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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The tech was very helpful and provide clear instructions on how to handle my issue and explaind what needed to do.
Friendly, easy to talk to, helpful and supportive.
All questions were answered promptly and reference supplied were great.
I was concerned and they assisted me before on a different topic issue and were great!
I had a question about a fixture added to my property by a tenant. Isaac, Esq was quick and accurate with his response and helped us to negotiate a favorable outcome to our problem.
My dog at a few months worth of her heart guard and nexguard medication. I was worried as she was throwing up and drinking lots of water and threw up the water. Dr. Bruce got my information and answered my worries right away. He checked on her in the morning to make sure all was well.
Vet was closed and wanted answers quick before I drove to the emergency vet and spent $100’s of dollar that weren’t needed. JustAnswer had great reviews.
Very Professional, quick and direct. I may not have liked all answers, but they were honest answers. Thank You.
I needed answers quick. I got a phone call in less than 3 minutes. I looked at the experience. First time I trusted internet help. I was not disappointed. I will recommend.
Robert was very knowledgeable about rv power system and helped me to pinpoint my problem
Was googling and decided to try.
Obsolete breaker panel. Got help with replacement of main.
I was looking for help and they responded quickly.
I needed quick answers to help care for my dad's dog while he is in the hospital. This service and Dr. Porter exceeded my expectations with quickly and very efficiently. I highly recommend!
It came up as a viable option when I searched emergency vet care
Given excellent advice to fix my caravan from tripping the power
It was recommended
They corrected the problem and refund my money properly No other issues occurred.
Courteous and on time Communication was excellent
I didn’t choose just answer. It was attached to a mother company that I was working with that did not need their assistance.
My dog had not eaten and had been throwing up X 3 days. They advised me to get him emergency care immediately.
Needed info in a hurry. Got it.
The individual was very fast to respond to me on the worth of the picture. The answer only confirmed what I has found on my own research.
They came up on my web search.
Dr. Watters answered all my questions and was extremely professional and helpful. He didn't rush to get me out the door as many physicians do nowadays. Highly recommended!
As a parent going through custody, the lawyers were informative, helpful and eased my tension before going to court! Great advice!
I was having a problem with a new tank, I've put a couple hundred tanks on in my lifetime,no exaggeration.
And I looked online got information and the guy was very helpful He went over everything and it was very patient.
I ordered a new regulator, and a igniter switch.
I decided to go over everything he told me the next morning and I came to the conclusion I have a 30-year Weber, I have replaced these parts once before, But I couldn't even light it with a match.
So I was not getting gas I think I shot my regulator I couldn't even reset it.
A friend of mine was actually looking online for information
Good experience I got the answer about my question thanks for just answer
The lawyer with whom I spoke with, was able to give me some direction on how to move ahead. I'm so grateful for her help.
Only thing that popped up on Google
Informative and very professional and knowledgeable, courteous really put me at ease as to my situation.
Not familiar with the situation and needed to speak with a professional
I'm happy with the way they provided me with the answers. Enjoyed Talking to them.
I logged on to Kook Quak and you showed up to help me and I'm very pleased Thanks Barbara
The representatives were quick in responding to questions I asked and made certain I understood their answers.
Awesome 👏🏾
I need directions in what to do to get my husband who lives abroad a Visa,
Car was stalling. Expert told me exactly what it was and I was able to go get the part and replace it.
Attentive connection with a vet who was able to provide direction and answers. His diagnosis was accurate but I still did have to go to a vet for confirmation.
Convenience and first line of care
My expert was Darsana. Together we tried everything to get in touch with the right person in order to cancel my subscription. Darsana stuck with me until the end! My issue was finally resolved with her help!
My expert was just as anxious as I was to get to the bottom of my unauthorized charges.
I used them once a long while ago and remembered that time.
George was very quick to respond an gave me excellent advice. This is the second time I have used this service and had a great experience each time. I highly recommend this service.
I tried to put 25.00 dollars on my account
Uber refuse to allow
Now I have uninstalled app I will find new server
Thanks for discrimination against me
Because customer service refuses to help
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Joseph,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35