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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn’t need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I’m so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
Tech guided me through steps to resolve problem. All done over the phone
Used before
I was told by the consultant they would look up needed information to address why credit score dropping 15 points. Their emailed informed me they would call. I waited by the phone over two hours and was charged $55.00.
Their inform was professional looking
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had been sent wiring diagrams before and still left dazed and confused. This goes above and beyond. Extremely helpful in saving me a costly trip to the dealer.
I repair my own vehicles and having an expert at hand is GOLDEN! Like having a best friend who's a mechanic. Good job in fulfilling a market with so much need.
I sent out a message at 6:15 in the evening, did not hear back for 12 hours.
Once I did hear back, the vet was very helpful
Google suggested
I wanted something to replace passwords. I mistakenly thought passkeys could take their place but they are not meant to.
They have been very helpful when I need them. Also get a little education on tech issues.
Wonderful experience for me to get help that quickly. Enjoyed the experience.
Recommended by the online chat.
Needed help with harassment and they were so understanding of my situation and even sent me documents to file.
Quick response
It was a great relief to be able to speak to a vet while on vacation.
We felt that the advice we were given by Dr Jen was great.
The vet I spoke to asked the right questions and gave clear and detailed information. Helped allay my concerns
The doctor was able to answer my questions and concerns in a timely manner and was very informative about the concerns I had.
I needed help as soon as possible without having to wait.
He answered my questions and put me more at ease with dealing with a toxic family member while fulfilling my mother's will.
Needed an answer asap
He was professional & friendly. He gave me good, general advice.
Connected by verizon.
I wasn't satisfied with the first answer then I requested for another expert lawyer, and lawyer Blake was very detailed and very helpful! Thank you!
For fast and affordable help.
The advice that the trainer gave, made me feel much better and I am not being a bad dog mom.
I had good experience the first that I keep coming back.
I called up.almost in a frantic mode and the receptionist listened closely and then the vet was just as terrific..
I needed help.like right now and they were there
At first i thought i only paid $5. But you guys took $30 from my bank account.
Not again, and i want refund my $30
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I noticed my cat's toe was sticking at a unnatural angle late last evening. I had just moved to a new city out of province so my regular vet was not an option. She was not in distress but was uncomfortable putting weight on her foot (she's a tripod so she already has a bit of a tough time getting around). I contacted someone on the website and provided some basic information and within 10 minutes a vet called me and answered all my questions! He gave sound advice and eased my anxiety. Suggested different treatment options and reassured me that I didn't need to rush her to an emergency vet that night. 10/10 would recommend!
I found it online in a panic when I though my cat broke her toe`11
Dr. McIntyre was deeply caring and responsive with my furbaby's issue. He not only remained professional but continually kept in touch to ensure Chopper was getting better. I'd recommend this particular vet for all your needs.
I have a ranch to run so I don't have a lot of time to run into town during normal business hours. I also care for my elderly father and stepmother. Time is of real value to me as it is just me tending to every day needs.
I will continue tomorrow. Thank you very much. Thru someone on email. I'm just so exhausted. My partner just got out from a heart surgery a week ago.
Someone referred me w an email address. Good night but this was excellent, I wish I had a monitor instead of pecking away. Then u lose the entire communication line good night. U still hv 5 stars excellent communication 🙏
Vet was extreamly friendly and asked a lot of questions about my dog to get a better idea and eased our mind about it not being serious
Vet was closed
Thank you so much! Was very helpful and gave me a peace of mind that my dog is going to be better. Really appreciate it!
Quick and informative help
Blower motor quit working on my 1996 Ram 1500 and it wasn't the usual suspects ( blower motor, resistor, dash control panel or even the fuse. It was a voltage drop in the factory power wire from fuse box to blower motor. The expert help steered me in the right direction and problem solved. Answered all my questions even though I text at slow rate. Better and cheaper than a dealer shop and you do the work.
Internet search of my particular problem showed results from using Just answer.
I am glad the JustAnswer Expert answered all your questions!
Very positive experience with the response and quick answers.
It's a Sunday and not wanting to spend extra money.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28