- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
He responded so fast, an was extremely understanding an gave me really good advice an put my mind at ease
I needed to know what an antique was worth and got immediate response and answer. Great job!
I googled it.
Was a good experience
Just wish we could talk to the tech or customer service person instead of the type
Wish it could have been a person live
XFINITY DID THE CHOOSING
I was told on the website I'd be charged $2 not $68! I want a refund for the additional $66 you ripped me off
Because I’m in severe pain and you took financial advantage of me
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
He (SuperRepairer23/Lawrence) gave me good advice. I followed his advice and it worked, it solved the problem. Friends kept telling me my voicemail box was full. So they couldn't leave a message. And my phone would ring 6 or 8 times or more, and by the time I would answer the phone would have hung up on them and they couldn't even leave a message. Now my email box is no longer full, after 4 rings of my phone my voicemail greeting comes on and the caller can leave a message. I hope that fix continues tomorrow. Thanks, again, Lawrence. Also, I'm older and not very high-tech. So he was patient, understanding, and kind. That was great!
It was recommended on the internet after I googled a question describing my problem.
Daniel Chaidez is very knowledgeable and explained my cam phasers issue in terms that even a dummy like me could understand. It was a pleasure speaking with him and he waited for me to catch up with him during his explanation so that he didn't lose me before he continued. I think i probably stepped on his conversation more times than not
I had researched the noise that my 2018 Ford F-150 was making and All the articles I found said similar things but the explanations were not for the inexperienced layman. I'm glad I called though I may not have if the cost had been displayed.
I did not like using CHAT I would have preferred talking on the phoner or have the expert take control of my computer
Despite Nahum was very helpful
I thought the experience could have been better if handled another way. Other than by chat
I was unable to download my 2022 return when I logged in to your website and asked how I would be able to get my return. I did not get an answer, cost me $74 and my return is rejected by CRA, incorrect figures put in which was the fault of Turbotax, not me. I didn't enter the figures, the wrong figures were copied from my T4. I now have to pay another $2900 and I paid Turbotax to do the
Return. Worthless. Particularly when there's no help now. I am a very displeased frustrated customer
That was the only alternative available to me. My Return was incorrectly prepared by Turbotax
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Helen,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
It was a cold morning and my gas heat wasn't coming on. Ryan stayed on the phone with me until it was fixed. He was kind, patient and knowledgeable. If I have any further questions or problems I will be requesting him.
I had to wait very long to get a technician and had to email them to escalate my request. It took over an hour,
Googled my issue and your company came up.
I was on a website to buy a puppy sounded a little too good to be true. I really wanted that puppy because my puppy just died. I got suspicious when the gentleman wanted to buy gift cards to pay him $300 upfront to the law expert, he checked it out for me and it was a scam, he saved me $300 but I really wanted that puppy brokenhearted
I mistakenly signed up for a free trial of something that was an error.
They helped me get a refund as I didn't know there was a charge for their services. I am 85 yrs. Old and was treated with respect and understanding.
Was looking. For help with a company I couldn’t contact to cancel.
The vet was fast and very knowledgeable in answering my concerns when my geriatric dog decided to eat fertilizer.
It was what showed up in my google search.
I even had an Occasion to talk to a customer service@ works.com and they couldn't find it so thank you
It was an accident that worked out
We were on a quest to find the transmission fluid dipstick to check fluid level because of possible transmission malfunction
I have used JustAnswer before with good results
The online vet was very informative and helpful. He told me things to look for as symptoms and gave me several references to treat my puppy.
I was directed there by a veterinarian assistant.
My consultation was very informative,
It gave me a different perspective on the challenges that I may face auditing a contract voting system, the lawyer said it could be very daunting work and very expensive and I may not want to jump down that rabbit hole.
Customer Service was Discrete to the point, Quick answers
I was referred by a friend to use this Company for quick legal advice.
I have a subscription to just answer and I use it quite often
I'm at the technology age where I use Alexa and ask it questions for anything I'm curious about but when I need a professional answer from a professional I use just answer
I'm confident in the answers based on your wide variety of professionals that are represented on this side
I've used just answer extensively and have a subscription. When I need a concise professional answer just answer.com gives me the confidence that the information I've gotten is given to me by a professional not by the highest rating on a Google search
It's fast and efficient and gives me a little bit better idea than searching Google or Alexa
He was so great and listen to every detail I said and answered all my questions
First one that showed up on Google
Being able to talk to Dr. Denise at the moment we needed to was not only priceless, it was also convenient. She immediately set me at ease with her knowledge and beside manner. Can't express how grateful I am for this service.
Our puppy was acting strangely and we didn't know what to do. We didn't want to cause more stress/trauma by bringing her to an emergency vet clinic where we could have been waiting for hours to just talk to a doctor and could be surrounded by other scared pets.
I am glad Dr. Denise was able to help and put your mind at ease!
Loretta was very pleasant and knowledgeable. After sending a few pictures she was able to give me simple solutions to clear up the problem.
All vets were closed on this day
RANDY M
He outstanding, respond quickly. His information was valuable and hopefully will able me to find the answer I seek.
Your ratings were impressive.
New washing machine not working properly. Several things were tried with instructions from your tech. Didn't resolve issue but my session was a great experience.
Knowledgeable peeps!
The expert listened fantastically and gave excellent responses.
Fraudulent purchaser for sale a item. Persistent emails and communication.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Kelsey,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35