• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,259
Neutral
57
Negative
507
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user donaldm1597
2 reviews
0 helpful votes
  • Send Message
May 10th, 2024
Verified purchase

I had an antique button collection that I wanted to have appraised and when I searched for a site online I saw Just Answer as a site that may help. I connected with them and within minutes, I had an appraiser that was knowledgeable. I sent some photos of the collection and he really looked at them and we chatted a bit about them. I was very grateful for his expertise and recommendation. If I ever need to ask about an antique I'll certainly be using them again.

My appraiser was excellent and knowledgeable.

Reason I chose this business:

Found them online.

Service
Thumbnail of user rolandj92
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

Tech give me good steps to take and part no. Of parts I might need if I find something bad. Great advice on where to go to. And the cost of said parts of needed. Would call again if need to do so.

Reason I chose this business:

It popped up on YouTube

Thumbnail of user beckiel12
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

They really helped out a lot with answers & I've talk to several doctors about 2 different dogs (my nephew (Stewie) & my daughter (Wynter)) but it was taken way too long to get answers back so I felt like some of it was nil in void!

Reason I chose this business:

Because I needed answers quick & we don't have the money to take them to the vets every other day, unfortunately!

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user tonyv657
2 reviews
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

I received the answer and the advice I was looking for. It's all good!

Reason I chose this business:

I chose JustAnswer because of the expert advice and guidance it provides on a variety of subjects.

Thumbnail of user angelam3379
1 review
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

Every appraiser I have spoken with has been extremely knowledgeable as well as king, considerate, compassionate, and patient. If they do not know the particular item, they are honest enough to admit it, but find items for which their expertise lies. I only had one "eh, so so" appraiser, but everyone else has been wonderful. I had a huge theft recently, and had pictures of the stolen items; because I do a photo inventory of my home periodically. Had I not had the photos, I would not remember everything that was gone until I thought of it later. The appraisers identified the items. I can now find them and replace them. I thank the appraisers of Just Answer.

Reason I chose this business:

I needed some items identified and appraised - items that I could not find elsewhere. I saw them on the internet and thought I'd give them a shot. I am so glad I did.

Thumbnail of user cjm133
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Cat symptoms were thoroughly addressed. Lots of symptoms To watch for a well as info not mentioned in research. Very helpful.

Reason I chose this business:

Puzzled about cat drooling with no REAL help from vet other than exploratory hundreds of dollars in tests.

Thumbnail of user sylh5
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

I received the I info to receive a refund on a fee for a cancelled ride for a driver who didn't show up

Excellent

Reason I chose this business:

For service issues

Service
Thumbnail of user cm1204
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

It said $5 for a question buy charged me $38 and I didn't get support

Reason I chose this business:

After hours question

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user lees785
2 reviews
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

Quick support available to answer questions and get some helpful suggestions.

Thumbnail of user jasmaled
2 reviews
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

Good service, my order was double but when I called them they took care of the issue right away

Good

Reason I chose this business:

Good service

Service
Thumbnail of user kimb2754
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

When I ask a question she gave every legal answer straight to me and her great expertise.

Reason I chose this business:

Really need complete answers no one else will give it to me

Thumbnail of user kimk1306
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

I explained my experience with a certain company who is not being forthright. I now know what to do and I believe that I will be able to resolve the issue. Thanks Bruce!

Service
Thumbnail of user erinm1306
1 review
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

So far my experience has been great, after one phone call I got the help I needed and now know exactly what I need to do moving forward. If I have any other questions I won't hesitate to use this website or the lawyer I spoke with again.

Reason I chose this business:

Just googled lawyers and this service popped up, seemed to have really good reviews so I thought I would give it a try, definitely glad I did.

Thumbnail of user patriciaj1921
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Had a late night question about my dog. No emergency service available and the Vet I connected with was able to help me understand the issue enough to keep my dog comfortable overnight. She did not need any additional medical review. A few days of home health care was all she needed. This was much easier than using search engines and trying to diagnose her issue myself.

