JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I've used Pam Francis MSM on many occasions. The assistance that she has provided has been outstanding and nothing short of perfect.
JustAnswer came in handy due to my business schedule of work and being a family man. In some cases I'm unable to complete some course work or come close to the submission dates. The site has help me a lot to stay on track and not fall behind.
Fantastic information on immigration law, very helpful guidance
Thanks for your quick and honest reply! It was so easy. Makes me curious about other items I have!
Most helpful. Explained very well. Thanks so much. Suggestions were clearly understood.
Not sure where else to go
Answered everything I asked him and was perfectly honest with me
Google search
I looked for 3 hours for a case on my issue and despite being a practicing attorney for 32 years, I could not find a case but the Judge found the perfect case within an hour of being assigned the task. He is excellent.
I googled for an answer to my issue and found JustAnswer.
My nearly 84 year old mom is trying to get her taxes together and desperately needed help with some social security information. Michael was a great help to us, thank you!
I was googling information to help my mom, and Just answer was there. So helpful!
I talked to two different doctors. One over the app and another one over the phone. I suffer from ibs-c and it would take longer for my to get an appointment. Meanwhile I wait for an appointment with a doctor, I discuss my symptoms with both doctors and they did amazing. Thank you so much Dr.Phophilia!
Informative and highly helpful, well explained and direct answer to my question
Great
Recommended
Our kitten had been squinting in his left eye for about 1/2 day, there was also some discharge. Before calling the vet I just googled and was brought to JustAnswer. I asked my question and a vet was able to assist me. I had taken a picture and she was more concerned about the pupil being larger than the other eye. Since it was later in the evening I didn't have too many options. She told me what I could use to safely clean the eye, and an OTC drop that was safe for cats that would relieve any discomfort. We did what we were told to do and in 3 days it was all cleared up. I will definitely go with JustAnswer before I contact a vet for small things like this.
Google search of question.
We were trying to get the house vacuumed before Easter, and we couldn't find he owner's manual. We moved about a year ago, and some things have "disappeared". We connected with Dino via "chat", and magically the manual for our vacuum was available to download on our computer, and he answered some specific questions for us. We were lucky!
We went online to search for the owner's manual for our Hoover vacuum cleaner, and he popped up on the chat screen.
I made the error and various cpa helpers answered me and helped me to find the way to correct it so that I could e-file on time! A special thanks to Kevin E. For his detailed help!
I needed help navigating the program.
A vet asked appropriate assessment questions and gave me appropriate information.
Came up on Google.
I registered a complaint and it was resolved quickly and satisfactorily.
No refund even tho I explained I had no idea I had become a member
It was on line and frankly I thought I was talking to Social Security
I need to understand how to take care of final things after the death of my son and what needs to be filed with the courts I am unsure of how to file with a probate court. We had a good conversation and I wanted to talk directly with someone.
Because I am just looking for answers how to take care of final affairs.
Michael was a great help. He took the time to locate the links on amazon for the products I needed. He is an asset to your customer service. Didn't like the set up of payment. I can see $1 to join,but $$55 a month after that. How many times a month does the average customer call for service? I guarantee you you will have alot of cancellations
Great
I was wrongfully terminated by a US subsidiary of an international compay. The lawyer from JustAnswer gave me explicit advice on how I can address my case as a victim of age discrimination. It was excellent support for me to make my case for increased severance payout.
Found on web search
All I needed was information about wattage. The Chat person connected me to a form I had to fill out to get a repairman I didn't need and had to pay a " fully refundable" fee of $5. How do I get my refund?
I didn't appreciate having to sign up for a service contract I don't need just to get an answer to a simple question.
I needed information about my GE Profile microwave.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I needed simplified answers and I finally got them from those two men.
I was hit with three experts at one time on my very first day. It was confusing. I’d get three questions and answers hitting me like a machine gun.
I couldn’t figure it out, so I figured what the hell, so I took a chance with you. I mean, what did I have to lose.
My conversation was very helpful, and Dr Altman was quite personable. Thank you!
Urgent care was too expensive
Was able to get guidance I just need to find funding to move forward with my sensitive case.
Needed response quickly. I did ask the same question in 2023 and had similar results.
The TAX lawyer was very helpful. He gave me a list of what I needed to prove my case. Exact, specific details. He gave me the information needed to hopefully beat the school districts appeal of my real estate tax assessment.JustAnswer is a great resource to have available.
I was looking for a lawyer. To help defend the counties decision to lower my real estate school district tax. Based on my assessment.
Didn't tell me anything I didn't already know. Did more talking than listening, and with a lot of technical detail. I had to ask him to stop at one point so we could have a conversation rather than a monologue. Was otherwise polite.
I was desperate. It cost $5.00. BTW, I do not trust the $5.00 quote.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I'd been working with HP to get help with Malware and update issues. Each time I worked with them it was a different person who was relying on the notes left by the last one, and they are all in different areas of the country. After 2-3 weeks of getting nowhere I tried JA and Lasaad was excellent, efficient and an expect in just about everything I needed. Unfortunately I still need a new computer but it was WELL WORTH the $55 to clean up my old one and get it secure.
I cancelled and it was done immediately
Random search
Haley was amazing! Spoke to me knowing I was not knowledgeable, because I made it clear I was not, and broke down exactly the issue and how to resolve it. Explained why I needed to reach out to a dealer and what needed to be requested. Would 100% recommend them.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28