JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I had an antique button collection that I wanted to have appraised and when I searched for a site online I saw Just Answer as a site that may help. I connected with them and within minutes, I had an appraiser that was knowledgeable. I sent some photos of the collection and he really looked at them and we chatted a bit about them. I was very grateful for his expertise and recommendation. If I ever need to ask about an antique I'll certainly be using them again.
My appraiser was excellent and knowledgeable.
Found them online.
Tech give me good steps to take and part no. Of parts I might need if I find something bad. Great advice on where to go to. And the cost of said parts of needed. Would call again if need to do so.
It popped up on YouTube
They really helped out a lot with answers & I've talk to several doctors about 2 different dogs (my nephew (Stewie) & my daughter (Wynter)) but it was taken way too long to get answers back so I felt like some of it was nil in void!
Because I needed answers quick & we don't have the money to take them to the vets every other day, unfortunately!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received the answer and the advice I was looking for. It's all good!
I chose JustAnswer because of the expert advice and guidance it provides on a variety of subjects.
Every appraiser I have spoken with has been extremely knowledgeable as well as king, considerate, compassionate, and patient. If they do not know the particular item, they are honest enough to admit it, but find items for which their expertise lies. I only had one "eh, so so" appraiser, but everyone else has been wonderful. I had a huge theft recently, and had pictures of the stolen items; because I do a photo inventory of my home periodically. Had I not had the photos, I would not remember everything that was gone until I thought of it later. The appraisers identified the items. I can now find them and replace them. I thank the appraisers of Just Answer.
I needed some items identified and appraised - items that I could not find elsewhere. I saw them on the internet and thought I'd give them a shot. I am so glad I did.
Cat symptoms were thoroughly addressed. Lots of symptoms To watch for a well as info not mentioned in research. Very helpful.
Puzzled about cat drooling with no REAL help from vet other than exploratory hundreds of dollars in tests.
I received the I info to receive a refund on a fee for a cancelled ride for a driver who didn't show up
Excellent
For service issues
It said $5 for a question buy charged me $38 and I didn't get support
After hours question
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Quick support available to answer questions and get some helpful suggestions.
Good service, my order was double but when I called them they took care of the issue right away
Good
Good service
When I ask a question she gave every legal answer straight to me and her great expertise.
Really need complete answers no one else will give it to me
I explained my experience with a certain company who is not being forthright. I now know what to do and I believe that I will be able to resolve the issue. Thanks Bruce!
So far my experience has been great, after one phone call I got the help I needed and now know exactly what I need to do moving forward. If I have any other questions I won't hesitate to use this website or the lawyer I spoke with again.
Just googled lawyers and this service popped up, seemed to have really good reviews so I thought I would give it a try, definitely glad I did.
Had a late night question about my dog. No emergency service available and the Vet I connected with was able to help me understand the issue enough to keep my dog comfortable overnight. She did not need any additional medical review. A few days of home health care was all she needed. This was much easier than using search engines and trying to diagnose her issue myself.
Wanted to be able to speak to a Vet and receive validation for the direct I was taking.
Rick responded promptly, reassured me about my card was not sent to individuals, sent me links and I nro I was looking for and instrucción on thd process.
Professional demeanor.
Actually I thought I was in the IRS page, but again Rick put me at ease about not being a scam.
Dino helped with an issue that I'm having with my Bosch DW.
A rather simple yet tidies fix that I needed some direction on
I was looking for just an answer.
JustAnswer is the best! Austin 2653 is always spot on!
Helping me figure out the hard appliance repairs and part numbers I can't find. Thank you!
Excellent customer service! Austin 2653 five stars!
Appliance repair answers.
I needed to find out what to do after replacing the motherboard on my Windows PC. The assistance that I received was accurate and timely. It saved me a lot of money and time.
Excellent experience. There were no further issues.
It was readily available
I was actually charged $1 to join fee and $55 for the monthly service fee which I was completely unaware of. I am glad to have had my question answered by a licensed attorney and the advice he gave was basically proceed forward with filing for an emergency hearing because the other parent (Father) is trying to over extend his control as the custodial parent and deny me access to our child because he signed our child up for an extra curricular activity without informing me of the activity, days/ times/ locations where I could support the child by being present. So the attorney was very insightful. I guess if I had known I had to pay $55 monthly subscription fee I probably wouldn't have joined at all, but if I think about it the value is there so I would say ok but I would like to be made fully aware upfront to be able to make the choice instead of being mislead to believe asking a question would cost me only $1.
Because I was searching Google for a similar situation I am going through to see how I may proceed forward.
I decided to do this cause I needed answers and wanted them right away. Any lawyers around here it is 3 weeks to get into to consult. They were helpful and answered quickly. One even asked me more questions which made me realize she did know what she was doing. In the end fir what I wanted to know. I will not be going any further with a lawyer. But I still know if I do have a question I can get an answer. For a few more weeks. I will be cancelling before the month is up. But really appreciate they were here.
Just Answer was there when I was not able to reach my vet. I had additional questions about two concerns for my new puppy. I have had dogs before, but something about a new puppy just is more nerve-wracking! Dr. Katherine and Dr. Karl Black were very informative, giving me up to date research info. I felt that I could go back to my vet with more info and also do more home care.
It was available. It came up on a Google search for answers. The price was right! The access was instant. The qualifications for the vets were listed.
Asked if I should use 1/2" copper pipe to replace my 3/4" galvanized. Honest answer was use 3/4" and that was verified
Recommendations form family
The app was very easy to use. I got a reply very swiftly from the Dr. And the care team.
I chose them because I needed immediate attention for my dog. I wanted to make sure I was doing tge right treatment for his needs.
I know nothing about computers and I don't want to. I got a quick response and the man patiently walked me through everything to answer my questions and solve my problem.
Excellent!
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28