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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
Ai had a minor laptop issue. The expert solved it and patiently answered all my questions. He also did it in a friendly manner.
I live in the Canadian Arctic so there are no real tech services here. A friend of mine suggested your service.
My pet dog injured herself & I was unsure if she needed medical attention or if I could provide care for her. The vet responded very quickly to my questions & I was able to get my fur baby the medical attention she needed. I felt very well taken care of & vet was very attentive to my needs.
First I found online ad, used app & decided to keep for future use
I was given the correct help that saved me from purchasing a new Freezer/Refridg unit. Matthew was very informative and patient talking me step by step in what to do.
I needed help trying to figure out if fraud had been committed in a real estate transaction and I was able to get immediate help and an answer. Super easy, helpful, and quick.
I received prompt and professional answers. I'm not tech savvy but I received answers I could understand.
I have used this service in the past.
I had concerns and questions about my dogs recent spaying and I was reassured and comforted after describing her symptoms and pictures.
They offered to follow up after.
I have asked many questions about different problems and I they have done there best giving me answer, to what I should look at or ware somthing is located at.
There is all ways someone that will answer you not like going too a form and having to keep checking back to see if anyone has left a replay
Signed me up for a membership without asking or telling. Only mentioned $1. This is very dishonest. Cancel immediately.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They were wonderful helpers. I'm no wiz at computers so I depended on them for everything. Thank you.👍😊
I could not get my phone to work with a certain app but after my session with your professional the issue was resolved and all is well!
It came up in a Google search
Blake was very professional, detailed and gave me valuable advice and other suggestions. Good to know Blake, he is a valuable asset of the firm.
Have been a member for a while
I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.
It's the most informative. I speak with respectful people. These guys seem to care and want to help you find a answer.
I found Trevor to be informative and sincere in wanting to help. He was able to answer all my questions and gave me all the information I needed to complete my task.
The DMV website guided me to your service.
I was pleased that I got a definitive answer to my question after doing some tests on my refrigerator.
The answer given to a similar question was definitive after doing some testing on the wiring and refrigerator electronics. It passed that technicians tests and needed to know what to do next to confirm that my refrigerator was worth fixing. Unfortunately my refrigerator failed the compressor test. It was worth the $29 to get an answer quickly that I knew was taylored to my refrigerator and accurately assessed the situation.
All the online Tech sites that I've experienced this service has been by far the very best. The customer care was amazing and the customer service was even better.
Awesome
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Milroy,
We're so glad to hear that you had a great experience! Please let us know what we can do to earn a 5-star rating from you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
Unable to see family doctor for 3 weeks, neurologist answered my question within 5 minutes. I was so relieved with his assurances that I did have signs of having a stroke.
I needed to discuss my symptoms promptly
Water dispensed is not chilled. Feedback was thorough and quick. Was honest feedback based on our refrigerator model. Provided further assistance with information on technician. Thank you.
Felt it was quicker response and could view responses.
I'm an *******@legal matters & after being treated like a step child & fired from a church where I thought after being ordered to Therapy...that I'd be given a FAIR SHAKE...This wasn't the *******@1st Baptist Church of Glenarden for Me...I've seen Many Others Moved Frim Dept to Dept...I was Shown the door. Currently waiting for them 1st Baptist Church of Glenarden to decide if they're going to pay Me My 24hrs of Annual Leave they attempted to shirt Me & the 6hrs of work performed on 5/29/24...1st Baptist Church of Glenarden tried to remove My entry from adp...? R there any attorneys that R willing to help Me with this...?😊 I'm feeling taken advantage of & not to mention the supervisor bessie jefferson was allowed to use intimidation actions towards Me & HR NEVER ADDRESSED HER...TO MY KNOWLEDGE BUT I LOOSE MY GAINFUL EMPLOYMENT 😡😡😡
I didn't know what legai recourse would be if any, nor do I have Big money to pay an attorney...it's usually the little people that get the short end of the stick...then everyone is shocked when something tragic happens...but people have breaking points...ijs...Thanks for some suggestions.
I received fast and efficient updates from the legal assistant while they were searching for the right lawyer pertaining to my issue. When I did get an answer from the lawyer, she provided a very specific direct answer to me combined with empathy that is so rare today.
Seemed like a good option based upon how you advertised online.
Dr Emily was amazing! Our springer spanate mouse poison and it was after regular vet hours. Dr Emily responded immediately and calmly talked me through what to do as it was an emergency. She then responded quickly to my follow-up questions and our puppy is ok
It was the 1st site I saw with an interactive vet
Spoke to Quinn certified Mercuruy mechanic. He was extremely knowledgeable and helped me fix my issue. Well worth 5 bucks.
While looking at some information I got a "important message" that my computer was locked because someone using my IP address was visiting sites that contained viruses and not to shut down or restart the computer. Instead I was to call Microsoft Support at the number they gave. Since I was recently scammed by a similar situation, I googled Microsoft Support.
I didn't - it popped up when I googled Microsoft Support.
Extraordinary willingness to help and try to mention possible areas where to disconnect Sensors and modules
100% good
I did own a garage for many years, mechanic all my life special on electrical problems, but every day some new happens.
He was polite. He answered the questions he gave me the questions. I answered very knowledgeable. I liked it thank you. He was nice.
Iv had issues for awhile and been in a lot of pain! I have seen multiple dentists all telling me different things and this dentist knew the true case just as I suspected. I now will find a better dentist.
Because dentists kept blowing me off.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28