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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My phone was locked and a quick on line answer to my question resulted in successful return to normal operations. Took about 2 minutes.
Quick and straightforward
Chose from google responses
He went through all the steps on determining what the problem was and figured out it was the celinoid very helpful
I was stumped and was not sure what was wrong and needed a little help
Very fast and detailed response that was spot on. Sammy is on the mend. Thank you!
I asked for help with a problem and they said that there would be a $5 charge and then moved me to a tech, but he wanted $39 to help me. What a scam
Because it was here.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My RV has a full size standard Maytag refrigerator. Last year I had to have the compressor replaced, and it only lasted a few months. My local tech had no idea what to do differently. I called the manufacturer of the RV (Tiffin) and they said they've had better luck with LG refrigerators. My local appliance store said they think LG is junk and would not suggest I switch. Your tech actually worked at an LG factory and said their compressors are spring loaded and would withstand vibration better than the Maytag model where the compressor sits on the floor without springs.
The first contact was a chat, very prompt and professional, and then the tech called me and answered my questions quickly and efficiently.
Found it online.
My Lawyer helped me answer some very stressful legal questions. She was kind and cared about my situation. I wasn't just another client to her. She gave me very clear, easy to understand, expert advice. I know exactly what I need to do today and how to counteract the other parties move to my actions today.
I was having a panic attack in the middle
Of the night over my legal questions and googled the questions in my phone and Just Answer was one of the websites that came up.
The only negative is I wasn't aware that I was signing up for a monthly membership. I'm sure I will cancel it for next month. But that was not clear.
I received good advice concerning my symptoms. It was nice not having to go to see my doctor in person and to receive an experts diagonsis.
I heard it was a good website for care. I was not disappointed and was pleased with the outcome. Dr. Eric was kind, understanding, and professional.
My guy was very helpful. I wish I would've gotten down the ground to see the issue and seen the problem. Would've saved me money
To help find the problem
Every one was lovely and supportive…but we just need to upgrade our tv.
I am very appreciative of your concern!
Found it on the internet.
Ben helped me understand the legal question I had and made excellent suggestions for a path forward. Thank you.
My experience was amazing! Carlos is a fountain of knowledge. Professional and just incredibly helpful.
I would highly recommend him.
Because I started looking for answers online and just answer popped up.
I could not follow the verbal instructions so I agreed to allow him to take control of my PC. Then sat back and watched him do what I can't do. Went quickly and then I was back on the program.
Word messed up a presentation, twice. I use to work with WP and so I bought the product again.
The mechanic was fast and easy to deal with. Got the answer I needed to put my mind at ease... Would use again.
Convenience
I will share with others about my positive experience, I learn a lot about my problem and the specialist answers in time and professional.
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The tech that supported me a quick and effective. We walked through multiple steps and he sent me a YouTube video of exactly what I had to do.
Gio was great in helping me overcome an obstacle problem that prevented me from enjoying Apple TV. He was professional and thorough throughout the call.
Recommendation by applying tv tech issues.
Mark put me at ease. I followed through on his recommendations and she ate all of what he suggested after her not eating all day.
It was recommended by a friend.
Dr. Mike was very prompt and provided me with excellent advice. I had 5 specific questions and he answered them to my satisfaction the first time.
I happened upon JustAnswer doing an internet search. I saw some Q&A and saw they answered questions related to raccoons.
I had a good experience with the technician he was very knowledgeable and considerate to all my questions about the po 773 code.
A friend referred me to your website.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The AI chatbot sent me a link to pay with the message "only $5!" I was charged $5 AND a $39 membership fee. They of course have in big letters no refunds at the bottom of their email after they charge you! The mechanic didn't really answer my direct question at all and I'm very disappointed and angry that I paid $44 for this.
I thought it was only $5.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Emma,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I'd had this table forever and it was so unusual that I thought it might be worth some money. Luke the appraiser was great! He found info on it in 5 min. I was very happy!
Google search
Mike V was very knowledgeable about my vehicle and gave excellent suggestions and pointed me in the right direction! Thank you!
Honestly, I didn’t know about this… found it by googling my vehicles issues and this popped up! Best thing I’ve decided to do in awhile!
I was contacted within fifteen minutes of first going to the site and the man that contacted me was both helpful and knowledgeable and a very courteous man.
It was the first site that came to me on my phone
I was pleasantly surprised by the quick response and the excellent, easily understandable answers I received to my complex problem. It was a bit to of an issue, which was on my part, to finally get our phone call started but once we did, the call went smoothly and rather quickly,to resolve my questions. FIVE STARS!
See above
Just a guess, & took and chance from a web search.!
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello James,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35