• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

Rating

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Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user rubys316
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

I was a vulnerable widow looking for a companion on a dating site and met a guy we talked for 3 months. Before him asking for money to help come to NZ he was overseas and a military man.(in his late 50s) so I thought ok so I did. But within 2 days later his luggage was stopped and inspected so needed more money. I felt something not right, so I contacted the lawyers here who advise me what to do and I did all the reporting to NZ police, Anti-fraud service, netsafe...

Reason I chose this business:

It was someone I needed advice quickly with to make sure I was right.

Thumbnail of user maryb6581
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I dealt with two highly trained professionals. One online and one on the phone. Together they got me
To where I needed to be! I was thrilled, and assured her she was an extremely patient genius.

Absolutely wonderful. They were both calm and patient, until I achieved victory!!

They are geniuses!

Reason I chose this business:

I thought they were the best for the job.

Service
Thumbnail of user dalef390
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Talked to lawyer and 12 hrs later I didn't have an answer. Talked to second lawyer and in ten minutes and a few simple questions. I had a path forward to try to solve my problem

Reason I chose this business:

It worked once before for a different problem. I think

Thumbnail of user eileenb507
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

My Chihuahua/Dachshund rescue pup ate raisins. Dr. Black gave me clear, concise treatment options, walked me through inducing vomiting with precise instructions, and stayed available until the crisis had passed. So impressed with the speed with which I received help as well as the professionalism and caring shown to me and my dog. I was able to treat her in my own home and save a very expensive trip to the emergency vet on a weekend.

Reason I chose this business:

Fast, professional

Thumbnail of user tame12
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I have inherited a large amount of collectibles, of which I have no knowledge. Leaning on the experts at JustAnswer has given me a better understanding of what I have as well as the value.

Reason I chose this business:

To help me identify and value items I have inherited and want to sell. It is expensive, but less expensive than hiring an appraiser for each item. I also used JustAnswer for a legal question since I already had the subscription.

Thumbnail of user neilj189
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Had to change Bank Details (following a hack of our Account) for approx. 20 Direct Debits. Managed all other than one that I simply could not get into their site. JustAnswer came to my rescue and sorted it out (albeit that it took some time). Very grateful for their help.

Reason I chose this business:

Had used them to help me with a problem some time ago.

Thumbnail of user donaldp784
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

The expert was thought and explained in detail what I needed to do to to fix my problems. He took his time and was patient in explaining the process. He was outstanding.

Reason I chose this business:

It was selected by Samsung

Service
Thumbnail of user karenw3634
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

My dog had been experiencing troubling symptoms and, unable to speak to a vet early in the morning, I reached out to JustAnswer for some guidance. Dr. John responded immediately and answered all my questions with detailed responses. He was very kind.

Reason I chose this business:

Needed helpful guidance

Thumbnail of user cynthias2839
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Everything they told me to do on my iPhone 13 didn't work. The phone was unable to make or receive calls because it was stuck in SOS mode. I had to go to Verizon to get help.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user maureenj166
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

The App is very helpful cause it's like having a Dr on call.when you need assistance you get response within time and the expert advise so far I received has yielded positive results...I would share with my circle this cause its very useful

Reason I chose this business:

Honestly speaking, I took a chance when I saw the App and read it's purpose I didn't know what to expect but bcause I was desperate at the time and needed just expert advise which I know lately physical contact with lawyers requires exorbitant amount which I didn't have...hence I choose JA..

Thumbnail of user sonyaj103
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Andre R was very professional & most helpful with my issue. He helped me get control of my unit again in just minutes. Thank you & God Bless you!

Reason I chose this business:

Great service & wanted to express that.

Thumbnail of user pamm1194
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

He walked me through my heating problem and helpede figure out it was not a broken thermostat but a problem with the futnace in the attic. He even offered to help me analyze the problem in the attic but I was scared to gonup there, so he recommended I call a heating person. I did and the guy did exactly what he recommended and fixed itin 10 minutes. Great advice!

Thumbnail of user cherylj909
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I recently retired and my paperwork is not as organized as I typically have it. I was extremely stressed. I was thankful when Jacob came to the rescue. He is outstanding!

Thumbnail of user bennyp197
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Of course, it's very risky giving anyone full access to one's computer online, but the Tehnician who helped me was careful to note for me what he/she was doing with the cursor.

