very professional, polite and is very knowledgeable!

Reason I chose this business:

We stumbled on this site when we we were looking for the local mechanic store and gave it a try. Worked great 👍 very pleased with this new technology online service.

Thumbnail of user cathyh868
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

My fuel tank strap needed to be replaced. My mechanic told me he had ordered the part but when it came in, it was the wrong one and didn't fit. I had waited almost 2 weeks, without a car, and I was frustrated. Just Answer put me through to a mechanic in San Francisco. He was able to look up the part number, and the phone number for the place that sells the part.
I received excellent and thorough assistance from this mechanic, through JustAnswer.

Reason I chose this business:

Out of frustration, really. I needed to source the car part myself and JustAnswer put me in contact with the correct professional.

Thumbnail of user michaelb12413
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Richard was an excellent technician. He answered all my questions. Gave me the proper phone number I needed to call. He is an asset to your company. I would recommend him to anybody.

Michael G. Brick

Excellent!

Reason I chose this business:

I was guided in that direction by onn

Service
Thumbnail of user francesj87
4 reviews
0 helpful votes
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June 8th, 2024
Verified purchase

This is false advertisement. I'm sorry I got caught in your fishing net. I should have gone with my instincts that I could trust the advertisement eventhough it was Legal aide.

I woul like my money returned to my account. I don't want to dispute the debt to my card so just return my money
I didn't know asking my question would make me a target for you to steak my money.

Reason I chose this business:

I thought you guys might be honest.

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user coling138
2 reviews
0 helpful votes
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July 21st, 2024
Verified purchase

Evening -they were available via chat. The first recommendation fixed my computer. Couldn't be happier.

Reason I chose this business:

Online search

Thumbnail of user richardf1665
2 reviews
0 helpful votes
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June 19th, 2024
Verified purchase

They are trying their best to help me get my dad's hotmail back up. His house burned down in December and hasn't been able to get back into his email. I hope we will succeed

Professional

Reason I chose this business:

I needed help

Service
Thumbnail of user johnk6271
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I stated the problem,and they put in touch with a very nice and quality tech who knew just what to do to fix my problem. And told me how to fix it. Great Experience mo

Reason I chose this business:

Found it on Google

Thumbnail of user judyr1047
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Ian was patient and very helpful. I had very little info about my lock, just a photo. He researched and made calls to figure out what I had and how to reset it. Amazing!

Reason I chose this business:

Popped up in a search and I liked the reviews

Thumbnail of user trulyqualifiedl
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I have been a DIY guy my entire life. I have wired homes, built cars, repaired computer systems and electronics. If it runs and is built I can fix it. I ran into an issue with my 10 year old Kenmore electric dryer and information on actual components was just not available. The videos on the internet were sketchy at best and did not really cover my issue. I went through the process of getting placed on a call with a repair technician from JustAnswer and I was blown away. This tech had managed over 18,000 interactions with customer like me. He was articulate, concise and provided me guidance and information that I had not even thought about asking. He provided everything I needed to complete my troubleshooting and repair successfully including a follow up. In the world of customer support and guidance this is a good as it can get. If I could provide a 10-star rating, I would. Based on my experience you can engage with JustAnswer with complete confidence you will be given the tools to complete your job and you will receive more than what you have paid for.

Reason I chose this business:

They provided easy access to connect with a repair technician. A very straight forward and quick process so I took a chance to see what would happen.

Thumbnail of user stephaniet1759
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I honestly was pleasantly surprised, with the prompt answer to the analyzation to my dream, it definitely helped give me some insight on things without having to to look it up and coming up to my own conclusion.

Reason I chose this business:

It was done on impulse while I was looking up an answer for the analogy of my dream.

Thumbnail of user jimb3065
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Have turn signal that I can't fix. New bulb, new assembly harness. Assistant walked me through the whole process, told me how to check the main wiring. Sadly we had no fix, but the advice was methodical and understandable.

Reason I chose this business:

It found me. I was desperate!

Thumbnail of user gerrysrc
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Everything would work but wouldn't heat what the man told if switch wasn't working could be problem and sometimes it would the switch was testing good then it would stop it was sticking I'll find out when I put new one in

Reason I chose this business:

It’s better to try and fail than not try at all that’s the way I trained my kids

Thumbnail of user sharona2252
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I recieved the information I needed. Was told it was gong to cost me $5.00, which was fine then to come to find out the next day there was a 57.00 charge for it. Just wish I was told up front instead of being surprised by it.

was fine and to the point

Reason I chose this business:

Thats wht LG directed me to

Service
Thumbnail of user brittanyp688
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I needed a reptile vet asap, and was not able to attain one. As I was googling I stumbled upon this website. Now at first I was upset about having to pay $29, but the in-depth knowledge that this veterinarian had helped me out more than the in-person visit to the vet. And he was so much more compassionate too.

Reason I chose this business:

I honestly chose it because I was desperate at the time for an answer. But I am glad that I took the leap.

Thumbnail of user marianneg162
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

My washer gave an error code and would not start. I checked a few things but still had the same error code. I looked online and found JustAnswer. I contacted them and within few minutes I was speaking to a tech that told me the problem and walked me through the repair. He also provided information as to where I could find the part that I need. Great job JustAnswer!

Service
Value
Thumbnail of user caitlind123
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

I have been searching high and low for a vet in my area that treats chickens. Most do not, and the ones that do, would require me to bring in each affected animal. I have 30 birds… that's not happening! I found justanswer and was connected with Dr Mike McIntyre. He was exactly what I needed. He was thorough and patient, answered all of my questions, sent me direct links for every med I needed, and offered to stay in touch to make sure treatment works. Now I can treat my whole flock without having to take them anywhere. This has been a life (and flock) saver

Reason I chose this business:

I ran out of options and was desperate for help. I honestly didn’t think it would work, but it was only $5. So I figured why not?! I’m so glad I tried it. Will absolutely be using this again in the future.

Thumbnail of user janl515
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I was aligned quickly with an attorney with expertise in Copyright law and Fair Use doctrine. His response was very detailed and answered all my questions and addressed my. Concerns,

Reason I chose this business:

From an internet search,

Thumbnail of user jillr668
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

I purchased one pair and loved them so much, I ordered two more pairs in different colors. One pair arrived and are a size too small. Called customer service and the young woman resolved my issue within 7 minutes and the right size pair are on their way! Fabulous service!

I purchased one pair and loved them so much, I ordered two more pairs in different colors. One pair arrived and are a size too small. Called customer service and the young woman resolved my issue within 7 minutes and the right size pair are on their way! Fabulous service!

Reason I chose this business:

I needed resolution for a pair of undersized shoes and called customer service. It was a very smart choice. I'm extremely pleased with your service.

Service
Thumbnail of user enriquep110
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

It took about 10-12 hours to get connected to an expert and get a reply but the reply was very helpful and I was able to get what I needed thanks to justanswer. I did not have to wait around either thanks to their app and also email and text notifications letting me know that someone had replied to me. My expert was Christina who was very caring and knowledgeable. She asked questions to better understand my situation and did not leave me hanging. Thanks a lot!

Reason I chose this business:

It came up on a Google search.

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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