JustAnswer has a rating of 4.2 stars from 7,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was helped through a tough issue I'm going through - 2 thumbs up dude!
I wanted to get answers ASAP which JustAnswers accomplished for me - gracias!
The tec that helped me, guided me through every step, so kind and helpful
Printer would not work properly. Now after I contacted Answer it now works perfectly.
Used Answer before with success.
No new experience, just a reminder!
I had a good experience the first time I around!
He goes straight to the source!!
I had a good service before!
The more information you can give the mechanic the better he can answer your problem correctly
It seems to be the best and most informative forums that I could find
Tara was quick to respond with the information I needed. Sold the item the next day. Great experience!
Just looking for help
My major TV finally bit the dust after `14 years. I had a Roku device on it to make it smart.
I needed help installing it on another secondary TV in our bedroom. This should have been easy but it turned into a real problem.
The Just Answer representative told me to do the correct procedure. It took quite a bit of time because I am an 80 year old guy who is not very savvy with all of the outlets on the TV. With patients he walked me through the process but left me without it working.
Because of his approach, I tested all of the Roku equipment only to find that it was not working properly. I substituted newer parts and it now works like a champ.
I tried to get a repair from Sansung but "Just Answer" came up on the internet. It cost me $55 but it turned out to be worth its weight in gold. I was up and running within 2 hours.
When I first went on your site, I had to pay $5.00 with no explanation why. I was chatting with Antoni and it did not sound as if he could help me, I think he was reading from the manual. Not that it matters because we got cut off after 30 minutes. This is a terrible site and I will let everyone know.
Looking for a solution
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My problem is a little complicated, but the responding technician gave me a plan to resolve the issue.
When I initially googled my problem, JustAnswer popped up high on the results list. It seemed like just what I was looking for.
The attorney is very professional and knowledgeable. Appreciate Mr. David's great advice
Could answer any questions
Responses in business hours were prompt and information clearly outlined
Needed an answer to a specific question promptly
Elmer was thorough, patient and understanding so we were able to solve the problem.
It was what came up on the screen. I am happy.
The return call was too long a wait for me that particular day. I am glad to have gotten a response with an option to continue my question. Meanwhile I did contact my vet service who will see the rooster. So I am relieved. Thank you for offering this service.
Had potential help with rooster questions.
Called in to ask a question. Received a call from a qualified attorney. He had excellent knowledge and was able to answer my question. I was very satisfied and will use this service again.
Once I was able to talk to a vet about my cat, I had information that made sense and a real conversation so that I could fully express my concerns about our cat. My cat still needs follow up care, but the vet here gave us real advice we could act upon right away.
Originally it was because I had a question that would not wait until my vet's office hours.
The expert took their time finding accurate information and gave me a price that was more than double what I was charging for an antique. They also gave helpful suggestions about how to sell it for that price.
I just happened into it and now I'm kind of addicted.
He did just what I needed and that was to sign on to my computer. He was able to move around in the computer like I couldn't.
I contacted them after I didn't get a complete results for a previous consultation and they told .e how to get a second opinion.
I wanted some immediate help and I didn't want to have to take it somewhere.
Someone is still capturing my e-mails from Netflix before they get to me. I guess it doesn't hurt because my first account has been deleted and I have opened a new one.
I thought they could take over my computer an d clean it up, but I guess that's not the way they work.
I felt reassured as soon as Dr Scott started asking questions regarding the situation. Molly could not seem to walk forward easily but was stepping backwards. I she laid down but standing back up seemed painful. After I gave him all the symptoms, he suggested Tylenol. I prepared that so she eat it and Molly got up and walked slowly to her regular bed and laid down. I felt like she may have possibly slept in a position or got up in a way that could have resulted in pain as he suggested. She's taken the Tylenol now and we will see how things go from here. I'm much relieved that she at least walked and his thoughts on her issue made me feel much better about her. Thank you, Dr. Scott!
Looking for answers online for reasons my dog was having issues and found it by accident.
Didn't know where to find a key for a treadmill I own. Just Answers helped me find what I needed.
Good website
Very helpful, great communication, responded honestly to all of my questions. Walked me through trouble shooting and helped determine possible locations of leaks and what needed to be replaced. Saved me from having oil pump, water pump and front gasket from being replaced that dealership was telling me to replace. Well worth investment of phone call.
Great customer service and quick response time
Found online
I was pleased with my conversation I had with the legal advisor. She was knowledgeable and empathetic… which you don't usually see. I'd go back if I had to and with confidence.
Had used before.
Got answer to my question. It was a scam. I did not touch the warning but looked up Microsoft in Google and called the number. I was connected to Just Answer. I need to cancel my membership or I will be charged $55. A month.
I use JustAnswer when I need an expert to chime on to help me with things that require in-depth analysis or knowledge. This can be anything from legal advice, which I mostly used it for, but also things like getting leads for a business, or operational questions for maximizing efficiency. I like the service and highly recommend it.
Because it's straight to the point and provides a human touch that I think goes a long way in helping me understand things at a faster pace.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28