Reason I chose this business:

I'm a returning customer. I wish your company offered a military discount for U.S. Disabled American Veterans (DAV) of wars for America.

Thumbnail of user graysons36
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

The information and guidance I received regarding my first civil hearing was beyond helpful given my anxiety around not knowing anything about the Law world and upcoming hearing. It was such a relief to talk to someone one on one and to be able to have a conversation addressing my specific questions and concerns.

Thumbnail of user annaa1331
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

My dog American Pitbull got bit by an another type of pit. Was so scared that I was gonna loose her cause she had 3 puncture wounds. Did know what to do no money to taker to the Vet. Then I found JustAnswer and they saved my dog. Remy is doing well. Thank You

Reason I chose this business:

When I went into the site be fore choosing you, i read up on what it was all about and loved what i read nd saw.

Thumbnail of user octoberb2
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I worked with attorney Julia Simmons and she was absolutely amazing. I would give her a 100 if I could for her professional female, knowledge and kindness.

Reason I chose this business:

Google search

Thumbnail of user franklinwiw
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Legal Eagle help with landlord questions we had with a tenant. He was fast, patient and answered all my questions. Then told me I could go to him directly if I had more questions.

Reason I chose this business:

Wanted to give it a try and was hoping for quick answers. Which I got.

Thumbnail of user johnw8007
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I had computer well past its sell by date so I thought with your help I could recover that computer. This was a long shot from the start but it was worth a try. I was able to follow your answer very easily and had Windows not been corrupted I believe we would have got the machine working 😀. Thank again for all your help and support 👍

Thumbnail of user alanh1216
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

My vehicle would not run. I had no spark after a basic tuneup. Checked everything or so I thought. Signed up honestly not knowing if it was a scam or not. I requested a phone call and my phone was ringing in 20 minutes. It was 6:30 pm. It was the best $34.00 I had ever spent. The technician had sent me wiring diagrams so that I could trace the wiring and find the problem. I was messaging 4 technicians at the same time. Found a couple of different issues causing my lack of spark. So between all 4 technicians the problem was solved. THANK YOU.

Reason I chose this business:

In the hast of trying to google answers just answer popped up. It said got a question just ask. So I did. SIMPLE.

Thumbnail of user rachelm1771
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

My baby had vomiting, diarrhea, and lethargy. He's so important to me, but finances are so tight I didn't want to waste unnecessary money on a vet visit. I was quickly connected with Dr. Bob. He gave excellent advice and was very kind. My pup was back to his playful, silly self in less than 24 hours. They even contacted me to follow up and check on him. So very thankful for this service.

Reason I chose this business:

Cost and efficiency

Thumbnail of user markm6173
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Confusing to say the least you were upfront about the $46 fee. Your website is totally confusing could not navigate through it and then I look at my account and there's a $46 charge and you don't do that until the end you need to say that first cause it's not five dollars it's $46 you guys are liars.

Took too long I didn’t know anything about the $46 charge that I’m gonna contest you need to say that the five dollar is not five dollars you need to say that it’s $46 that is scandalous I will be contesting it unless you refund my money

Reason I chose this business:

It was a mistake to choose you guys

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user mamab25
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

My experience with just answer could not have been better. I needed help with my dishwasher that was leaking and the repairman who answered my questions, gave me advice and a day later I was able to fix the dishwasher myself for $18.

Reason I chose this business:

Popped up on my search

Thumbnail of user mattl384
1 review
0 helpful votes
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March 3rd, 2024

The intake person takes initial details then says "follow the link for payment to be connected with someone". That page says $2. It takes you to another page with a ton of info all over the screen about next steps. They hide the fact that by clicking "next" you are agreeing to a membership fee of $86.

There is no account so they do not know who is a member and you cant access your prior chats without being sent another link to pay $2

I went through again, it is there but far from prominently displayed. Clearly this entire process is geared around tricking ppl into this expense. Why else would there be back to back fee pages.

Anyways, beyond that the person I talked to knew $#*! all that couldnt be found online or using chatgpt

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user nancys4061
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I wasn't pleases with my Veterinan and wanted a second opinion. I have had long online chats with both Dr. Black and Dr.Mike. I think they're both just wonderful. They have both provided me a lot of useful advice. So far so good

I think I started out with an assistant if that's what you classify as customer service. I explained my issues and was contacted to a Vet

Reason I chose this business:

I wanted a second opinion

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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