- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Paul, was helpful and explaining that is was actually not a virus at all just an Add from the Facebook app.
You requested it.
First contact, on chat, knowledgeable, polite did her job well. Sent me directly to a CPA that I could continue my chat. Chat did not answer all my questions. The first lady I spoke with got back on chat and we discussed what was needed and she transferred me to another CPA that I continued chat with. The second CPA answered my questions and gave me details for the automated system and a number to call directly to the department I needed to speak with. The identity theft department personnel I spoke was knowledgeable and gave me all the information I needed to know to get my tax form completed.
It was an IRS option. I knew a phone call would be a horrendous wait to speak with someone and decided to try chat.
I have had some issues with my employment at connection for the last 20 years. I have been there and have been waiting for a promotion for a several years and they keep switching my manager. The lawyers here were great and answering my questions and responding to me as soon as they could!
To get advice from lawyers for a job situation
Needed help….thought I would try this.before calling a tow truck….wow, best decision. Fixed in minutes.
Phenomenal Customer Service that is clear, precise and friendly.
Was a fantastic experience called back right away and answered my question
Came up in my search engine
I researched and scoured the internet for two days trying to figure out my wiring problem. I tried to order a couple of manuals from an online vendor that attempted a fraudulent transaction on my credit card. Had to make a trip to the bank to get a new card and was at a loss on how to figure this out. I decided to try JustAnswer since it kept popping up in my searches where other people got assistance with similar problems. Within two hours of sending an e-mail explaining my problem, Mike sent me the exact information I needed.
When I typed in internet searches for the issue I was having, threads of people getting help with similar (wiring) issues would pop up. None of the requests the other people had were quite the same as mine so I thought I would give it a try. Definitely worth the money.
Had bad flu/cold Doc.was most helpful, cordial and interested in helping which she did.
Lies saying 5 dollars for first question then charge 35.00 on your card. Scam
No reply. Bad business
I made a mistake. Scam
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My mixer got stuck in the lock position and I couldn't release it. I called and described the problem and Just Answer called me back with the solution.
You tube suggested it.
I had severe pelvic cramps possibly being related to IUD shifting. Doctor told me I should take ibuprofen and if it didn't get better to see a doctor to make sure it iud hadn't been displaced. He was very knowledgeable and helpful!
I needed a quick answer to my problem since it was before hours that I could schedule and appointment for a visit with doctor.
I need advice on how to get my apartment owners to fix my almost inoperable patio door! I am currently handicapped and am having hip surgery in two weeks! I may have to use that door to enter after surgery.
I was looking for advice on Google!
John knew exactly what I was talking about when I described my problem and gave me the solution right away!
It came up first on Google
My problem was resolved. The representative was kind, patient, I understood everything he said. It was nice. Too bad, I didn't know JustAnswer was a separate company from HP. I thought he was an HP representative.
I was taken to your site without my knowledge. I thought I waas on line with HP printer folks.
The vey called right away and answered all my questions. Overall good, but ultimately for serious issues you have to physically go for a visit to vet office.
I couldn't get a hold of my vet and I was desperate to talk to someone.
My dog has had skin and ear issues since she was a puppy and Dr. Mike was very informative. My dog also has fleas and which has made her condition worsen, but he gave me good advice on how to manage it.
It was convenient
You all helped me out with two pieces of Chinese pottery
Thank you very much
Very friendly
Needed help
It's a great comfort to know this inexpensive service is available to pet owners after hours!
I was concerned about my pup,& told "just answer",about my worry. A veterinarian gave me good advice,& a home remedy I could use,& save for next time. He really allayed my fears.Thankyou,"Just Answer"! - Diane
Darren was great and super helpful. The wait time was a little frustrating in between answers.
Needed help fast.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brandie,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Dr Steven asked excellent questions and was very perceptive in his follow-up questions.
I gave Dr Steven the wrong rating But could not change it.
I asked the search engine
Great experience helping me solve my issues with my vehicle
Needed an expert
I had a question for just answer that I couldn't find the answer to for over 10 years. It stayed on my list of things to do. Today I decided to ask a lawyer that question and in less than 10 minutes I got the answer!
I love it!
I've had a subscription with them for about 2 years. It's so much better to have a live lawyer respond to you and help you than to google it. It has been invaluable to me.
Service was fast and to the point. Will use again. Their was no BS.
Had heard of service.
I waited for 4 weeks to hear back from my insurance company about an accident I had despite calling them multiple times. Within 2 days of talking to one of your lawyers, the problem was fixed. Thank you Debra, you're awesome
I called because I'm 57 and withdrawing from my traditional IRA this year. I am disabled but was turned down for SSDI. Wanted to know if there was a way to escape the 10% penalty. I was given clear steps to follow and I'm fairly confident I will be successful.
I have joined JustAnswer a few times for many different reasons, taxes, health questions, veterinary questions. I have been satisfied with the answers given. I will cancel before thirty days because I can't afford the fee on an ongoing basis.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28