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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was trying to cancel a subscription and was having a terrible time. Several people helped me and they were all patient, kind and considerate especially since l had no clue as to what l was doing. I will not hesitate to use Just Andwer again.
I was directed to it.
I asked a question regarding blender repair. I was charged $5 to ask (supposedly fully refundable, but this charge I didn't mind paying). My PayPal account was charged a second fee of $35 which I NEVER AGREED TO. A new blender costs less! BEWARE THIS SITE.
I seem unable to contact JustAnswer. I get a message that I will be connected with a lawyer. I simply want to get rid of the $35 charge I never agreed to.
I thought it was an honest site, and the tech who answered did help me.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The attorney gave me answers in a way that was easy for me to understand and broke down the process with the steps i needed to take.
I was anxious for an answer to my problem and i felt if i could just speak with an attorney for a few minutes maybe it could ease my anxiety
I was told it would be $5, refundable, but not a $60 "club" fee. I waited a looooooong time, longer than the "few minutes" i was told. The attorney was very personable and was able to answer my questions.
i had to wait a lot longer than expected, at least 30 minutes.
Needed reinforcement of a rental contract.
My issue was not easy to fix but the consumer service gentleman was excellent, he tried many ways and gave me good advice.
Great place
It was great,
We did not solved yet, but I will manage.
I saw it was helpful.
Thank you
Dr Porter was fantastic. Really put me at ease with my baby boy Jerry getting 2-3 sips of plant water (had some plant fertilizer in it.)
First thing I saw come up in a panic.
Once initial response completed getting follow up questions and or inquires took too long.
Conscience and ease of app service
My online vet texted right away and completely reassured me my dogwill just be a bit stinky today but will be just fine! My anxiety was instantly went away. Highly recommend this app!
It was quick. Instant. Has great reviews.
Thought I had a valuable book. Turned out to be worth just 10.00. But now I know and I trust the Just Amswer experts
I have a subscription.
The lawyer was straight and honest he also took the time to listen Thankyou Joey
Was told it was very user friendly
Discovered a rash on my cat's belly. Sent picture to the Vet and received a diagnosis and plan of treatment.
Ability to chat on line with a professional.
Legal Eagle actually read what I sent him and provided a thoughtful, helpful response quickly. He was very kind and I appreciated his insight.
The first attorney did not read what I forwarded him, and did not address my specific concern. I appreciated the opportunity to have a second opinion.
I got the advice that I was looking for and the answer so I'm very happy with this service you did what u said
I saw it on Google and it was affordable for a answer to your question
I already make the payment but when I do half way. The web site suddenly everything gone and can't go back to continue to finish it... Then why I still paying the fees?
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Nowhere did i see anything about a reoccurring membership fee till AFTER i paid the $5… shady $#*!. Here for help and you $#*!s rip me off of $46
Needed help, got ripped off
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mark,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I had a concern that was giving me great stress. After paying $5, I was contacted by a lawyer who put my mind at ease and guided me to a path towards a solution.
Found on google
Super fast with connecting me to someone. Joey was awesome at answering my questions and provided guidance. Appreciate it!
Google searches gave vague answers
Both Tax Professionals I communicated with this morning were direct, concise, and kept it all simple and cogent
Couldn't figure out why the rear doors wouldn't open from the inside. George helped me out locating them to unlocking them.
Doing a google search
All my questions were answered satisfactorily. Because of the guidance I received, I was able to represent myself in court confidently. Thank you.
I wantef quick guidance without having to pay huge attorney fees.
James was very down to earth and went to the meet of the problem. He was able to help me out and point me in the right direction. Thank you!
It was very poor and I could not get to where I wanted to get in the website. Trying to find an appliance technician was a real pain to do.
Rob, My HVAC expert got back with me quickly, researched and gave me the answer. I needed for replacement piece, then patiently walked me through the process
Andre went above and beyond, not only did he explain what needed to be done, he also gave me three references
Just answer chose me
I called at an ungawdly early hour of 5:30 EST, so there was a bit of a wait. But the technician was patient, clear and concise. He cut down on the huge amount of trouble shooting I would have had to do to come to a conclusion. The fridge is working now.
JustAnswer got lucky as my search of "C2 Code on a Norcold Model 983 rendered your site.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Monica,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35