JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
He was a great help, but I may need local help. I had problem with payment method. Could get a hold of anyone from apple.com. I never got any answer back.
I didn’t seem to have a choice?
Friday evening we noticed our rat was lethargic. Saturday morning she had labored breathing and red discharge from her eyes. We called vets in our city, but many that said they were open Saturday didn't pick up the phone. Those that did, said they didn't see rats and referred me to a vet that didn't open until Monday. I was pretty sure she wouldn't make it to Monday so I took a chance on JustAnswer having never heard of it before. They paired me with a vet who had decades of experience, was able to give me tips on enticing her to eat, and some supplies I could get at a pet store to help until I could get to a vet nearby and get medicine. I feel this service saved my rat's life.
Availability
When contacted David was quick to get details and send info to correct my Apple account. He stayed on the phone and guided me through the steps. Thanks David, you did a grea job.
Your tech warrants a response
He stayed with me on phone until it was fixed. If it happens again he told me who to call in my area. He was great. Please thank him. I think his name was Eric?
Thanks again, the Kerr's
She got me to a very helpful technical person who solved our problem. Thanks so much.
He also stayed on the phone while we tried a few fixes. He was very nice and actually fixed our problem over the phone. Great and friendly service.
Jan was very helpful answering my questions and how to go about getting the alley ordinance changed for no through traffic. All my friends and some who worked as town managers told me it could not be changed. Jan explained and encouraged me how to go about changing the ordinance use
Because everyone was telling me it couldn’t be done and I didn’t believe them. I needed to hear from a professional lawyer. I do not make enough money to hire a lawyer.
Since I've had my SPOO she has had adventures that have had me running to "just answer" at least half a dozen times. My responses have always been spot on and immediate. It's ironic that my dog gets into the most mischief when my vet's office is closed.
In a way that has been a good thing that has saved me dollars for an office visit and payment for unnecessary remedies. Like last night when I dog consumed chocolates. Not enough to do harm I was assured by my JA vet, Dr. Scott.
Other needed answers have always been helpful and have spared me much anxiety with the antics of this girl's puppyhood, that is thankfully coming to an end now that she is a two year old. I would still advise against leaving chocolate truffles on the counter, especially if you imagine your dog doesn't counter surf! Just sayin'. Thank You Just Answer, my sanity as well as my dog have survived her most recent antics.
Because it made the most sense to have while raising a wild standard poodle!
Little baby was diagnosed with reverse sneezing.We are getting that remedied right now.
I thought this only cost me $1.00,but you charged my card $37.00,why?
Carolyn Coy
Because the irs suggested you.
Gave me the exact information I needed and a link to legal experts.
They always come through for me. You are available at any hour of the day at a reasonable price.
Very professional! …………………………………………………………………………………..
Very good
Professional
We were in a jam trying to figure out with at was wrong with our RV A/C. We got an honest and quick answer and he was extremely knowledgeable. We're grateful for this service.
Desperate when we couldn’t get the answers we needed
I have a baby kitten I'm trying to save. The advice I received here will probably save a vet visit and the kitten. I will definitely use this again since I regularly foster tiny kittens.
I googled Fortiflora and their answers to previous questions popped up.
Requested an appraisal for 1 piece of antique furniture. I sent 3 photos & within a few minutes I got a full description of my item and information regarding resale & a price range.
New Bushnell Wingman speaker would not pair with my iphone 15 pro. Tech was able to tell me how to reset the device by putting a pin in the rest hole next to the charging port (without having the charger connected). After the reset it pair correctly.
I thought it was support by Bushnell, did not know it was third party.
Had an issue with our tractor intermittent engine deceleration and power loss. Appeared to be fuel related but wasn't sure, Moose was able to provide guidance on where to look related to fuel and filters.
On line Kubota search, being a Sunday it did take several hours to get the first mechanic response.
I was relieved to find out about JustAnswer
Could fix my account with Google.
I really appreciate it.
I saw an ad that Google recommended
I got a new ipad after 15 or more years and I was not happy about the changes in the product. Apple help shared my screen and helped me find everything I was looking for, and got me using my new ipad smoothly. I am grateful and a happy Apple customer again.
It was what came up when I googled apple help
I worked with Victor on a complicated scenario, well I thought it was complicated. Victor was very knowledgeable about self directed IRA's and reporting requirements for the real estate investment my Ira owns. I highly recommend Victor and this company.
Easy to use, and quick answers.
I began filing out Form 1-130 for the two girls who originally entered the United States on humanitarian parole following your instructions that the expiration of the parole did not stop their mother filing Form 1-130 for them, based on her status as a permanent resident. Thanks.
I was desperately needed a legal advise.
The dr. explained everything I needed to know so I felt that my dog was safe and will not suffer any bad effects
Very nice connnected quickly to a dr. After I told them what was going on with my dog.0
Needed answers quickly.
Response time was a little slow, but information was very helpful.
Website directing me to Just Answer
Overnight our goldfish became sluggish and covered in dots/bubbles. You could almost watch her getting worse, a period of a few hours. Then she developed white around her gills and was struggling to breathe. I thought for sure she wasn't going to make it. The expert figured out it was the filter causing over-saturation causing a chain reaction of irritation that caused swelling and mucus in her gills. Once the filter problem was corrected she began to recover quickly. Within an hour her eyes cleared of the mucus and her gills started to go down. I never would have figured this out, never! I am so thankful!
I started out on Reddit searching for answers and that led me to JustAnswer.
I had a problem with my whirlpool stove and Tamar answered all my questions and after some troubleshooting he told me exactly what the problem was.
Answered immediately and was very helpful
I needed answers and didn’t have time to find a repairman
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.