• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
507
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user elainef417
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Dr Puckett went above and beyond my expectations to help me understand the risks of my upcoming surgery! With her advice she put me completely at ease! I so appreciate her!

Reason I chose this business:

I’ve always gotten good advice on Just Answer!

Thumbnail of user theresan504
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Talked with mechanic Shane Brackin who was phenomenal! He knew my question and was prepared to answer right away. Straight to the point! Very specific instructions and directions. Thanks Shane!

Reason I chose this business:

Dutchmen website, so I trusted it.

Thumbnail of user jenniferh1833
2 reviews
0 helpful votes
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May 25th, 2024
Verified purchase

I was pleased with how quickly the appraiser contacted me with information about my Japanese nesting bowls. He gave me good information and a valuation that delighted me. I will try the service again.

Reason I chose this business:

Found JustAnswer on a Google search for more information about my antiques and thought I would give it a try.

Thumbnail of user jamesn2280
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

This app has helped me rewire and upgrade the electrical to 200 amp service and installing a new jacuzzi hot tub and shower as well as many other items on a 100 year old farm house. It has made me look like aMaster Electrician and Plumber. Thats not all, in the last 3-4 years I have used JA on questions pertaining to Ford Truck, tractor riding lawn mower engines, Construction trades, veterinarians and attorneys, Ive never been dissatisfied.

Reason I chose this business:

Easy to fund and use

Thumbnail of user angelar2301
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Truck wouldn't start. Traveling and in another state, was not sure where to turn. Just Answers responded quickly with a phone call - yay! We are back on the road and confident with the solution. Seems our Park Neutral switch needs to be replaced.
We can start the truck while in Neutral but not park.

Reason I chose this business:

Google recommended. Seemed fast and easy. And it was!

Service
Thumbnail of user ritag403
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Scott was very informative and helped me feel more confident in my sutuation & just over all great experience. Now i have the courage to move fwd to litugation.

Reason I chose this business:

They made me feel comfortable. Not pushy hut simply here to answer any wuestions i had. A blessing

Thumbnail of user tomc2178
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

5-Stars, A-1!
I'm just returning to JustAnswer after being away a bit but can see the organization has retained the quality of its service. The representative of this quality In this instance is my lawyer, Anan Kehir. To begin with, I had a pressing legal question, the lawyer contacted me immediately, and answered all my questions with flourish, accuracy, and clarity. It was that quick and simple; frankly, I was amazed. I am relieved I will not have to go into the weekend worrying over a legal matter. What's more, I'm an American living in a foreign country and JustAnswer provided me with a lawyer in this country who knows the legal code extremely well and expresses himself in English as well as me - and I am an English Instructor. It is Also a relief to know that I have legal support in my own language in my new place of residence. Thanks again, Anan.

Reason I chose this business:

For legal matter, in Spain.

Thumbnail of user johnk6698
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Please help me to refund my money I was wrong and I gave you our full contact please

Reason I chose this business:

I was wrong

Thumbnail of user kirkb150
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

With what little mechanic knowledge I have, I was able to relay my problem to a mechanic who was able to very quickly help me solve my problem. He was kind and understood what my problem was and told me where to look, how to fix it and gave me reassurance that he would be around if the problem persisted. I recommend them to anyone, especially to those who don't think they know enough to have their problem understood or fear not being able to understand how to fix it. Great job!

Reason I chose this business:

A chat bubble popped up while searching the Internet for an answer. This took away any apprehension I had of sounding like an idiot to a mechanic.

Thumbnail of user denas128
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

After having zero success in being able to cancel Meetup.com subscription, Aumkar was able to contact them on my behalf. I am waiting to hear back from Meetup to verify my cancelation. Aumkar was courteous, efficient & excellent communicator.

Very easy process! Aumkar was so helpful!

Reason I chose this business:

Just Answer popped up as an option to get my Meetup subscription canceled, as I was unable to successfully contact Meetup customer service

Service
Thumbnail of user sandym821
2 reviews
0 helpful votes
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June 26th, 2024
Verified purchase

Got basic information and where to start on a property line dispute. Didn't take long to get response and phone call. Great resource.

Reason I chose this business:

Wanted to see if I could get general information and some questions answered. It worked. Thank you.

