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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
It was the very best teck support I have had and I have had many
Micro suggest
She was very professional and new all the answer and gave me the comfort, confidence and information that I needed.
Because I heard great reviews about them.
Ron was knowledgeable and provided answers quickly.
Very helpful answering my question. 100% recommend.
It always and never gives wrong answers from experts
The process is so simple that a child could do it!
Wonderful like a breath of fresh air!
Fast and accurate service.
Great conversation and all my questions were answered.
Found it on website
Very quick and thorough process which resolved my print queue issue
I was frustrated trying to fix a print queue issue on my HP printer. The JustAnswer tech analyzed the issue quickly and advised me how to fix it. Took less than 20 mins.
Stumbled on to it while Googling for answers
Not happy with charges. Please cancel and refund my money
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dave was kind, thoughtful with his answers, and I feel like I'm not alone.
Convenient and you get to talk to a real lawyer
I want to tell you to keep up the good work I also have a lawyer who works with me on tenant problems but today she is in court all day I thought I reach out to you and you gave me the same answer she and I would both agree Have a nice day Gabriela
Excellent
I wanted to hear your answer about this matter which you did
I inadvertently clicked on your site and then found myself subscribed. The rep I called completely understood and refunded me all my money.
see above
Didn't mean to
The vet I was matched to was so professional, warm, and wise in her decision making and recommendations, and provided me with great advice and a plan. I am SO reassured and grateful!
I wasn't able to get my computer to perform basic functions in Word. Now it's working well.
The agent suggested I things to try, and the first one worked.
I found it online to avoid taking my computer to a shop.
This website signs you up for a subscription at $60. Per month after your original $10. Question you asked. You then look at your credit card bill and they continue to charge you monthly. You have to get in touch with them and cancel your subscription that you never really knew you had unless you read all the fine print associated with the website. I asked one question and was given a BS answer. So I say I wasted $10, not keep billing me for 2 months at $60. Per month. Asking for a refund of the entire $120. Now the time I have had to spend dealing with this scam.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The experience was quick & easy. Kala was very. In formative and very helpful ' answered all my questions
Great
Quick & easy solution
My French mastiff swallowed a large piece off cling wrap and Kristen got me on track to get her to vomit it up otherwise it could have caused a bowel obstruction.
Super helpful and friendly.
Thank you so much
Greencross vet
I'm glad I chose just answer, I got a response to my questions. I gave them the facts about what I was going through trying to get a tractor started, I really didn't know where to look for answers, JustAnswer gave me a reply in a few minutes and was able to order what I needed.
I really didn’t have anyone or else to go to even though they charged for getting an answer but nothing is free I was glad to pay and especially after how fast I got a reply and able to get my parts.
Advice was given for one of the issues which I must resolve before going to the next problem.
I was hoping to get advice on additional issues, but the adviser said the first issue must be resolved first.
On the first call the phone went dead after being transferred to the party. The issue was later resolved through e-mail contact.
Saw add on internet search for mechanic help.
Needed to know what kind of Refrigeration I needed in my 2004 chevy monte carlo 3.4 engine an the Technician, help me with the right kind R134A,my air was blowing hot now its not
Thanks so much JUST ANSWER
I choose just answer because they help me out before an from the first time I see they or knowable.yes this 5.00dollar down is worth it but I will keep my membership going for a few months.
I was directed to the service with "Recall Details" on my Whirlpool dehumidifier. Apparently, the information was not correct and Just Answer gave me a phone number for Whirlpool, which was not on the information sheet I had. I hope I'm not charged for that information, since I had to give my charge card information to get to chat with anyone.
See above I cannot answer the question below. I needed help but, apparently, JustAnswer wasn't what I should have contacted.
Good info Blake gave highly experienced info on my Honda accord 1.5 I followed his advice and led to me find more issues on my vehicle that I was not aware of
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Usama,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
The expert was very caring, professional and I did not feel alone whilst trying to restore my file. I would most definitely use this service again.
Thank you so much
I chose Just Answer as they looked professional
Dr Laura's advice to help my dog quickly and clearly and was reasonable.
The regular vet was closed today.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Tammy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35