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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.
It's the most informative. I speak with respectful people. These guys seem to care and want to help you find a answer.
I found Trevor to be informative and sincere in wanting to help. He was able to answer all my questions and gave me all the information I needed to complete my task.
The DMV website guided me to your service.
I was pleased that I got a definitive answer to my question after doing some tests on my refrigerator.
The answer given to a similar question was definitive after doing some testing on the wiring and refrigerator electronics. It passed that technicians tests and needed to know what to do next to confirm that my refrigerator was worth fixing. Unfortunately my refrigerator failed the compressor test. It was worth the $29 to get an answer quickly that I knew was taylored to my refrigerator and accurately assessed the situation.
All the online Tech sites that I've experienced this service has been by far the very best. The customer care was amazing and the customer service was even better.
Awesome
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Unable to see family doctor for 3 weeks, neurologist answered my question within 5 minutes. I was so relieved with his assurances that I did have signs of having a stroke.
I needed to discuss my symptoms promptly
Water dispensed is not chilled. Feedback was thorough and quick. Was honest feedback based on our refrigerator model. Provided further assistance with information on technician. Thank you.
Felt it was quicker response and could view responses.
I'm an *******@legal matters & after being treated like a step child & fired from a church where I thought after being ordered to Therapy...that I'd be given a FAIR SHAKE...This wasn't the *******@1st Baptist Church of Glenarden for Me...I've seen Many Others Moved Frim Dept to Dept...I was Shown the door. Currently waiting for them 1st Baptist Church of Glenarden to decide if they're going to pay Me My 24hrs of Annual Leave they attempted to shirt Me & the 6hrs of work performed on 5/29/24...1st Baptist Church of Glenarden tried to remove My entry from adp...? R there any attorneys that R willing to help Me with this...?😊 I'm feeling taken advantage of & not to mention the supervisor bessie jefferson was allowed to use intimidation actions towards Me & HR NEVER ADDRESSED HER...TO MY KNOWLEDGE BUT I LOOSE MY GAINFUL EMPLOYMENT 😡😡😡
I didn't know what legai recourse would be if any, nor do I have Big money to pay an attorney...it's usually the little people that get the short end of the stick...then everyone is shocked when something tragic happens...but people have breaking points...ijs...Thanks for some suggestions.
I received fast and efficient updates from the legal assistant while they were searching for the right lawyer pertaining to my issue. When I did get an answer from the lawyer, she provided a very specific direct answer to me combined with empathy that is so rare today.
Seemed like a good option based upon how you advertised online.
Dr Emily was amazing! Our springer spanate mouse poison and it was after regular vet hours. Dr Emily responded immediately and calmly talked me through what to do as it was an emergency. She then responded quickly to my follow-up questions and our puppy is ok
It was the 1st site I saw with an interactive vet
Spoke to Quinn certified Mercuruy mechanic. He was extremely knowledgeable and helped me fix my issue. Well worth 5 bucks.
While looking at some information I got a "important message" that my computer was locked because someone using my IP address was visiting sites that contained viruses and not to shut down or restart the computer. Instead I was to call Microsoft Support at the number they gave. Since I was recently scammed by a similar situation, I googled Microsoft Support.
I didn't - it popped up when I googled Microsoft Support.
Extraordinary willingness to help and try to mention possible areas where to disconnect Sensors and modules
100% good
I did own a garage for many years, mechanic all my life special on electrical problems, but every day some new happens.
He was polite. He answered the questions he gave me the questions. I answered very knowledgeable. I liked it thank you. He was nice.
Iv had issues for awhile and been in a lot of pain! I have seen multiple dentists all telling me different things and this dentist knew the true case just as I suspected. I now will find a better dentist.
Because dentists kept blowing me off.
Gentleman was very knowledgable and patient, little did I know his patience was due to them charging me by the minute
When I called hulu, somehow they automatically transferred me over, then charged my account for the help
Quick and friendly answer all of my questions very helpful in showing me how to make the next steps on how to proceed
Looking for free legal counsel
Attorney called. Did not have to wait long at all. Gave me the right answer and my experience was good.
I needed an answer quickly
My experience was great. Got a technician in no time and fixed my problem quickly.
To help fix my washer.
As said no problem with the lawyer but issues with thevJustvAnswrrvsute Trying to confirm if I've inadvertently signed up for a monthly fee membership Do not require this and have requested it cancelled but getting no feedback on this Have noted other similiar complaints
Bad Cannot ascertain if I’m being charged a monthly membership fee
Seemed an inexpensive one off advisory option
I have health insurance. The copay is just $20. But you charged me $43 without my consent. You didn't inform me that you are going to charge me. I'm going to ask the bank to hold the money.
I thought it's free consultation
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Ramya,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I was in desperate need to find a local crematorium for my cat who passed away early this morning. I've had my cat Missy for 15 years and she's been a part of my life because Dr. Emily found a place close to me that was not overly expensive I cannot express my gratitude for her fast response and service Thank You Dr. Emily you were the only person that helped me when I desperately needed it, God Bless You Dr. Emily
I needed help and you so kindly provided that to me I will forever be thankful 🙏🏼
All my questions were answered to my satisfaction. Timing was excellent. No long wait for my response.
On line looking for divorce lawyers/therapist support and direction.
Tim was extremely helpful and never the least condescending. He went WAY out of his way to ensure my questions were both thoroughly answered and completely accurate.
Questions unanswered by YouTube or internet search.
I got the answer in a quick minute especially since I was looking in the wrong direction for a frustrating amount of time. All set, thank you.
I was frustrated when Roku directed me to it so I thought I’d give it a try. It appears I’ve only risked $1 at this time (I hope).
I was searching for the particular query for long. Talking to a lawyer gave me the right answer quickly.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Milroy,
We're so glad to hear that you had a great experience! Please let us know what we can do to earn a 5-star rating from you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35