Thumbnail of user ronn437
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I am looking for replacement parts for Grohe shower valve that was installed 24 years ago.
Apparently it is going to be very difficult to find any parts for the valve body or the trim plates and handles so I guess I will have to replace the whole valve system!
I will probably replace them with MOEN Valves as I have parts still available for those valves that were installed in 1977!

Reason I chose this business:

Was checking to see if they knew anything more about Grohe than I already knew!

Thumbnail of user handup2018
2 reviews
0 helpful votes
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June 19th, 2024
Verified purchase

The attorneys I have asked questions to have been very quick and honest and even when it was not what I wanted to hear I was able to trust what they were suggesting me to do.

Reason I chose this business:

I could not afford an attorney

Thumbnail of user connieb1045
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Dino was very patient as I had problems finding the right circuit breaker to flip. He was able to diagnose the problem and I have called for service to get the part replaced.

Thumbnail of user davodj2
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The mechanic's initial response was a little a slow, but lit was a Sunday afternoon. Once online, he spent a good deal of time with me on a chat. The end result was helping identify several items that might be the source of the no start issue. The mechanic was very knowledgeable and helped me to understand that I was going to need a good onsite mechanic to diagnose and resolve the problem.

Reason I chose this business:

Easy accessible and reasonable cost.

Thumbnail of user michaeln2936
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I needed advice on what to do and I got it. They certainly pointed me in the right direction. Thanks JustAnswer.

Thumbnail of user pamv352
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I needed help with a matter pertaining to utility scale solar and zoning. I got great help and support from Kimberly who is a real estate lawyer.

I could not figure out the ins and outs of the website. For instance, I didn’t know if I had to wait, looking at the screen after I asked my question. Then a few minutes passed. I got a text saying someone had answered but I did not see the answer appearing on the screen. No matter, I worked it out.

Reason I chose this business:

It popped up on Google.

Service
Thumbnail of user gregb1464
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Tye listened to the issue with my Acura and immediately identified the relevant recall to address Acura fuel pump motors. He gave the phone numbers needed to escalate the issue beyond the local dealer. I called the numbers he recommended and Honda opens a case to help resolve the issue.

Thumbnail of user carolj596
3 reviews
0 helpful votes
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May 25th, 2024
Verified purchase

Called and a real person walked me through a stove top that quit working after power outages. After several minutes of coaching, the appliance came back to life. I didn't have to call a repair person for tons of money!

excellent

Reason I chose this business:

On line suggestion

Service
Thumbnail of user jeang885
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I wanted a piano tuner and ended up with no answer, a dollar poorer and very frustrated. Had no idea I was in a question website. The whole thing was confusing and unsatisfactory. I will never access this site again.

It was NOT pleasant!

Reason I chose this business:

I didn't know I was on Just Answer. I accessed a piano store for a piano tuner and got nothing at all. I was in a chat room which took the better part of an hour just to get some information which ended up being of no use to me at all. When I called the Customer Service number, that's when I heard it was the Just Answer website. The whole situation was frustrating and I will never access this website ever again.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user rameyd2
2 reviews
0 helpful votes
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July 21st, 2024
Verified purchase

Tech is very informed and knowledgeable and helped with the process

Thumbnail of user marks7451
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

I purchased and received 3 Moen safeguards bars. They came without brackets for attachment to tile.I found on the internet Moen bracket that I thought was compatible with the bars an I just wanted confirmation before I ordered.

You made me supply a credit card so you could charge ME 4 for the information (on your product) and kept me waiting for more than 15 minutes for an answer that I never received

See above

Reason I chose this business:

Because it was attached to the Mmoen site from which Imwas buying

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user mariannew159
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Happy to pay $2 to join than was advised better to call than text would cost $56 I said no they still took the money and gave no help what si ever...not to be trusted and be very careful

Useless all they want us your money and give you nothing in return

Reason I chose this business:

It was what Amazon advised

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Marianne,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Thumbnail of user debbieb2117
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I have an old dog with Cushings disease and he has an uncontrollable appetite and grabs everything that hits the floor.
While getting their heart worm medication ready I dropped a pill and he not only got that pill but his own previously.
I was worried that this would make him sick but was assured that the double does will not really hurt him but could have given him diarrhea which thankfully did not happen.
Thanks so much for quick response!

Reason I chose this business:

Was quick and easy

Thumbnail of user iliasm27
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I got a fast response from your site about my situation. And a started a necessary procedure. Thank

Good and thorough customer service

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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