JustAnswer

Three days ago I discovered an error message on the front panel of my Kenmore (LG) French door refrigerator: "Er IF" and attempted to search for the meaning. Finally I went to Google, entered the message and was referred to "Just Answer." I was connected with Matt who phoned me and described the meaning of the message--that "the defrost fan was frozen." He made several suggestions of how to attend to this situation--all of which an 84 yr. Old women was not able to tackle along. 24 hours following this phone call I discovered that the error message was no long showing on the panel and there was a puddle on the floor in front of the fridge, the ice maker was working along with the water dispenser. It is now another 24 hrs. Since this discovery and so far, so good! I will be on alert from here on to make sure the French doors are securely closed so as to keep any air out which causes the ice buildup, etc. Matt was very clear in his evaluation and patient with me.
Thank you for the evaluation and I will highly recommend Just Answer to anyone who asks.

Knowledgeable, patient and informative.

Exhaust fan in hood over the electric kitchen stove is not working got light bulb to work. Whatis told the best way to remove the grease an get the fan to work

My experience with Just Answer was professional and courteous.

Good.i was confused between disability and retirement

The appraiser was very heipful and i appreciate him,however i dont believe ill be needing this service going forward and id like to cancel it.

Jeff was well written, not wordy or confusing I am able to start doing what he says and
Take action. I thank him for his knowledge and skills. Dn

Very fast response and offered peace of mind in a fraction of time that it would have taken to go to the vet er, and for a fraction of the cost as well.

The advice was spot-on and helped us realize he ate too much but we didn't need to induce vomiting because he already did so. Our baby made a full recovery.

I told the AI Intake bot that I would refuse to pay if I was assigned an attorney that did not have acceptable experience working as an attorney dealing with auto insurance companies. After a few minutes I was assigned an attorney who stated that he had 27 years working as personal injury attorney! This attorney understood the issues I has having and me gave my a number of suggestions and options - some of which I had not been aware of. Bottom line is that I have a much better idea of how to move my case forward with getting car repair estimates and what to do if the insurance company does not finally offer me compensation to repair all of the damaged caused by their client.

I liked having a written chat with the attorney so that I could later print out the entire conversation - much better than taking notes while talking to an attorney!

You deserve an entire box of gold stars for that response. Putting you at the top of my favorites list. Thank you for taking the time to respond to everything.

I signed onto the site by mistake and the answering service person did a good job of getting the account canceled. I felt like this would be a very helpful connection if I had a computer technical difficulty,

I have 3 separate emails from Just Answer, so I am sending this response to all 3.
First of all, I want to thank you for trying to solve the problem of my HP printer "losing" the network. Your suggestions to reboot the router, computer and printer were good, as was downloading HP's Print and Scan Doctor, however nothing worked. I even tried to delete and then re-install the printer, and that didn't work. I am not faulting Just Answer because I know you did your best and even followed up, which I appreciate.
I wound up hiring a local technician from Hello Tech, who was able to restore the network connection. He left instructions should the problem recur, and said I should consider directly cabling the printer to the router with a switch.
I am 79 years old and retired and I cannot afford a $55.00 monthly fee for possible future problems. Please unsubscribe me from the monthly service, or respond to indicate how I would need to unsubscribe if you cannot do it for me.
I will keep your information on file, because I believe Just Answer is a company that genuinely wants to help people.
Thank you again,
Ralph P. Kass
*******@comcast.net
*******393

Bart was able to help me with the repair of my vehicle he was easy going took time to explain even offered his experience on parts.

My question was answered so quickly. He knew exactly what I was asking about and also answered my follow-up question.
Great experience. Other tax preparers didn't even know what I was talking about!

Battery was not being charged while on shore power, Steve helped me locate and determine the problem was the converter

I was in a pickle about our next possible recourse. Ted was able to point me in the correct direction.

So far it has been by email or text msg. What I have read by text and email he sounds verry sincere in helping me. I am still confused on what to do as his client.

I broke a wiring connector replacing something else and Eric gave me good sound advice on what to do temp and for the long run! Great guy!

UPDATE: Customer service reached out to me to let me know they would refund the $30.00 fee I was charged. I greatly appreciate that! Thank you so much.

The tech was very helpful and we were able to get the app downloaded. However, I did NOT know I was going to be charged $30.00 for the service. I was told by what I assume was an AI bot that the charge would be a fully refundable $5.00. Nowhere did I see anything about a $30.00 charge. I thought I was speaking to someone at Samsung help, but I guess I wasn't. I'm glad we got our problem fixed and the tech was very nice and patient, but you all need to be more upfront about the cost.

The SECOND mechanic I talked to sent me a schematic to help troubleshoot. He noticed a second relay and suggested to replace both relays, the same kind. I did andbit worked. The engine started and is now back on the road.

A text came to me asking of I was satisfied with my first mechanic. I responded, "He told me what I already new and I was looking for something more specific to look at or try before tearing into a wirng harness." They got me a second mechanic at no charge. He listened to what I was looking for and greatly helped me out.

Just about every time I use the justAnswer service for my questions, the response is timely, thorough and helpful.

I had good questions from Just Answer, but no answers.I am disappointed. No report of SPAM.
If you do not know the answer to my question,
Please acknowledge.I am disappointed at the outcome.;;. Is there any kind of follow up?

Has a bipolar landlady that seem to not be able to make up her mind about eviction. She's a liar and nut.

I received great information on how to remedy my situation.