• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user bs741
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

He was a great help, but I may need local help. I had problem with payment method. Could get a hold of anyone from apple.com. I never got any answer back.

Reason I chose this business:

I didn’t seem to have a choice?

Thumbnail of user clairel321
1 review
0 helpful votes
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Thumbnail of user michib3
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Friday evening we noticed our rat was lethargic. Saturday morning she had labored breathing and red discharge from her eyes. We called vets in our city, but many that said they were open Saturday didn't pick up the phone. Those that did, said they didn't see rats and referred me to a vet that didn't open until Monday. I was pretty sure she wouldn't make it to Monday so I took a chance on JustAnswer having never heard of it before. They paired me with a vet who had decades of experience, was able to give me tips on enticing her to eat, and some supplies I could get at a pet store to help until I could get to a vet nearby and get medicine. I feel this service saved my rat's life.

Reason I chose this business:

Availability

Thumbnail of user barbarat298
3 reviews
0 helpful votes
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June 10th, 2024
Verified purchase

When contacted David was quick to get details and send info to correct my Apple account. He stayed on the phone and guided me through the steps. Thanks David, you did a grea job.

Reason I chose this business:

Your tech warrants a response

Thumbnail of user lawrencei121
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

He stayed with me on phone until it was fixed. If it happens again he told me who to call in my area. He was great. Please thank him. I think his name was Eric?
Thanks again, the Kerr's

She got me to a very helpful technical person who solved our problem. Thanks so much.
He also stayed on the phone while we tried a few fixes. He was very nice and actually fixed our problem over the phone. Great and friendly service.

Service
Thumbnail of user alexandrag441
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Jan was very helpful answering my questions and how to go about getting the alley ordinance changed for no through traffic. All my friends and some who worked as town managers told me it could not be changed. Jan explained and encouraged me how to go about changing the ordinance use

Reason I chose this business:

Because everyone was telling me it couldn’t be done and I didn’t believe them. I needed to hear from a professional lawyer. I do not make enough money to hire a lawyer.

Thumbnail of user violetm99
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Since I've had my SPOO she has had adventures that have had me running to "just answer" at least half a dozen times. My responses have always been spot on and immediate. It's ironic that my dog gets into the most mischief when my vet's office is closed.
In a way that has been a good thing that has saved me dollars for an office visit and payment for unnecessary remedies. Like last night when I dog consumed chocolates. Not enough to do harm I was assured by my JA vet, Dr. Scott.
Other needed answers have always been helpful and have spared me much anxiety with the antics of this girl's puppyhood, that is thankfully coming to an end now that she is a two year old. I would still advise against leaving chocolate truffles on the counter, especially if you imagine your dog doesn't counter surf! Just sayin'. Thank You Just Answer, my sanity as well as my dog have survived her most recent antics.

Reason I chose this business:

Because it made the most sense to have while raising a wild standard poodle!

Thumbnail of user rone514
2 reviews
0 helpful votes
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July 26th, 2024
Verified purchase

Little baby was diagnosed with reverse sneezing.We are getting that remedied right now.

Thumbnail of user carolync1471
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I thought this only cost me $1.00,but you charged my card $37.00,why?

Carolyn Coy

Reason I chose this business:

Because the irs suggested you.

Thumbnail of user ramonaa75
2 reviews
0 helpful votes
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July 26th, 2024
Verified purchase

Gave me the exact information I needed and a link to legal experts.

Reason I chose this business:

They always come through for me. You are available at any hour of the day at a reasonable price.

Thumbnail of user mihneacosminp
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Professional,quick,legal,free.
Thank you
Kind Regards
Petre

Thumbnail of user carmenb560
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Very professional! …………………………………………………………………………………..

Very good

Reason I chose this business:

Professional

Service
Thumbnail of user sandran1274
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

We were in a jam trying to figure out with at was wrong with our RV A/C. We got an honest and quick answer and he was extremely knowledgeable. We're grateful for this service.

Reason I chose this business:

Desperate when we couldn’t get the answers we needed

Thumbnail of user valeriehr
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I have a baby kitten I'm trying to save. The advice I received here will probably save a vet visit and the kitten. I will definitely use this again since I regularly foster tiny kittens.

Reason I chose this business:

I googled Fortiflora and their answers to previous questions popped up.

Thumbnail of user barbaraz874
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Requested an appraisal for 1 piece of antique furniture. I sent 3 photos & within a few minutes I got a full description of my item and information regarding resale & a price range.

Thumbnail of user markb5908
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

New Bushnell Wingman speaker would not pair with my iphone 15 pro. Tech was able to tell me how to reset the device by putting a pin in the rest hole next to the charging port (without having the charger connected). After the reset it pair correctly.

Reason I chose this business:

I thought it was support by Bushnell, did not know it was third party.

Thumbnail of user melr142
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Had an issue with our tractor intermittent engine deceleration and power loss. Appeared to be fuel related but wasn't sure, Moose was able to provide guidance on where to look related to fuel and filters.

Reason I chose this business:

On line Kubota search, being a Sunday it did take several hours to get the first mechanic response.

Thumbnail of user davidl6909
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I was relieved to find out about JustAnswer
Could fix my account with Google.
I really appreciate it.

Reason I chose this business:

I saw an ad that Google recommended

Thumbnail of user jaiu2
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

I got a new ipad after 15 or more years and I was not happy about the changes in the product. Apple help shared my screen and helped me find everything I was looking for, and got me using my new ipad smoothly. I am grateful and a happy Apple customer again.

Reason I chose this business:

It was what came up when I googled apple help

Thumbnail of user rollandm47
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

I worked with Victor on a complicated scenario, well I thought it was complicated. Victor was very knowledgeable about self directed IRA's and reporting requirements for the real estate investment my Ira owns. I highly recommend Victor and this company.

Reason I chose this business:

Easy to use, and quick answers.

Thumbnail of user abiodung3
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

I began filing out Form 1-130 for the two girls who originally entered the United States on humanitarian parole following your instructions that the expiration of the parole did not stop their mother filing Form 1-130 for them, based on her status as a permanent resident. Thanks.

Reason I chose this business:

I was desperately needed a legal advise.

Service
Thumbnail of user joyd251
3 reviews
0 helpful votes
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June 23rd, 2024
Verified purchase

The dr. explained everything I needed to know so I felt that my dog was safe and will not suffer any bad effects

Very nice connnected quickly to a dr. After I told them what was going on with my dog.0

Reason I chose this business:

Needed answers quickly.

Service
Thumbnail of user dannyh612
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Response time was a little slow, but information was very helpful.

Reason I chose this business:

Website directing me to Just Answer

Thumbnail of user leahr291
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Overnight our goldfish became sluggish and covered in dots/bubbles. You could almost watch her getting worse, a period of a few hours. Then she developed white around her gills and was struggling to breathe. I thought for sure she wasn't going to make it. The expert figured out it was the filter causing over-saturation causing a chain reaction of irritation that caused swelling and mucus in her gills. Once the filter problem was corrected she began to recover quickly. Within an hour her eyes cleared of the mucus and her gills started to go down. I never would have figured this out, never! I am so thankful!

Reason I chose this business:

I started out on Reddit searching for answers and that led me to JustAnswer.

Thumbnail of user marys7100
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I had a problem with my whirlpool stove and Tamar answered all my questions and after some troubleshooting he told me exactly what the problem was.

Answered immediately and was very helpful

Reason I chose this business:

I needed answers and didn’t have time to find a repairman

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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