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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Guillermo was great! He was able to give me useful advice in a timely fashion, he was very patient, and knowledgeable. I highly recommend working with him and I'll definitely go to him if I need more legal advice.
Seemed convenient and affordable
Please cancel, I know almost nothing regarding computers, except gaming, email and finding receipes and facebook.
Very pleasant!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I usually receive very prompt and smart answers. I used the site for medical veterinary and legal questions. I feel very comfortable that if I am ever not satisfied they will always make it right. As subscriptions go it is a little expensive but to me worth every penny and more.
İt's the only place I know for these services.
I am a Georgia court registered Mediator and Arbitrator and am familiar with manifold attorneys and justices in mine and adjacent counties. However, it was my surmise an attorney in New York County would be more likely to get their attention and have impetus with the BBB. Am I accurate of not?
alacrity
I had been unable to find a solution to my problem -- the inability to click on a working link. Nick was very patient and led me through several steps to correct the problem -- which turned out to be simple.
Give Nick a raise.
Desperation because online forums were of no use.
I was not told upfront what the charge was going to be. If I had known l wouldn't have gone throw with the charges
I didn’t Whirlpool directed me to your website
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The vet got right to the topic and gave us information to help coast our dog through the weekend until we can get to our vet in the morning.
Easy to use
He helped me determine the battery issue. Figured out it was the starter
I have been trying to reach someone to guide me to the right person to contact, she answered all my questions that I was looking for ver fast
Very professional experience
I was searching online places to reach and call
Luke is wonderful. It only took a few minutes total for him to get information & have get an answer for me. I highly recommend using.
Worked with before.
I wanted to know exactly what my legal responsibilities were regarding pepper spray use: what situations are deemed legally "acceptable" by law enforcement in California. I received a quick response in minutes!
Just Answer helps me understand any legal situation that may arise at any time: I like to stay ahead of the curve with legalities to avoid any legal problems.
My dog was exhibiting all the signs of being in pain, but eating and using the bathroom normally. I was seriously considering taking him to emergency vet on weekend after hours.
But after getting to talk to an actual vet, I followed his recommendations and the next morning he was back to normal. So glad I decided to get advice before potentially coming out of pocket thousand(s) $$
Which I would have if it was necessary.
Because it told me I could speak w an actual vet
I spoke with Dr. K. Anderson, and she was very knowledgeable and helpful. In addition to recommendations regarding the core problem that I called about (pet blindness), she even gave me recommendations for different foods that can be helpful for aging dogs (14 1/2yrs old). I am very satisfied with the help that I received.
I found it during a search for help with our pet.
I use the service for multiple different things for points on my license to fixing the transmission on my hummer and making an app of an idea that I have and they all came through with awesome answers and help me in my venture to becoming a billionaire
During unpacking long boxed treasures I am getting advice rapidly rather than taking hours to do the research myself.
I saw the ad online and joined. Since then I have used 2 topics of experts so far.
It was a fat response via text between Dustin and me. He provided the detailed information I needed to move forward with getting my Jeep fixed.
I Googled search information with questions and Just Ask came up for mechanic assistance.
I'm dog sitting and it's the weekend. This relieved my concerns so I didn't have to make an emergency vet visit.
I needed advice and it was early on a weekend day. My daughter and family, owners of Izzy are on vacation. I can’t reach them right now.
I only wanted info on the warranty and got induced to go to Just Answer. That was not what I wanted. I canceled immediately but am sure I will still get charged.
I didn't know that I did.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was in the need to getting advice to handle a situation, the person who help me gave me great information
JustAnswer immediately responded to me fast
Was a good listener and made suggestions as to what he thought would be trustworthy and reasonably priced.
When I googled my question the ad popped up so I decided to try it!
I had the best experience qith Joey. He was compassionate, helpful, and communicated in a way that was clear for my to understand and process.
Figured, why not!
Was such a blessing! Couldn't tell if these prints were of any value. Jennifer, the art appraiser was able to determine they were just decorative
I googled a way to check art value
The vet I was assigned to - Dr. Seth Bynum - felt truly knowledgeable, compassionate, attentive and helpful. He really listened and took unrushed time allowing me to express and address my concerns. I am very pleased!
I was unsatisfied with the protocol I was receiving from the local vet I had taken my dog to. I didn't trust their motives for all the expensive treatments they were prescribing because they all felt generic and ultimately ineffective in diagnosing the underlying issue. As I was scrolling Google, I came upon JustAnswer and thought that having an interim conversation with a vet with no personal agenda (nothing to gain) before considering seeing another local vet made sense to give me some perspective. I'm so glad I did!
It was awesome easy to use and very fast response time and he answered all my questions and gave me sound advice
Read reviews and they all were good that’s why I chose justAnswer
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Gail,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35