JustAnswer

I was happy to discover this service was well worth it. I took pictures of my pieces, submitted them, and within 20 minutes, I had my appraisal. Very satisfied!

Quick and precise responses and very charismatic. I have an idea of what I can do now. My questions were answered and the attorney spent the time to explain.

I understood I would be charged!.00 to ask a question, that's fair. Then I checked my account and saw I was charged 1.00 on one charge and 55.00 the very same day. That is just wrong! I called and ask to cancel and refund my 55.00. The woman, who I had a very hard time understanding, said there was no way she could refund my money. I ask to speak to her supervisor and she said he was busy talking to someone else. She stated there is nothing you can do you will not get a refund. Like I said get off this site, they don't want to help its a money grab.

Awful..... could not understand the woman and she didn't help at all. Said there was nothing she could do for me.

I again appreciated Isaac's knowledge and professionalism. He didn't tell me things I preferred to hear. That would not help me. He told me what I needed to know and understand. I feel more confident moving forward that I can't be thrown out in the street or be left without heat and power while I keep trying to pull together means to make the move that is required of me. I can exhale.
I also appreciate being able to connect with Isaac any time I have a question in the future; he is already familiar with my challenge so we don't have to cover that ground again. And I've especially appreciate that he's not a bot.
Thank you!

They make refund very difficult! You will have to call your credit card to dispute the payment. They said a lot of excuses to reject my refunds. They know I do not use this service and try to cancel the payment right after I pay for it. They have record of it and they still charge me. They make it very difficult to get the refund until I say I will call the credit card to dispute the payment and they agree to refund me. But when I check my credit card, they did not refund me, instead, they charge me again for another $68. This is a scam company. Don't waste your money and time here.

I thought the wait was longer than expected and I was disappointed of my call not being able to contact with the lawyer (Jan). However, between Pearl, customer service personnel and Jan I was able to receive excellent legal assistance and advice, thank you all!

I'm not too computer savvy, enough said, what a time saver, I accidentally deleted my whole email to the State plumbing investigator that took me about an hour to type, two little keys returned the whole thing, thank you Prashanth S.

Having a dispute with my landlord, threatened to sue me. I've never been sued so I could barely sleep. It was 11:45 pm and I was online desperately trying to find out Florida tenant/landlord laws. Found JustAnswer, didn't have high hopes but tried it anyway and within 10 minutes someone was responding and answering all my questions. That information changed my whole attitude and helped me sleep.

Out of state issues.provide great advise case law and areas to research. Would have loved a little more reassure or literature from them. But I did my home work and was able to find what I needed to finish the task

Shawn was knowledgeable and well spoken. He even contacted Mercury for further assistance. He spent a good deal of time with me exploring the best approach to the problem and what was likely causing the problem. Thank You Shawn for your professional help

I got a response back in a very short time. I feel the Vet that called me. Heard me understood what I was trying to ask and gave me a good solution. I was so satisfied I would definitely use this again.

Gave us peace of mind when we were on the road and unable to get to a vet. Highly recommend.

The Vet (Dr Debby) called me and walked me through what I needed to do after my puppy ate chocolate brownies on a Friday night. Our city has no urgent care for animals. She was understanding, kind, and supportive. I was able to take care of my dog and he was fine.

I had a question about my JD 4100 Tractor! So for $5.00 sign up,, I asked and within a hr. Got an answer from a certified professional mechanic! So instead of loading the tractor, pulling it to a service mechanic,, paying the minimum $125.00 fee, I fixed it in about a hour! For $5.00! 👍🏼👍🏼👍🏼👍🏼👍🏼

It has been such a relief to finally get some guidance from someone who knows what they are doing. I don't have money, and to get this kind of guidance from a veterinarian here, would cost $100's of dollars.

Hi,

Everything was already written during talk. Connection was re-estrablished, business was OK. So, the world is happy.

Best regards,

A customer vs a grandfather

My expectations were exceeded. I got caring help from a knowledgeable lawyer who answered all of my questions and even linked me to needed resources!

Reached out, and was lucky enough to get Allen as my Nissan Master mechanic. I will admit he had never heard that noise before and thankfully I had it on video. It's not a noise that I was able to duplicate on demand. Together on the phone, Allen walked me through a few exercises so that we could try to replicate the noise and pinpoint where it was coming from. Although we were unable to figure out what the noise was, he gave me some great ideas to take to my Nissan dealer. Allen did not give up on me and spent a good part of the day trying to figure out what my issue was. Not only did Allen do his best to troubleshoot my issue, but also helped me figure out how to upload my video to YouTube so that he could access the video with a squeak. I am not tech savvy!😞 I'm so appreciative of him giving me some really good ideas to take back to my Nissan dealer. Allen really went above and beyond and I am very appreciative.

The support person was extremely polite, patient and tried to help. Nothing was improved or resolved. It was clear that the person did not know the answer. This is a terrible service and ridiculously expensive. In addition to it not being helpful, the consumer is lured into getting help with an offer that makes it appear that it will cost $1 per call. However, once the consumer has clicked yes, and only then, does the message appear that the consumer will actually be charged $55 per month. I was not able to go back and get the support for $1 per call. There is so much legal language involved, that it's very confusing. I would definitely not recommend this service.

Thanks to your assistance, I now feel more confident and prepared to take the next step. Your clarity and insights have provided me with the direction I needed to move forward effectively.

Great customer service !

I am a 63 yr old woman changing out all outlets and light switches in my home. When I came across situations I could not figure out Just Answer responded within minutes with a master electrician who quickly analyzed my issue and provided a solution in easy to understand steps. I wish I had found this service years ago.

The person that helped me this week was amazing...he nailed it pretty quick but required lots of info from me to require lots of back & forth between us. Otherwise he could not have done such an excellent analysis/&come to the perfect conclusion which was that the shipper was not Sears it was the marketplace seller and showed how to locate the name of the third party that probably will ship on time...and that's what happened after several calls as he advised my beautiful microwave will arrive tomorrow eventhough the tracking was not working for me but it worked for the marketplace seller/shipper.
The downside to my experience is the maddening interrupting constant attempt to get feedback on this person when he only had introduced himself and your interruptions with surveys were not reasonable...wait till the call is over you distracted me so many times it really confused me a lot.YES I always want to rate the person helping me and I will be so happy to do so for Just Answer...just be patient with this business model I have experienced the 3 times I needed your great service...You are great just some suggestion how to be patient until interactions are close to the end to start the survey interruptions...please

I got very good guidance from the person that was guiding me through the process and I will definitely and strongly recommend him to assist me in the future.