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JustAnswer has a rating of 4.2 stars from 7,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Tech explained problem and provided solution to my power washer leak.
I wanted to give it a try.
Justin was very helpful in diagnosing my problem. Not only once but twice. Very knowledgeable about what I was talking about and dealing with
They only way to actually talk to someone
Justin called me real quick. Walked me through what I thought the problem was. And agreed and also gave me great advice. His knowledge of a cummins isx engine was excellent. Thank you justin
The tech rep provided an assortment of suggestions to assist me with my issue.
Post office referral
Money well spent! Great advice from a real attorney who was able to quote law.
Found on internet
Friendly but still very professional.
I'll definitely recommend
Just to try it.
I got fast service was directly connected to a person... thank you
it was easy and very helpful they walked me through till I was connected with a tec and the tec knew what I needed done
⁵*********************555 *******555*******555*******555550 fist site I saw google
The expert who helped me was so patient and positive! He helped me go through multiple steps through multiple sites to get our problem fixed. I was very frustrated when I contacted him and his manner and good attitude helped me be patient through the process and he solved the problem!
I needed help and I wanted to talk to a human
My expert is amazing. I love to talk with him. I got clear answers and I believe my case is worth to pursue. Companies and people some times believe that they will never be accountable for mistreating people.
I googled a free lawyer and it was the top result. I already had tried your platform before and I trust you still
My dog ate an almond I dropped on the floor, I was worried about an obstruction since she's a small dog. The attending vet assured me that since it was only one almond and my dog did chew it, it wouldn't be a problem. Gave me some signs to look for just in case!
I’ve used “just Answers” for my car advice and legal advice!
Great site!
Communicated by text which was very easy. Questions were answered quickly. Even gave me the part numbers needed for repairs
Needed help troubleshooting a beverage cooler no longer cooling. It was a quick and easy way to do it
David was great! He was able to explain exactly what I was up against in layman's terms!
Maria-Nina got right to the root of my problem. I was being billed by Microsoft Store in Missisauga and I could not recall why I was being billed. She found out right away! Thank you Maria-Nina! Excellent service!
Excellent!
It was the first one listed on Help.microsoft.com
I have used "JustAnswer" several times for legal and veterinary problems. The professionals I have worked with are knowledgeable and nice.
I had a problem with a horse. Received wonderful service.
I was actually able to get someone on the phone for assistance. The person was extremely helpful and helped me to resolve the problem.
I found the guidance on the Microsoft account recovery page
Used Just Answer for the first time and it was a good experience. The lawyer got on the chat quickly and answered my questions to my satisfaction, which steps to take as well. So far so good with this service!
Online recommendations
Have a landlord/tenant issue and she was able to answer my questions quickly and professionally
Best option
He asked questions to help diagnose my problem, which told me he was knowledgeable. He was kind and professional at the same time, making me feel like I was talking to a real professional. I wish every experience with a mechanic were like the one I had with Chris. He was candid in his answers and offered good suggestions.
I didn't know where I could go for help. I knew I had a problem, but nobody in my small town was willing to help me, even the Kubota dealer. I didn't know who I could go to for help. Then I ran across JustAnswer. I'm glad I did. It was the only place I could go to get help.
Brandon Maie was very friendly and knowledgeable.
I was surprised how quick I got answers to my questions.
Found it online.
Just Answer is a group of filthy scammers. AI Bot will deceive you by saying one thing. Then they take your money without you knowing. Stay away from this site.
Tip for consumers:
I am trying to give a review on "Just Answer"
Do you even know anything about this site?
Products used:
What the hell is this?
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had an employment document that needed to reviewed, and Chris was very thorough and helpful! I got the answers I needed.
I needed a speedy consultation at a reasonable price.
I was surprised how fast someone got back to me. I feel bad to the lawyer reading my case because I am very emotional about the situation that happened and I wrote a very long question.this lawyer took the time to read everything even though I got off topic and saw through the irrelevant stuff and was able to understand exactly what I was asking. And helped me thank you
The expert is just that an expert. He was professional in his responses and sought to assist me in a way that was very comprehensive. He made sure to asked me specific questions and clearly stated what next steps are. I appreciate him very much and look forward a positive resolution.
Just Answer allows me to ask my questions on the fly. I don't have to make an appointment and their experts are honest and direct.
I am very pleased with the swift, informative, knowledgeable and caring response I received today. The doctor helped and relieved my concerns. My go to moving forward on all medical matters of concern. Thanks a bunch.
They were able to address my concerns quickly and it was so easy. Thank you
The lawyer was patient with my slow response, and I was unable to continue due many messages during that time. I preferred to communicate via phone call. But the phone call answer cost more money.
I was referred by a veteran representative to use the services.
She was very caring and listened! With all I have been through she was personable and real which I truly appreciate!
My therapist told me about the service
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28