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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I finally had to contact the company, to find out that the UPS number was wrong because they did not send me the items because my credit card wasn't good anymore, but nobody did contact me to let me know about the problem...! So you guys did an excellent job but nobody could give me the good answer, so eventually someone suggested that I should contact the company, just to find out that they never sent me the product because of this problem with my credit card...!
My tablet gave me the information regarding Justanswer,
Very slow with no expert advice at all I got the same advice with simple questions on the Web he was not an expert for my well specified issue
Offered 14 experts
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Just wanted to know the size of my older Refrigerator the size was Not indicated on the Label, so I Googled it and was sent to Just Answer where the 1st Tech didn't initially inform me; but I got a "Second Opinion" and That Tech provided the info promptly! Overall, if Google can't find the Info you're looking for, then check on justanswers.com! 😃👍😷
Was sent there via Google because it couldn't provide the Info I needed!
Mechanic I spoke with gave me valuable info on what could be wrong with my truck.
He took his time and sent a diagram of the suspect part, because it can be so hard to diagnose I. Think he did me right on.
Great
Seen on YouTube
As last time, I got information that was knowledgeable and informative to what I needed. Response time was very good and I will be continuing to use him as one of my favorites as an appraiser!
I chose just answer because it’s nice to have answers that you need to know quickly and know that the information you’re getting is not only just knowledgeable but very fast and response times and when you do need to find out information on things you don’t know about this is a great service in order to find it out with the professionals that are available A+ appraisers every time I’ve used them and continue to use them regularly!
I barely know which end of the pipe wrench to hold, so in the last month or two, I've consulted JustAnswer experts on two plumbing repair questions. The first expert saved me from making a purchase, which would have been useless for a project I needed to do. The second expert saved me roughly $300 by assuring me that the quote I received for a minor plumbing job was ridiculous. He encouraged me to do it myself.
I chose JustAnswer quite by chance. Their response to my Google question was at the top of the results list. I really liked their service the first time, so I didn't even bother to Google the second time.
Any and every single time I've had a question dr dago has given me the best advice. I don't write reviews but he deserves this compliment. He's the best and always willing to help.
Was prompt on the call and helped me and had a lot of info on what I was asking about
Looking for info
Mike got back to me within 5 minutes of submitting my inquiry to help me assess a car online. He went out of his way to assess the vehicle, and gave me clear next steps. Appreciatecha, Mike!
This is my second interaction,the first one was in November when I was advised to take my beloved Casper to a vet immediately.he had heart failure and had to leave us the same night.Now we have taken a rescue cat that was petrified and not eating I followed all the tips and I am pleased to say he is eating small portions and has started to interact with us.Thank you once again.
I had used this site previously and it was a massive help.
Customers should understand that the response can take up to 24hrs to be answered. It is worth the wait now that I know
Good reviews online
Idescribed my problem, and Andre helped suggest things to check. I worked through the items and got my problem solved.
I made a mistake and got my car locked into park mode and was at a loss on how to unlock it. Julio assisted me over the phone and I was then able to get it back to normal. Thank you so much Julio!
I can't really pick a particular reason other than I saw it on Google and it seemed like a good opportunity for my situation. My decision was partially made due to it being late at night without much help available in my location.
My bully has an allergic reaction to something after being walked before bed. Her face and jowls were inflamed and started to spread to her eyes. They let me know I could give her Benadryl and to watch her for a 2 hr period. The amount of Benadryl worked perfectly!
I received good solid advice on how to proceed with our situation. The attorney good at listening and understood my situation, then gave advice on how to proceed. Very helpful.
Looking for a way to move forward on an estate.
I do my Bible study on my PC laptop and this day I decided to type in Hebrew names used in the Bible to get more accurate pronunciation. It was going well at first as I was getting pronunciation from what turned out was a YouTube account. Then I decided to click on another web link when I got a blown up warning that my PC had been compromised and had been locked, and it also indicated that I should not turn my computer off but instead call this 888 number provided below. I was also getting a voice warning that kept repeating a warning message. I called the 888 number but it would give me a 'non- used' number message.
It was a chat contact and right away agent thought it was best if someone called me directly to resolve this problem.
Not sure what to do, I goggled ‘Google help’ or something like that and started communicating with Google chat help. A question was posed if I preferred online help or a phone call. I indicated that my computer was locked and may be best to call me. After filing my contact information I was contacted and he began to instruct me as to what to do to correct this problem. He did advise me that this warning was a scammer attempting to scam me.
This was my first time using this service. Overall, it was a good experience and I did obtain a bit more information than what I was able to locate on my own. I will contact this service again soon!
I appreciate the agent's time. Although I wish the answer had been different. But it seems reasonable and I kind of expected it so it's all good. Thank you
I chose it because it was convenient and the price was cheap for just five dollars, so i'm i'm good.
Everything turned out to not be a problem. Situation averted.
They referred me to someone else.
I was sent over to JustAnswer when I called Up Faith and Family.
Buying an expensive item and not wanting to break it, JustAnswer's was a big help.
I was very pleased with how friendly and knowledgeable they were. Thank you for the help!
Paul was able to pull up my answer promptly and accurately
I have used them before and was very satisfied with my results
My ceiling fan remote had to be reprogrammed Franklyn helped me find the code.
Looked for help and that was the easiest
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Chris,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35