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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was impressed with the quick response and reassurance from the mechanic. My check engine light was on, but I didn't have a code so he couldn't explain what the issue was. I didn't know that I could just go to an auto parts store and they can get the code. I felt better after our conversation though. He said it wasn't a serious issue because the light wasn't blinking and it wasn't! I will use this service again. It was a purge control valve replacement. It was quick and cheap!
Because of the master mechanics.
I got all my questions answered regarding the illness and the wounds my cat had. In the veterinary Hospital where I took him, the answers the doctors gave me were enough to not understand anything about what my cat had, why, probable causes, what they were doing about it and why, and she even answered me how appropriate each treatment was and what the most appropriate treatment would be under the most likely affliction that my cat had undergone. She was amazing and I am very happy I had someone to whom I could ask questions, be heard and have my questions answered. I thank you Dr. Amria
I chose Just Answer because I did not know where else to turn when my cat was very injured and ill and the veterinarians at the Hospital would not take any time to answer any of my questions. I needed answers as to what happened to my cat, what solution there was what the treatment is and how effective it can be expected to be. Just Answer was there for me and I am grateful for that.
They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.
It was the only one that popped up
My French bulldog got into some stone fruit around 8:30pm EST. I was extremely worried and didn't know what to do. I knew that going to the emergency vet would be time consuming, stressful, and costly. I somehow saw a link in my frantic googling of "what happens to your dog when he eats stone fruits" and I was mortified to see the results. BUT… I shared my issue with the AI chat assistant (who I genuinely thought was a real person at first) and within 5 minutes I received a call back from Veterinarian Dr. Scott Nimmo who was kind, up to speed on my issue, and immediately set my mind at ease. He assured me how long we would be online for and provided me with a written response of everything we talked about on the phone. While I hope my dog doesn't get into any health issues again, if he does (and he likely will as a Frenchie) this service will be my first choice and recommended to all pet owners I know. Thank you again Dr. Scott Nimmo
I just clicked on the link I saw to chat with a vet.
I serve on a Charter School Board and attend other school board meetings in my area. It's extremely helpful to have a support team with Just Answer to discuss my concerns. Their advice keeps me grounded and steady before taking any action that may be inappropriate or driven by passion.
Each attorney has been very helpful and comprehensive in their response. I so appreciate the level of experience, knowledge, professionalism and responsiveness. Thank you my Just Answer team!
I didn’t do any research or check reviews, just jumped in.
The dr was great and helped alleviate my anxiety about what I should do. Gave me great advice for my cat's problem.
It was on line under my search for dealing with a cat problem. My vet office is closed on the weekends and so i clicked on the site.
My computer bumped me into Just Answer when I had printer problems. I heard $25 to get an answer but was charge $68 and recurrent monthly charges. Customer service was terrific at listening then reversing the charge.
As I said
Didn't choose, it popped up
I'm so glad I spoke with your veterinarian (Emily) to get advice about my pound puppy. I am trying and trying to get a local veterinarian, but they are not taking new patients. I was given a treatment plan to help Sweet Pea until we can get to a vet in person that I'm hoping will alleviate the symptoms. She was extremely helpful, and listened to all the details of her condition and previous treatment.Highly recommend!
My representative was extremely clear in his explanation and fully understood my questions. I would highly recommend this representative.
Desperately looking for local vet and needed medical advise.
Jessica (attorney) validated some things pertaining to a probate issue and I feel comfortable going back to her in the future.
Ease of use, immediate answers, very reasonably priced. I had reached out to an attorney recommended by my Employee Assistance Program, he referred me to another attorney who wanted to review some documents. He did not provide the email address yet. I will probably not use him.
Gave me two numbers to contact SS
One for fraud. Other another office of SS.
Will try tomorrow as after hours.
On SS website
I'm glad because my question answered in professional way with an expert who knows important details in the job field.
Always fast response with good information.
Was expecting a non productive call but was pleasantly surprise by the professionalism of the health care e professional
After I explained to Dr Sawheni( sorry if I got his name incorrectly) I had a hearing problem he agreed to write his instructions which was great
I am visiting from the uk, looked on line for Just Answer
I submitted a question and was asked for my credit card info. I was told I would be charged $1. Instead I was charged $1 and then another $55 A MONTH which apparently I signed up for in the pages of legalese I agreed to. Stay far, far away from this company and whatever you do, don't give them your credit card information.
Update: After several emails, I finally got my money back. For this reason I upgraded their rating to two stars. I really could have done without the frustration and waste of my time. Please be sure you know what you're signing up for before you hand over your credit card info.
Products used:
I did not use their service at all but was charged $56 and will be paying another $55/month for nothing.
Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.
I just thought I would try to fix it myself.
The dr. Was good but only just referred me to a local vet because my dog is throwing up amd it hassom3 blood in it.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
My senior Turkish Van is pulling out his fur and the Vet I was speaking to was very helpful. Thank you!
This was a follow up on a washing machine repair. The control panel was no longer working. Matt Morrison provided timely and excellent service to address options. He was also instrumental in helping me install the replacement panel.
I am fortunate to have Dr. Mike McIntyre guiding me through several illnesses with my critters. Although I still will need his help as they are still having some problems, I know he will guide me in the right direction. Thank you again and again for your patience, kindness and understanding!
I came across your ad from the AI Vet website, and although I believed Just Answer was free like AI Vet, as your add didn't say anything about an added cost to use it. As it has turned out the cost is worth it having Dr. Mike McIntyre helping and being very patient with his valuable guidance now and in next issue.
I been trying to get an answer on a major question on legal madder. I had a return call less then 5 minutes with my answer that I been trying to get from other Makor attorney office.
Professional and courtesy. HE knew the answer and guide me to what I needed to do. :)
I received a personal answer in a timely manner, I will start using Just Answer again and hope to sign up for their services.
It was my first time using JustAnswer and it was great after I was able to explain I wanted an Australian Lawyer although we are an American company also operating in Australia. I enjoyed the ability to call someone...rather than typing. I'm not a fan of your chat there is a delay or lag in answers. Other than that it was great!
I was in a rush and need an answer for a topic that I'm not familiar with in the US and needed an Australian Lawyer. We also have employees in US, UK and Australia...so this will be helpful
I had a great experience! All my questions were answered in a very timely matter! Now I am much more confident about working retired pay matters out with my X- wife and avoiding going to court with dueling lawyers!
Happen to see it when I Googled military retired pay for spouses.
I have been lost and looking for legal help, I needed many questions answered. At first I was a bit afraid to use this site, but tried it anyway and I'm so happy that I did. Seth assisted me and now I think I am headed in the right direction. He was very pleasant and professional as well. Thank You Seth!
Quick and useful advice_ I was inquiring about how to create a new nonprofit organization as I want to separate from the mother organization and the lawyer contacted me withing 10 minutes and gave me a list of steps I need to take. Very helpful
Was just looking for legal answers
Mike V. Was very helpful and knowledgeable in Hyundai troubleshooting. He was able to direct me to find the issue being the PDM fuse that had blown.
Saw many people on a thread that had been successful.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28