Reason I chose this business:

Wanted to be able to speak to a Vet and receive validation for the direct I was taking.

Thumbnail of user anag663
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Rick responded promptly, reassured me about my card was not sent to individuals, sent me links and I nro I was looking for and instrucción on thd process.
Professional demeanor.

Reason I chose this business:

Actually I thought I was in the IRS page, but again Rick put me at ease about not being a scam.

Thumbnail of user samerb14
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

Dino helped with an issue that I'm having with my Bosch DW.
A rather simple yet tidies fix that I needed some direction on

Reason I chose this business:

I was looking for just an answer.

Thumbnail of user travisn137
1 review
0 helpful votes
  • Send Message
June 10th, 2024
Verified purchase

JustAnswer is the best! Austin 2653 is always spot on!
Helping me figure out the hard appliance repairs and part numbers I can't find. Thank you!

Excellent customer service! Austin 2653 five stars!

Reason I chose this business:

Appliance repair answers.

Service
Thumbnail of user johnd9500
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

I thought the information I got for my pigeon illness was positive

Reason I chose this business:

Think I found you maybe on Facebook but not sure

Thumbnail of user anonymousa1948
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

I needed to find out what to do after replacing the motherboard on my Windows PC. The assistance that I received was accurate and timely. It saved me a lot of money and time.

Excellent experience. There were no further issues.

Reason I chose this business:

It was readily available

Service
Thumbnail of user lelar27
1 review
0 helpful votes
  • Send Message
May 10th, 2024
Verified purchase

I was actually charged $1 to join fee and $55 for the monthly service fee which I was completely unaware of. I am glad to have had my question answered by a licensed attorney and the advice he gave was basically proceed forward with filing for an emergency hearing because the other parent (Father) is trying to over extend his control as the custodial parent and deny me access to our child because he signed our child up for an extra curricular activity without informing me of the activity, days/ times/ locations where I could support the child by being present. So the attorney was very insightful. I guess if I had known I had to pay $55 monthly subscription fee I probably wouldn't have joined at all, but if I think about it the value is there so I would say ok but I would like to be made fully aware upfront to be able to make the choice instead of being mislead to believe asking a question would cost me only $1.

Reason I chose this business:

Because I was searching Google for a similar situation I am going through to see how I may proceed forward.

Thumbnail of user ctt13
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I decided to do this cause I needed answers and wanted them right away. Any lawyers around here it is 3 weeks to get into to consult. They were helpful and answered quickly. One even asked me more questions which made me realize she did know what she was doing. In the end fir what I wanted to know. I will not be going any further with a lawyer. But I still know if I do have a question I can get an answer. For a few more weeks. I will be cancelling before the month is up. But really appreciate they were here.

Thumbnail of user susang2608
2 reviews
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

Just Answer was there when I was not able to reach my vet. I had additional questions about two concerns for my new puppy. I have had dogs before, but something about a new puppy just is more nerve-wracking! Dr. Katherine and Dr. Karl Black were very informative, giving me up to date research info. I felt that I could go back to my vet with more info and also do more home care.

Reason I chose this business:

It was available. It came up on a Google search for answers. The price was right! The access was instant. The qualifications for the vets were listed.

Thumbnail of user frankr856
3 reviews
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Asked if I should use 1/2" copper pipe to replace my 3/4" galvanized. Honest answer was use 3/4" and that was verified

Reason I chose this business:

Recommendations form family

Thumbnail of user mariettas38
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

The app was very easy to use. I got a reply very swiftly from the Dr. And the care team.

Reason I chose this business:

I chose them because I needed immediate attention for my dog. I wanted to make sure I was doing tge right treatment for his needs.

Thumbnail of user debbieh1449
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

I know nothing about computers and I don't want to. I got a quick response and the man patiently walked me through everything to answer my questions and solve my problem.

Excellent!

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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