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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
Gentleman was very knowledgable and patient, little did I know his patience was due to them charging me by the minute
When I called hulu, somehow they automatically transferred me over, then charged my account for the help
Attorney called. Did not have to wait long at all. Gave me the right answer and my experience was good.
I needed an answer quickly
Quick and friendly answer all of my questions very helpful in showing me how to make the next steps on how to proceed
Looking for free legal counsel
My experience was great. Got a technician in no time and fixed my problem quickly.
To help fix my washer.
As said no problem with the lawyer but issues with thevJustvAnswrrvsute Trying to confirm if I've inadvertently signed up for a monthly fee membership Do not require this and have requested it cancelled but getting no feedback on this Have noted other similiar complaints
Bad Cannot ascertain if I’m being charged a monthly membership fee
Seemed an inexpensive one off advisory option
I have health insurance. The copay is just $20. But you charged me $43 without my consent. You didn't inform me that you are going to charge me. I'm going to ask the bank to hold the money.
I thought it's free consultation
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was in desperate need to find a local crematorium for my cat who passed away early this morning. I've had my cat Missy for 15 years and she's been a part of my life because Dr. Emily found a place close to me that was not overly expensive I cannot express my gratitude for her fast response and service Thank You Dr. Emily you were the only person that helped me when I desperately needed it, God Bless You Dr. Emily
I needed help and you so kindly provided that to me I will forever be thankful 🙏🏼
Tim was extremely helpful and never the least condescending. He went WAY out of his way to ensure my questions were both thoroughly answered and completely accurate.
Questions unanswered by YouTube or internet search.
All my questions were answered to my satisfaction. Timing was excellent. No long wait for my response.
On line looking for divorce lawyers/therapist support and direction.
I got the answer in a quick minute especially since I was looking in the wrong direction for a frustrating amount of time. All set, thank you.
I was frustrated when Roku directed me to it so I thought I’d give it a try. It appears I’ve only risked $1 at this time (I hope).
I was searching for the particular query for long. Talking to a lawyer gave me the right answer quickly.
But was told a charge of 5$ would be deducted. Then I was charged the 5 $ and then another 30$. Buyer be aware. They scam you
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Walked me through diagnostics and found problem immediately. Told me where to buy parts and sent you tube video on how to repair. Extremely satisfied.
Looking for answers
The tech was able to guide me thru the steps needed to get the hacker out of my pc and get me a better antivirus program.
It was easy and affordable
Very knowledgeable and professional mechanic. Thoroughly enjoyed all interactions, and accurate information whenever supplied. Daniel will continue to be one of my favorites.
Wide range of access to mechanics and similar information. Not to mention roadside as a plus. Well worth every penny and am glad to have just answer as a confident go to for reliable information. As well as second opinion options for the sceptical. Thank you and keep up the amazing job!
I just filed a Better Business Bureau complaint again your company. I called for a $5 answer on april. 15th. I was charged and additional $30 in april for wwhich I never got a receipt. I only found out by checking my credit card. I signed in to cancel then and thought I had succeeded but checking my credit account today I saw another $30 charge for which I again did not receive a receipt to tell me I was still beingcharged. I know for certain that i have now canceled, but I want a refund for the may charges. This is a rip-off
Believe it or not just answered dot com actually gave me a refund for april and may so this issue is resolved
I spoke with Aaron and he was very patient and listened to my problem and helped to find a solution.
My brother recommended it.
They were very respectable. Only thing I didn't like is I was charged 45 dollars for support of Justin sw. They said a dollar. I didn't give permission for them to take the 45 out.
It was listed on the sams site.
The questions I asked were answered very well, easy to understand, directions they gave me were easy to follow.
It was one of the choices that came up on Google search, and a friend recommended it.
It took several hours for someone to get back to me, but advice I was given was solid, very helpful.
I have used just answer before and had really good answers to my questions, and person I spoke to helped me solve my problem.
My tech helper was very knowledgeable about my stove. I couldn't close the oven door and he helped me
I live in a rural situation and I needed advice. I am a woman and don’t have lots of technical repair skills.
I needed help about my wages after a transfer in the same company and same position but different state. And there was never any disclosure of it changing.
Mr. Chris was knowledgeable and to the point. He explained how it could have possibly been handled and the what if and so on
It was made available to me.
Other reviews are obviously mostly fake. I explained exactly what I was looking for in detail. I received an (allegedly) attorney who knew nothing and recommended I get an attorney. The total call was about 2 minutes for $65. Don't waste your money.
Tip for consumers:
Do not use this company unless you have money to waste.
Products used:
service.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Your technician Nick B. Worked tirelessly with me for about an hour guiding me to link my printer so it would allow me to scan to email, which he anticipated would be a simple matter. We were challenged by a number of unexpected roadblocks which Nick was able to solve, while maintaining a cheerful, patient attitude, however the final roadblock was discovered to be a problem with my Macbook Pro. I was then out of time, so Nick emailed me a link to instructions for completing the printer hookup for me to use when I get my Macbook working right and also urged me to contact JustAnswer If I needed more help. I am very satisfied with Nick's commitment to solving my problem
I contacted HP and they flipped me to JustAnswer
I have gotten solid legal advice twice pertaining to a family matter. I appreciate it!
They reconnected my phone call! I’m very satisfied.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Ramya,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35