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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I had an issue with my indoor thermostat. The technician was very helpful and knowledgeable. He patiently explained how to resolve my issue, and also offered to be available for further assistance, if needed.
I had a great technician who walked me thru the entire process and waited patiently until the Fire Stick was totally programmed. He also answered all my questions as we went thru the process. He was very informative.
Gord
The technician walked me thru the entire set up procedure
I needed assistance with the installation of my Fire Stick
I reached out about a possible HIPAA violation and was given detailed information that I could understand, suggestions to address the problem and links to further information about that topic. I felt so much relief after our conversation and it gave me enough hope to stay in the game. I will definitely use this service anytime I need it in the future; it was well worth it!
I chose JustAnswer because of a website I visited that mentioned this service. After reviewing their website, I felt comfortable in giving it a try. I am so glad I did. NO regrets!
The tech was amazing He new the all the answers
I rebuilt the transmission in my ford focus now I am receiving error codes
The tech new just what was wrong and how to fix it
I heard that it was a very good resource for answering my auto questions
Curiously, my problem got solved by outside help arriving unexpectedly. I was just at the stage where the JustAnswer expert tries to understand more about the problem. The questions were thoughtful, and I believe the experts would have, quickly, solved the problem.
I used JustAnswer several years ago to fix a computer problem. I still have their fix on my machine. So when I needed online help, I went back to JustAnswer.
I needed to know if I should call the mortgage company now that my dad has passed away and put the mortgage in my name. We were both on a Lady bird deed in Florida and I live in the house and am the sole heir. It was a question if I should bother doing that or just leave it alone and continue to pay it as is. Alex, lawyer, was very helpful, in telling me me to call mortgage company and put it in my name.
I had previously used the service for veterinarian purposed and it was wonderful. I highly recommend it.
Dr. Emilie was so kind and thoughtful during my experience. I was really worried about my dog and wasn't sure what to do and just needed some clarity if some things were normal. She did that and so much more. And got to know me and my dog!
I needed a quick response to help my animal.
It is very helpful to have someone support me with the divorce process. I can proceed with confidence knowing someone will give me legal advice. It is reassuring to have someone on my side so that I know that I am not alone. Keep up the great job!
I needed someone to help me with divorce questions.
Micheal helped me through my entire dilemma, did extensive research way past my knowledge, Walked me through streps of downloading information and deciphering the information into non mechanic knowledge, and just did everything right.
I needed help with a wiring issue on my 2020 wrx
Through emails, they made me re-assess my next steps in my conflict resolution.
Great communications and follow-up
Sent to you by EBay
My cat had a painful and sudden issue. My vet was closed and the nearest walk-in clinic was hours from open. I found this option on-line and was given clear, good advice and directions. The relief was instant and she continues to improve.
RANDOM DESPERATION
For the first time ever, my Chihuahua was rubbing his ears and foaming at the mouth. So I found just answer and in less than 30 minutes the veterinarian told me he had an ear infection and he needed to go to a vet office. I took him to the vet office today and the online vet was correct. Skipper has now started his treatment and he should be feeling better pretty soon. Thanks so much.
Excellent service. Cat ate a toxic plant, Dr Paul advised me to take my cat to the ER.
Was having stress over finding the answer to my issue on Microsoft websites. Fortunately, Just Answer ad was posted. I checked it out and subsequently resolved the issue via a referred expert. Great customer service and agents. :)
Good. Agents where patient and informative.
I kept seeing and reading the same information on line but there was never an explanation as to why it had to be done. Wolfgang got what I was looking for and answered my question clearly and easily.
Because I was able to ask my specific question rather than hoping I would run across the answer within an online diagram or video
I have chatted with three dermatologists over the past few days and all of them were helpful and clear. I appreciate being able to chat with a doctor on the weekend, when my local dermatologists are not available.
Saw some comments on Google when I searched for information and decided to join.
I needed advice to help my chicken. The vet was very helpful informative and pleasant.
It was in my search and had good review, and had no local vet option.
The law advice from Brandon was well researched. I very much appreciate his help.
I’ve heard Just Answer is the best informational help website out there. The $5.00 cost was worth every penny. I wish I could have given Brandon a gratuity!
Long story short gave me the answers I was needing to a stuck transfer case motor.
Out of ideas
Dave knew his stuff and told me exactly what I needed to. It was so helpful.
Simple search on the web.
Wonderful it was so faster to get answers for all the questions I have placed
Excelente
That was the first estancy ti atend me
Bruce was very knowledgeable. Fixed it within 10 minutes with me. Bed 5 dollars I ever spent!
Heard of this from a friendly camper!
She was very professional and helped ease my nerves immediately. Great experience.
Good experience with customer service. Enjoyable and knowledgeable yes.
Good experience with customer service. Enjoyable and knowledgeable
Don’t know
Dr mike was amazing he was more helpful then I ever thought could be thank you so much
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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
