• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user leeb1197
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

You answered my question in less than a minute.Thank you very much.

Reason I chose this business:

Past experience

Thumbnail of user marcelpkroger
1 review
0 helpful votes
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April 7th, 2024

I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!

Thumbnail of user molliec57
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I have had this group twice now and will request her with any further questions. She is extremely thorough, very clear and answers all parts of the question presented. She is compassionate and advocates for the patient to follow up with doctor and get appropriate medical care and stay on top of any issues. I felt she was advocating for me ~highly recommend!

Reason I chose this business:

Needed help

Service
Thumbnail of user melliem4
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I needed some consultation about a contentious divorce with my child, where my ex will not sign the joinder unless his name is on the birth certificate. My experience was wonderful and straightforward - lots of helpful information. I would use again.

Reason I chose this business:

Convenience

Thumbnail of user toddb1072
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I had an issue with a refrigerator and a freezer both of which Matthew was able to help me with including service manuals and trouble shooting guides. I highly recommend him for you appliance repair needs.

Reason I chose this business:

A good source of information

Thumbnail of user angiei53
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Thank you! I received amazing feedback and help. She was so helpful and kind! So incredibly knowledgeable!

Reason I chose this business:

So easy to use.

Thumbnail of user la284
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Sebastian gave me excellent customer service. He was very thorough. Did extra research and I appreciate him. I didn't get the answer I wanted because my item was defective. But at least I had a good technician that knew what they were talking about and was able to give me a clear and concise answer

Reason I chose this business:

It just popped up. Didn’t really have a choice

Service
Thumbnail of user asterw3
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

The expert i asked to speak with is an excellent vet. I had to wait awhile to connect with him but i got assistance from customer service several times. It was worth the wait, since i did ask specifically for him. I was so happy to find a message from him. I wish my local vets were as knowledgeable as he. I have learned alot from my interactions with him online. I learned something new, even this time. I am very grateful that i was put in touch with him, even though it took awhile to connect. I appreciate all the assistance i received from customer service.

i must have called customer service 3 or 4 times, while waiting to speak to the vet. they were very helpful.

Reason I chose this business:

I have no answer to that question

Service
Thumbnail of user paulp2661
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

The advisor Mikal didn't seem to be properly reading my questions and comments. I am very good at writing English. He has not answered the main question I asked. One comment he made was that my engine (Toyota 3.4L 5zv) is an interference engine. All published data on this engine indicates it's a non interference engine. This advisor should not be allowed to give technical auto advice.
I regret this subscription and will seek to cancel it.

Simply asked if I wanted another "expert"

Reason I chose this business:

That's a good question. I thought it was a specific site for Toyota technical advice.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user ryang1185
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Brian went above and beyond to provide a thorough and in depth response to my question. This is actually my first time using Just Answer and I will definitely use the service again. I'm very impressed and cannot thank them enough for their help.

Reason I chose this business:

It popped up on Google!

Thumbnail of user glendaj113
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I use TurboTax for my taxes. I waa not sure why I was not getting a refund or a credit in my tax where there is a reciprocal agreement. I have called Turno tax and twice they gave me the wrong info. I decided to spend the money on a phone call with JustAnswer, and immediate I got assistance and able to resolve the matter. The person they assigned me was very knowledgeable.

Reason I chose this business:

I have use them in the past, and I have always been satisfied

Thumbnail of user darlyneg2
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

This route was so much better than calling a Poison Control center. I greatly appreciated the response time considering it could have been a matter of Life and Death. It's nice to know I have such.a well educated doctor helping me. It meant the world to me!

Customer service was quite knowledgeable..helpful. but still would have preferred talking rather than writing! Very polite, helpful, considerate, and helpful!

Reason I chose this business:

A place to go when the rest of the World is in bed and you have an emergency for your medical support animal that just ate chocolate!

Service
Thumbnail of user sorourm
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Frank answered fast and his answer was a relief for my me and my family

Reason I chose this business:

I found it online

Thumbnail of user steffanym54
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Vet was very informative, asked many questions, which I was glad to answer. He gave me very good things to do to help her eat better & hopefully gain a little weight. The experience was much better than I had imagined!

Reason I chose this business:

I wasn't able to get my cat into our vet, so I thought I'd try "Just Answer" very glad I did!

Thumbnail of user brucef664
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I was Replacing the control panel and face plate on a GE Oven/range, I found the service to be was very informative and the instructions were clear, concise and accurate. All questions and concerns were answered quickly and the project was completed without issue.

Reason I chose this business:

Came up as a result of an internet search on how to complete my project

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Awesome to hear! Let us know if you have more questions in the future.

Thumbnail of user richardk2939
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Dr was prompt on calling me after initial request. I was given very good advice as to how to move forward.

Reason I chose this business:

I was searching online to describe my situation and saw that I could actually speak directly to a dermatologist.

Thumbnail of user pamf496
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

My Yorkie was panting abnormally. After speaking with the vet, I was put at ease after learning what she told me.

Reason I chose this business:

It was nighttime on the weekend and I was seeking advice.

Thumbnail of user shaneh887
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Pleasure to deal with Eric. We walk through the entire diagnosis of the issue.

Thumbnail of user teodorj
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Great service. Very knowledgeable. Shawn is great tech. He gave me the right suggestions

Reason I chose this business:

Just tried for the first time

Thumbnail of user miltona73
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I would like to truly thank Just Answer because they're so prompt with their response and answers.
Been very helpful to me. Thank you.

Reason I chose this business:

Because I needed help right away
And they were there.

Thumbnail of user jenniferm6105
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

The vet I worked with asked a lot of relevant questions and helped me understand what was going on and what to try next.

Reason I chose this business:

My vet wasn't responding to my questions

Thumbnail of user lisal3841
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Your front page said $2.00 why was I charged $68. Why did this happen. I need a refund

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Lisa,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Thumbnail of user aidenojieo
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I'm glad to have had the services of JustAnswer. She asked pertinent and relevant questions which enabled me gained knowledge
of the modus Operandi of the organization

Reason I chose this business:

I discovered the organisation serendipitously when I was searching for lawyers to help me. I asked around about JustAnswer and got a raving review about their abilities to handle my problems

Thumbnail of user joel1774
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Vet answered my question very thoroughly and gave me additional pointers

Thumbnail of user guylained7
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Very disappointed by your way of acting, you ask me for my credit card number to locate my order, but it is to charge me $56. Got customer support which, for me is not honest. When you charge me, you do not mention the amount neither the reason. So, I was happy talking to Mr. Satish, but very unhappy for the hidden fees. It is the last time I order from your company, through Facebook, mentioning that Laura Stores are closing which is NOT true at all.

I really liked the answer from Mr. Satish, even though he is not easy to understand, but paying to know the delivery date of my parcel is not honest👿last time I deal with you👿

Reason I chose this business:

I do not know your company, so, I follow the open windows🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Guylaine,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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