• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user nathanc774
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I've used Pam Francis MSM on many occasions. The assistance that she has provided has been outstanding and nothing short of perfect.

Reason I chose this business:

JustAnswer came in handy due to my business schedule of work and being a family man. In some cases I'm unable to complete some course work or come close to the submission dates. The site has help me a lot to stay on track and not fall behind.

Thumbnail of user bjoernl3
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Fantastic information on immigration law, very helpful guidance

Thumbnail of user cindyw1227
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Thanks for your quick and honest reply! It was so easy. Makes me curious about other items I have!

Thumbnail of user cindya671
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Most helpful. Explained very well. Thanks so much. Suggestions were clearly understood.

Reason I chose this business:

Not sure where else to go

Thumbnail of user everette29
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Answered everything I asked him and was perfectly honest with me

Reason I chose this business:

Google search

Thumbnail of user jeffreyc1636
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I looked for 3 hours for a case on my issue and despite being a practicing attorney for 32 years, I could not find a case but the Judge found the perfect case within an hour of being assigned the task. He is excellent.

Reason I chose this business:

I googled for an answer to my issue and found JustAnswer.

Thumbnail of user juliah992
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

My nearly 84 year old mom is trying to get her taxes together and desperately needed help with some social security information. Michael was a great help to us, thank you!

Reason I chose this business:

I was googling information to help my mom, and Just answer was there. So helpful!

Thumbnail of user velssyg
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I talked to two different doctors. One over the app and another one over the phone. I suffer from ibs-c and it would take longer for my to get an appointment. Meanwhile I wait for an appointment with a doctor, I discuss my symptoms with both doctors and they did amazing. Thank you so much Dr.Phophilia!

Thumbnail of user annah1830
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Informative and highly helpful, well explained and direct answer to my question

Great

Reason I chose this business:

Recommended

Service
Thumbnail of user kathys2624
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Our kitten had been squinting in his left eye for about 1/2 day, there was also some discharge. Before calling the vet I just googled and was brought to JustAnswer. I asked my question and a vet was able to assist me. I had taken a picture and she was more concerned about the pupil being larger than the other eye. Since it was later in the evening I didn't have too many options. She told me what I could use to safely clean the eye, and an OTC drop that was safe for cats that would relieve any discomfort. We did what we were told to do and in 3 days it was all cleared up. I will definitely go with JustAnswer before I contact a vet for small things like this.

Reason I chose this business:

Google search of question.

Thumbnail of user janeth2231
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

We were trying to get the house vacuumed before Easter, and we couldn't find he owner's manual. We moved about a year ago, and some things have "disappeared". We connected with Dino via "chat", and magically the manual for our vacuum was available to download on our computer, and he answered some specific questions for us. We were lucky!

Reason I chose this business:

We went online to search for the owner's manual for our Hoover vacuum cleaner, and he popped up on the chat screen.

Thumbnail of user carolr2274
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I made the error and various cpa helpers answered me and helped me to find the way to correct it so that I could e-file on time! A special thanks to Kevin E. For his detailed help!

Reason I chose this business:

I needed help navigating the program.

Thumbnail of user iriss221
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

A vet asked appropriate assessment questions and gave me appropriate information.

Reason I chose this business:

Came up on Google.

Thumbnail of user patriciaw1017
4 reviews
0 helpful votes
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June 6th, 2024
Verified purchase

I registered a complaint and it was resolved quickly and satisfactorily.

No refund even tho I explained I had no idea I had become a member

Reason I chose this business:

It was on line and frankly I thought I was talking to Social Security

Service
Thumbnail of user pamelap1939
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I need to understand how to take care of final things after the death of my son and what needs to be filed with the courts I am unsure of how to file with a probate court. We had a good conversation and I wanted to talk directly with someone.

Reason I chose this business:

Because I am just looking for answers how to take care of final affairs.

Thumbnail of user davidk4890
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Michael was a great help. He took the time to locate the links on amazon for the products I needed. He is an asset to your customer service. Didn't like the set up of payment. I can see $1 to join,but $$55 a month after that. How many times a month does the average customer call for service? I guarantee you you will have alot of cancellations

Great

Service
Thumbnail of user sparkyj2
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I was wrongfully terminated by a US subsidiary of an international compay. The lawyer from JustAnswer gave me explicit advice on how I can address my case as a victim of age discrimination. It was excellent support for me to make my case for increased severance payout.

Reason I chose this business:

Found on web search

Thumbnail of user louiseg330
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

All I needed was information about wattage. The Chat person connected me to a form I had to fill out to get a repairman I didn't need and had to pay a " fully refundable" fee of $5. How do I get my refund?

I didn't appreciate having to sign up for a service contract I don't need just to get an answer to a simple question.

Reason I chose this business:

I needed information about my GE Profile microwave.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user allenc509
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I needed simplified answers and I finally got them from those two men.

I was hit with three experts at one time on my very first day. It was confusing. I’d get three questions and answers hitting me like a machine gun.

Reason I chose this business:

I couldn’t figure it out, so I figured what the hell, so I took a chance with you. I mean, what did I have to lose.

Thumbnail of user maryc5683
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

My conversation was very helpful, and Dr Altman was quite personable. Thank you!

Reason I chose this business:

Urgent care was too expensive

Thumbnail of user lawatersdlhc
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Was able to get guidance I just need to find funding to move forward with my sensitive case.

Reason I chose this business:

Needed response quickly. I did ask the same question in 2023 and had similar results.

Thumbnail of user sabrinah353
2 reviews
1 helpful vote
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April 4th, 2024
Verified purchase

The TAX lawyer was very helpful. He gave me a list of what I needed to prove my case. Exact, specific details. He gave me the information needed to hopefully beat the school districts appeal of my real estate tax assessment.JustAnswer is a great resource to have available.

Reason I chose this business:

I was looking for a lawyer. To help defend the counties decision to lower my real estate school district tax. Based on my assessment.

Thumbnail of user alanp893
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Didn't tell me anything I didn't already know. Did more talking than listening, and with a lot of technical detail. I had to ask him to stop at one point so we could have a conversation rather than a monologue. Was otherwise polite.

Reason I chose this business:

I was desperate. It cost $5.00. BTW, I do not trust the $5.00 quote.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user allisonw420
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I'd been working with HP to get help with Malware and update issues. Each time I worked with them it was a different person who was relying on the notes left by the last one, and they are all in different areas of the country. After 2-3 weeks of getting nowhere I tried JA and Lasaad was excellent, efficient and an expect in just about everything I needed. Unfortunately I still need a new computer but it was WELL WORTH the $55 to clean up my old one and get it secure.

I cancelled and it was done immediately

Reason I chose this business:

Random search

Service
Thumbnail of user katiem1022
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Haley was amazing! Spoke to me knowing I was not knowledgeable, because I made it clear I was not, and broke down exactly the issue and how to resolve it. Explained why I needed to reach out to a dealer and what needed to be requested. Would 100% recommend them.

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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