JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The doctor explained what would happen if my dog ingested too much garlic and that it was unlikely that he had ingested too much and just watch that he didn't have any reactions and that he would follow up the next day. After a couple days there was no reaction and my dog is fine.
It was the weekend and my vet was not available.
Researches my question and verified what I was told by others.
Ask a question and this came up well worth it
I had a computer issue and the tech expert fixed it for me in no time. So very happy!
Just Answer has helped me with many topics and problems. People have been knowledgeable.
Just happened to be searching for answers and came across it online.
First time i had a great experience would recommend to anyone it's worth the money
It pop up on goggle
There's awesome online doctor gave me immediate help for an unexpected allergic reaction. I highly recommend this prompt and excellent professional service that is available through just answer.com and I truly appreciate the kind and caring Doctor Who was able to help me out in just a very few minutes.
Found it on-line. HIGHLY RECOMMEND!
Answered immediately with all considered arguments involving pursuing litigation
Needed legal answer on a specific item enabling me to make further progress in litigation
I was given a quote of $26!
Then they charged me $55!
For what?
Because you can’t find technical help anywhere else
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was looking to find the value of 8 stained glass values. Katie was phenomenal in researching all 8 and gave me true values of each stained glass panel. My ONLY disappointment was not being notified of the addition expense for the additional stained glass panels. I'm planning to use them again - and I told some of my friends about your appraisal service!
Scrolling through the internet
It was quick and seems knowledgeable the advice given and gave me tips of maybe what to do.
Just feeling totally bummed out and wanted to see if I could get a better answer.
I had a problem with my dishwasher, not drying turned out. It was just that it was out of rinse aid
Internet search Cool
Brad B did an excellent job coaching me through getting my thankless waterheater functioning properly. He was very patient with me and took me through the repair procedure
Prior to the call, a local plumber was unsuccessful - twice.
A bit of a wait time to get to the expert, but with the wait
Needed an alternative to a local plumber
Your fees are way too high. I get less than US$1000 every month. I cannot afford these kind of fees. All I want is a copy of my Social Security income. You can send it electronically shouldn't be any fee for that at first it was 50 pesos then it went up to 3000 pesos. What's going on
Do you want $3000 pesos for a copy of my Social Security income? That’s ridiculous.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
My experiment with Just answer was great. I talked to plenty of people help me out with my problem.
I started out calling Crisis Hotline for help and I sent to Social Worker and then they told me just answer I got a hold of Just answer they sent me to a online lawyer service and kept in touch with me until my problem was resolved
I got the answer I needed. I felt it was reliable because it came from another vet; my cat has kidney disease and I needed to know if some foods were ok to give him. Thank you for being there when I needed an answer.
It came up unannounced.
I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.
My expert helped me figure out any questions I had.
I had an issue arise on a Friday, After talking to the three lawyers in my family over the weekend, they all suggested I need IP advice. Where could I get an IP attorney on Sunday for a Monday morning meeting, not to mention the cost. In desperation, I went online, and selected this service. Again, a 5 star rating, and I will continue to use it for sure.
Dr Nikko was very informative and nice. He answered my questions. He was way more helpful than the veterinarian I took her to where I live.
It was cheaper than going to the vet. I can't afford 100. Dollars just to ask a question.
Dr Scott gave me excellent advice for my nerves. Calmed my nerves as a pet parent. Followed up on my dog. Answered every question I had.
Trying not to have to run out and find a vet clinic at 11 pm
Sarah helped me with my question, gave me information, and best of all she eased my mind. I cannot thank her enough.
I needed answers and thankfully they were there for me
It is very misleading. I asked questions before entering in credit card details as they hooked me in for a $2 fee to sign up fee then send me an email detailing that there is an additional $86 fee. They will not refund you and their service agents when you chat with them fob you off and abruptly shut down the conversation. When the experts respond to you, they get you to send photos then ask you for more money with the option for a phone call. You cannot answer with a No, so you have to close down the conversation. Such a rort.
All agents started out being nice and that they were there to assist with my issue and then could not provide me with proof that the screen that I signed up on listed the extra fee. I could not go back to retrieve it as it would ask me for credit card details again, which I was not prepared to hand over again.
I was hooked in with the $2.00 fee and that you would get a quick response.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Michelle,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Using remote control of my computer, the tech was able to solve the printer/computer connectivity problem.
A challenging subject (Legal Order Debit) in PA. Consider it a levy on a bank account and frozen funds until debt is paid off. Excellent discussion and learning experience. Alex S was to the point and explained the situation as what my options may be. I am trying to go local with additional legal points of view.
Seemed to fit my situation
Response times were great. The two people I talked to made sure they understood the nature of my issue. The advice I got was clear and to the point.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28