- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Honestly, the best part of the whole experience was that within a couple of minutes I was talking with a live person. Most online services now are ai based( ie… Get Your Guide. Long story). Had a problem with my RV refrigerator and when I posted my question on Justanswer Ryan called within a couple of minutes. We talked about the situation and was genuinely concerned about the issue. Stayed on the phone until he helped me diagnose it. Thanks Ryan
It was an option on line
I was very pleased with how thorough the vet was. Aside from his expertise, he went above and beyond by doing more research with poison control and then following up with us later.
Tech is top notch knowledge! Great fast responses. Would recommend
Jeff got back to me quickly and gave me a site that had what I needed. The part fit perfectly but I thought it was over priced. That wasn't Jeff's fault.
Just fine
Because I was impressed with how fast I was able to get the correct part.
Wow it was detailed and complete and I can sense that you do care for your future clients keep up the good work. Will talk to u soon for If I'm able to go make the move towards this.
The factory resetting according to the S J5 menu did not work at all, reasons unknown, so the expert from SAMSUNG led me yo a u tube film with proper instructions, they worked properly.
It was going to be three days before I could get my dog into the vet but I needed help right away. The on-line vet gave me very good advice on how to treat her naturally and it worked! Today I can get her to the vet to find out more information on her condition.
I was looking for on-line veterinary help.
Very easy to get answers & full explanation on what I had to do
It came up when I typed in dell
Clinics were closed on weekends as well as the hospitals were full as usual. So my last source was to ask a professional online. Mind you, I even did it with online chat, even though the price of it was a tad too high for anyone's liking, the solution and time spent with the doctor was amazing and fast.
It was one of the 1st sponsored links when I searched it up on Google.
Danlegal was professional, personable, patient and very helpful—he addressed my questions as I needed. Thanks!
Found it on the inet. It is inexpensive, prompt and informative. Highly recommend!
Was showing error code of faulty sensor technician was very knowledgeable had problem fixed in less than 5 minutes
Looking to save money before call for service
Had a dog with bloody stool, it seemed. Dr Debbi was very responsive and helpful and we figured out it was not blood but likely these orange colored "dental" treats.
The immediate need to get expertise about our dogs issue.
I was paying for Amazon prime but kept being told when I loged on to my TV that I needed to sign up. It was very frustrating because on my laptop I could sign in and watch Amazon video. My tech was very patient with me and I was very frustrated. We went through a dozen steps and kept running into loops and dead ends. Together we were able to discover I had two Amazon accounts tied to one email address of mine. The two accounts under different names. I corrected that and was able to get all my devices on one activated account. Thanks great help
Great
DirectEd for Amazon help link
We didn't get anything accomplished, because we couldn't. He was excellent, knowledgeable, and let me know how to handle things.
I was looking for help.
Robert was both professional and very knowledgeable! Confirmed my issue and sent pics to help make sure I was looking at the correct parts to be checked!
Google search
I was trying to see on some fabric I had never used before, and was getting very frustrated! Received great step by step directions for a few things to try. Very helpful!
Didn’t know where else to turn!
So fast with an answer and help moving forward, Luke gave an opinion of the best way to sell my desk
A friend referred me
I am not technical at all needed some help deleting one anti virus from the laptop and adding Norton Antivirus and I was at a loss how to perform this task
I let the expert take over and he was fast and very knowledgeable and patient with me!
I chose them because I was in trouble!
My beautiful 16 yrs old dog Zafira passed away. It was natural, painful for her and traumatizing for me. I didn't understand how can she died in a little more of 24 hrs. I thought it was because something I did because I never saw her in any pain prior that. I was desperate thinking it was me. I needed answers of what happened. I was connected to a wonderful vet. I spoke with her on the phone and continued chatting on the days that followed. She helped me understand it wasn't me, and walked me through the facts according with the info I gave her. My dog was old, but because I was expecting the typical not eating, vomiting or things like that and I was even waiting for her to stop going up and down the stairs to think it was almost time, made me missed the other signs. My ignorance cause her pain. The vet helped me move a little bit forward in my grieving by first understanding that her passing wasn't because something I did. She died of the things that comes with old age. She was surrounded by her family and held by our hands. Dr Emily was so kind, helpful and understanding. It'll take me much more time to heal, but her words put me one step forward. I wish I knew this site existed. Thanks.
Honestly, desperation.
Appreciate that I got to talk to a human on a Saturday, who seemed very knowledgeable.
He even had the customer service number for Kitchen Aid appliances handy.
Worth it for $1 risk
I happened across this website when my son had questions about a medical issue he was having. We didn't know whether it was a serious condition or not but it wasn't a medical emergency at the time. The doctor was available immediately and answered ever question we had with precision, diligence and professionalism. He was also very kind.
It was affordable and saved time making a doctor's appointment. We simply googled our situation and JustAnswer popped up. Just what was needed!
Quick, informed, good questions to zero in on my problem. Justin accepted pics but not call. I would have liked a call and not text, but it turned out fine. Great first time experience
Saturday afternoon everyone else closed. First time experience, thought I would try it. Good experience. A little worried about how much I am going to be charged
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
