JustAnswer

Craig was excellent in our chat. He is well versed quite understanding and made me feel a lot better about the situation. Highly recommended for others.

Technician took the time to listen to my issues. Offer his own real world experience and explain to me what to try. He never gave up. Very satisfied with his experience

I think an app needs to put some effort to be able to provide its service... especially for the people who needs immediate answer, if not then why would we need to be here from the beginning... It's just showing us that its a scam. I mean I can't even reach out to the person who is "expert" and I expected to be paying for this... I don't wanna mention that we can't even measure the "experts" background... disappointed...I wanna refund.

Great talk with Dr...he gave me awesome advice and really answered all my questions. But I then I realized that instead of changing me for trial they billed me almost $50. Sorry but now I feel cheated.

Austin, the appliance tech, was very thorough and very helpful. He helped so much in trying to resolve the issues

I'm having problems with my furnace and the expert walked me through a checklist, I'm certain I can solve this issue now.

Prompt, informative response from first port of contact to Dino the technician, which resolved the issue we were having.:->

Prompt, informative response from first port of contact at JustAnswer to being contacted by Dino, one of their technicians who was in the USA. Dino resolved the issue we were having in a short amount of time. Very happy with the outcome. Thanks Dino and JustAnswer. :->

They say we are changing $5 today not clearly stating you will be charged another $45
Thanks a lot. I talked to someone for two minutes. Literally asked ONE question. I called customer service. Of course they can't do anything about it.
Thanks. My account is in the negative. I lefty abusive husband with money.

Andy was very conscientious and patient with me while navigating me through all of the steps involved in resolving my issue

they were not able to refund my membership fee when I called to cancel my membership with Justanswer

Credence Sol was very knowledgeable & professional about the subject I'm having trouble with & assisted me in how to get assistance! She helped me feel at ease. Thanks for your patience & assistance!

Considering the challenge I presented them with, your staff was extremely helpful and concerned about my problem. Unfortunately my issue wasn't resolved but the that was on me, not the JustAnswer staff.

Your staff did all they could and I cannot fault them for the mess my account is in.

A complete pleasure. Very kind, helpful, knowledgeable, patient, and understanding. Very attentive to the issues and clear to understand. Highly recommend.

I got connected by accident. I thought I was on a different company website. But these people were just as nice as anyone could be. They helped get me straightened out in a heartbeat. I would definitely recommend this company.

I was lured into the website and taken advantage of. I saw $5 for the initial consultation then if I wish to have the membership, $60. I canceled within minutes when I realized that JustAnswer had charged me $65. This was devastating to me.

they canceled but did not refund; stop taking advantage of people in their dire straights when coming for guidance

Danny was very confident on his analysis which gave me confidence to continue my analysis of the issues i encountered.

She was awesome. The first hope we've had in a year and a half. She's very knowledgeable

I was experiencing the screen of blue death. They responded to my query almost immediately and the issue was solved in an appropriate time frame. Plus, the technician was thorough and asked the relevant questions for the issue to be resolved appropriately. I will definitely make use of them again should I run into trouble again.

Game is very exciting and your service also
I am new in this line and not yet clear
So need your help throw on line

The computer tech was fantastic, I'm a disabled veteran with TBI which affects my short term memory. The tech knew just what to ask me in order for me to understand how to get rid of my spam,junk and ads in Chrome.

Fantastic,I'm hooked

Requested a phone call - 10 minutes later a CHAT BOX opener from Matthew. Responded to his question with a detailed reply. 25 minutes later no replies from him. Again, i requested a phone call. Waited an additional 10 minutes in the CHAT BOX and then signed out.
I will be asking for a refund if I do not receive a phone call from a qualified technician soon.

Mike was aware of the problem and communicated probable solutions. In additions he provided guidance for avoiding recurrence of the issue. Response was quick and the conversation helpfu..

Hard to rate this. I know i needed a scan tool to pull code, but i also needed info to replace the part, which he did not have access to. So yes he answered a question, but was not helpful.

My problem was an issue that involved my inability to get my primary email to sign into Microsoft Outlook. For some reason Outlook kept indicating that my primary email did not exist. The technician, Fiyaz, spent a good amount of time looking at my computer remotely and was finally able to solve the issue, allowing my primary email to convert to Outlook. Fiyaz was very patient and understanding due to my being hearing impaired. He was very capable and professional. I was lost without his help.

I advised them that I did not want a continuous contractual obligation that I could not afford and they complied. I got a note (text) from a Mr. Covelli advisung me of that fact and stated that I could restart my account in the future if I needed help.