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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was needing to draft legal documents and was not clear what the proper pleading was nor the correct wording. My helper patiently listened to my draft and explained why or why not the individual requests would be appropriate for what I was needing. It was a huge relief and I felt confident when I went into the clerks office to file the pleading. My helper explained what avenue I could pursue next and although showed my sympathy for my situation I felt the information was non biased. What I was provided was exactly what I needed to be able to understand my rights and to be able to understand what it was I needed to do for my situation to try and resolve it without additional expensive legal fees. I'm very grateful as I felt I got the right helper at the right time.
I have paid out money for legal consultations and have gotten nothing but a retainer amount tossed at me with no do-it-yourself advice. I’m in a position where I cannot not pay legal fees at this time but I am capable and willing to do things on my own if I can get the guidance to move forward. JustAnswer gave me just that for less than the cost of my scheduled consultation.
She broke everything down to me and easy to understand. Highly recommended! Thank you so much
Ted was a very helpful and knowledgeable man and solved the problem I was trying to figure out very quickly! Thanks Ted!
First thing that came up on my search
I received I was happy and when I tried to make work it didn't respond only it was hot and never roll at all.
Nothing that got all the information on my card my email my phone number and no respond at all
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Moidel provided great assistance… her advise was prompt and direct with clear information on next steps to take.
I did not talk to anyone because my computer froze, and I do not want this service. Please cancel this service and refund my $56.
I didn't chose this, I was trying to make an appt. With xfinity and it kept sending me to this service.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Bebee,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
The individual was very knowledgeable and patient with me. The issue was how to use the Spin only cycle and we had the issue resolved very quickly.
I did not choose anything I just called with the question on how to use the Spin only cycle.
I am suffering from a personal infection that was caused by someone spiking my drink and other personal items with parasites. This place actually gave me information that is helping to relieve my pain.
Google search
Franklyn was more than patient and gave amazing advice. Even days later he answered quickly and followed up. Great experience!
Suggested by google
Technician (Jonathan) was very knowledgeable and helpful. He seemed really interested in helping me out and went the extra mile.
Google search
The service that I received was very good and all techs. That I was communicating with were very friendly and knowledgeable.
Friendly and knowledgeable.
It's where I was directed when I attempted to access Bell tech. Support.
I was just Googling Ford Escape issues and came upon JustAnswer. I quickly read this website and my intuition said 'Take a risk for $5 and try them out.' After two dealerships, 6 days at one dealership, 8 days at another dealership, and two tows, major frustrations because no answers, my vehicle is now at a non-Ford mechanic, and me ready to borrow a friend's vehicle, I speak to Jeff the mechanic, an expert with Fords, and take notes of all the things to check for a parasitic draw after answering his questions of things that could go awry. Jeff WAS RIGHT! My mechanic called immediately afterward to say the new battery was bad. Thank you Jeff, thank you JustAnswer.
I was just looking through the internet for help and Googling Ford Escape issues and came upon JustAnswer. I quickly read this website and my intuition said 'Take a risk for $5 and try them out.' I'm glad I did.
The tech, Justin, was prompt in responding, thorough in his explanation and walked me through what to do and what to expect. The video link he sent gave me confidence to do the needed service myself.
Mary in Kalamazoo, MI
An internet search for an answer to my problem yielded JustAsk as a provider of service support and stated the nominal fee would be refunded if issue couldn’t be resolved via this website.
I was informed the fee was $5.00 then I was charged an additional $35.00. The site chat was misleading. I'm was very disappointed to find out It costed $40.00. I got the same information from the internet. I will not use this service again…
I was open to exploring the service but will not use it agin
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Roylinda,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
If you are having a problem in a website Just Answer has help with many businesses.
Check it out.
I have a membership and wanted to use it
My 2.5 year old 14 lb daushund yorkie mix was suddenly acting like she was in severe pain but had no obvious injuries. The vet was very reassuring and helped rule out an urgent need for attention. Week end and nearest help an hour away. Still trying to pin point whether it's allergies or maybe ear infection but she's been doing much better
No immediate availability of vet care. New breed for me so still trying to learn small dog behaviors! Never had a high maintenance pup like her!
We were in a crisis and the lady was professional compassionate and very helpful. I have never been so thankful in my life that she was there for me
Immediate help
And refuse to refund because the membership charge is buried deep in the Terms and Conditions. Misleading and a horrible business model. Should be stopped.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Howard was very energetic, and thoroughly addressed my concerns. I now have a clear roadmap in my particular situation.
Could not find a lucid answer anywhere else.
I'm not trying to stereotype, but I'm pretty sure that the lawyer I talked to was gen Z, and his attitude towards me was the typical, "OK, Boomer" bee ess I get just about every day. He basically turned my problem around and told me it was my fault. I will not be recommending this service to anyone. Zero help.
I'm asking myself that very question!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I got midway through my tow hitch install and thought I was buggered. But lo and behold I got a hold of a CarGuru named TheCarMan and now I'm towing everything I can find in my Camry.
Because there ain't nothing betta
The $46 seemed hidden to me - what's the point of advertising $1 when it's actually $47 upfront? I don't like that. However, I did appreciate the fast connection to a provider (though I couldn't tell if it was a robot or not) with quick answers about my painful, red eye.
It was one of the first things that popped up on google and promised quick answers.
You say just R15 which was fine. We are pensioners. Next thing R15 plus R599 go through so we had to block you immediately and our Netflix not working. This will go further!
Weeks later our R599 was cancelled
I already did.
Because we Googled Netflix which is not working and your name was there for help. Not stealing our money. We are old. You should be ashamed of yourselves.
Hello Sylvia,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
One quick CHAT, got me a quick reply and one quick call (it could have been text) got me to a specially selected Atty. The Atty gave me a quick call and gave me the information and the forms required. Botton line? Everything was quick and easy! Don't hesitate to call!
JustAnswer is Gooood!
I didn't know who to call. They looked legit and made it easy for me.
Soo, I made the call.
It was wonderful and a doctor was able to answer all my questions. I had no issue
I went on one and I thought this so I chose it and guess at first I was having a little problems, but now i'm happy and very satisfie
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Mona,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35