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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The attorney responded very quickly. My question was answered very specifically. I'm satisfied with the assistance I received.
It was an ad.
Mick was amazing. Stayed in touch with immediate response. Everything he had me test he was patient and never made me feel dumb. I recommend highly recommended Mick!
Alex was so knowledge & kind. He listened to my story & gave the best ever answers to my questions. I can't sing his praises any higher than I have. Give that man a raise!
DocPaul was outstanding! He was very knowledgeable and listened carefully to my concerns. He gave me thoughtful and thorough answers. Highly recommend DocPaul and Just Answer.
I did not get a response from my vet and was worried about my dog.
My dog ingested something she shouldn't have. The vet told me what to do very quickly after hearing the symptoms. It worked out very well.
Didn’t want to spend time going to emergency vet and have to pay $$$ just to see a vet.
I was worried about my cat and Dr. Eileen helped me know what was common and what to look for. I feel a lot better. Thank you.
I was just googling trying to find help!
The technician was knowledgeable & gave specific instructions on how to fix the problem with my refridgerator.
I wanted to speak with the Whirlpool expert.
I spoke with George today. He was very nice and understanding. Told me the information I needed and helped me now make my decision. Thank you George!
Availability
Two hours on chat with no resolution for what should have been a simple cancel and refund. Went back to AMEX to dispute the charge. That took about 3 minutes.
Disgraceful waste of two hours
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
From start to finish, the chain of custody was never in question. This veteran owned company is the place to go if you need to find answers.
He came up in my Google search
I had a very personal situation, and the doctor answered all my questions with facts in a very professional manner. Today, it is very hard to get medical help, and she made it so easy. She was knowledgeable and I would use her before anyone.
Quick, easy, informative.
She was knowledgeable and patient.
Understood my situation and provided the response in a thorough and detail way that was easy to understand.
To get timely help
Needed answer on summon to explain why I did not have a specific kind of insurance coverage. Did not need as far as I knew. Got assurance that I probably do not need such insurance. Explained that I had responded with documentation. Was assured that I needed to go through the motion of appearing, providing documentation and then we all move on. Will consult local attorney but was reassuring to hear that my understanding of whether I needed such coverage was correct.
Googled and TrustPilot gave strong rating. I needed a quick answer as I formulate what to do next.
This is great if you have questions about almost anything. It's not very in depth, but it's definitely worth it to get you in the direction you need to go.
Used it before
My Tech understands the pain of searching for a Mercedes part using the factory software. He responded quickly, found the part I needed and I feel confident in his recommendation.
The answers on the site were really good.
My experience was exceptional, I have been trying to get an answer to my questions for days now and kept finding a dead end, I found JustAnswer and the assistant was quick to respond as well was the lawyer
He had great follow up questions and the answer he provided gave me much clarity
We needed to know what to do with our son's bills when he died and she answered our questions quickly.
Remembered them from once before.
The tech was awesome. He sent pics and walked me through the whole process of replacing my glass lid on my LG washer.
He was great.
Saw it online and I was struggling with the repair.
Randy was a great help in solving my pool issue. He helped me solve at least three issues.
Just by chance, I had not been aware of this service
Elizabeth answered my questions directly. I appreciate it
Questions about a citation I received
This process was very easy and my question was answered very quickly and my mind put to easy. Answered all my questions in a timely manner.
Seemed the easiest to do and quickest way to talk to a vet.
+Alex was extremely helpful. He went above and beyond in his efforts to help me and saved me from making a $2500 mistake! His service was worth 500 times the $5 sign up fee!
I never pay for such services, but I was at my wits end in attempting to research the answer I needed myself.
Ben is sincere & knows his correct advise is critical. He takes his job seriously & was easy to communicate with
Todd gave me good advice and explained how my plant was in shock at being dried out and then I watered it too much when I did water it.
It was the only thing available.
Our 15 month old Yorky, ate small pieces of a peace lily. We have raised Yorkies for 31 years and knew to give a small amount of peroxide. Our vet was unable to answer us because of the time of day and apparently her phone was not working. It was a comfort to hear from the experts and to know that we did the right thing and further advice was given on feeding and Care, this is a great service!
Found it with Google search.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28