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JustFlowers has a rating of 3.9 stars from 125,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and great selection. JustFlowers ranks 2nd among Flower Delivery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted
They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.
While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted
Easy clear fast day prior on line ordering.
Selected "premium - a feminine touch" and a little disappointed with the delivered result. Arrangement was beautiful but closer to the "standard" selection photo. I expected more flowers. Hand written note was nice.
We were a bit concerned about ordering flowers for Sicily from Canada through a company in California!, but it worked out perfectly! She received the bouquet around 6pm local time and the arrangement exceeded our expectations! The florist embellished the order such that it was far more beautiful than the picture of the ones we selected! We received a photo and voice message from Italy of our loved one with the arrangement and were blown away! - So was she!- Thank you so much!
They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.
Products used:
Flowers
Shanna, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s).
You might want to know that shortly after I placed my order, I received a phone message from someone who said they were from JustFlowers. I googled the phone number and it appeared to be a scammer so I didn't call back. My flowers were delivered fine. I always have a good experience with JustFlowers. Thank you!
I was not familiar with this website but decided to give them a chance. The person I sent them to said they were fresh and beautiful. However, they were originally delivered to the wrong address, I checked my receipt and I had given the right address so somewhere in between things got screwed up. My friend did manage to track them down but I won't give a high rating for that reason.
Candy, we are sorry to hear of this. Our team will look into this for you right away.
Excellent and prompt service. I sent birthday flowers to my friend. She sent a picture of them and they were everything I had hoped for.
My wife is helping her mother recuperate from a fall. I wanted to send flowers and a teddy bear for Valentine's Day. I ordered 1 day prior to Valentine's Day with "guaranteed delivery" on Valentine's Day but the flowers and teddy bear were never delivered. I called customer service and was not allowed to cancel my order. Instead they said they'd deliver within 2 days. How would you feel if your flowers arrived two days late?
Tip for consumers:
Do NOT trust this company.
Products used:
None. The flowers were never delivered.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I ordered flowers for my daughter on Valentine's Day morning. They stated it would be delivered by 9 pm that night. This is the day after Valentine's Day and she still has not received her flowers. I have called several times, can never speak to someone. I have sent an inquiry, twice! I have sent an email with no response. They were quick to take my money. My order number was *******. It was a My Love for You bouquet that was not delivered. I just want to speak to a person!
Products used:
I ordered flowers for my daughter and have confirmation they would be delivered on 2/14 by 9 PM. Flowers were not delivered. I cannot get anyone to answer phone. I have sent an email, 2 inquiries, and no one will return my call or emails.
Pamela, our local florist made the arrangement and attempted delivery twice but the recipient did not answer the door. Nevertheless, you have already been issued a full refund.
The order was delivered with one day delay, although I had paid extra for same day delivery. I had to call to inquire about the delivery.
ACTUAL DELIVERY DATE: 12/27
ACTUAL DELIVERY TIME: 07:10 PM
This order has been successfully delivered.
Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper. When I attempted to address my concerns with customer service, they argued that the flowers delivered looked like a cross, despite photographic evidence I provided. I requested to speak to a manager to address this, but instead of assistance, I was put on hold, only for the representative to hang up on me. Upon calling back, I once again had to leave a voicemail. This matter remains unresolved. Contacting the company is nearly impossible; after enduring 5-minute hold times, calls are consistently redirected to voicemail. Save yourself the trouble and avoid Just Flowers at all costs. Their lack of competence and empathy is shocking and unacceptable.
Products used:
Floral Delivery
Brittney, we apologize for the problem you are experiencing with your order. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
I didn't see the flowers myself but My Aunt received them in her Rehabilitation Hospital. She snd her daughter gave them rave reviews. The first supposed "best florist in Radford" refused to deliver them to her address. Thanks so much!
Thank you for your quick response to my request. You guys came through and saved the day in such a short notice because of my lack of planning. The floral arrangement was beautiful, and made my lady one very happy girl! I cannot thank you enough.
I ordered a premium flower arrangement that should have been delivered on February 14th. My order was never delivered on the date requested. I have attempted to contact the seller and they told me that my local florist could not deliver the arrangement. After contacting the company multiple times they keep telling me they can't cancel unless they speak with the florist first which is not professional at all. By all means stay away and do not order from here.
TS, we are here to help but we cannot reference your order with only your initials. Please message us privately with your full name and order number so that we can help you.
Ordered flowers for my sister-in-law's birthday. She was very pleased. She sent me a picture, and they looked beautiful. I've ordered from Just Flowers several times and have never been disappointed.
The flowers and delivery were perfect. My terminally ill friend loved it and said it made her Christmas. Unfortunately, she only had a few days to enjoy it, so I'm thankful for that.
Ordered a bouquet from MN to CA trusting the process for same day delivery. Everything turned out to perfection! Thank you!
My Valentine's Day order of a Stargazer Lily-based bouquet was delivered on time a day early with all the substitutes exactly like I asked for. The flowers were left on our mudroom porch because I was off running errands. Well done!
The order was placed on Thursday 12-28 as a birthday gift to family member in Jacksonville, AL. The order could not be filled or delivered until Tuesday 1-2-24.
I was notified by phone and email about the problems that occurred which is good. Thank you. However, this was stressful because I had doubts that this delivery could be made and if I would lose out on my money. Next year I will be sending a gift through the mail.
The flowers were pretty and the recipient liked them. So thank you for that.
Lenore, we sincerely apologize for the delay. The two local shops there in that part of Alabama were unavailable for Christmas break.
The flowers were gorgeous! Very professional staff, a very precise and direct service, and their website is very easy and comprehensive to use. Not a bad thing to say. Thank you!
If I could give below a 1 star rating I would due to the customer service. Sent flowers to mother in law. Only 2 of 12 were alive on day 2! They refused assistance because 90 year old woman didn't have a cellphone to take a photo of flowers. I was so embarrassed!
DeAnn, without being able to see the arrangement, we can only presume that indoor heating played a role in the alleged wilting of the flowers since it was 22 degrees on the night of delivery. Nevertheless, our agent did in fact work with you on this and issued you a partial refund for the inconvenience.
Smooth and well done! Arrangement was beautiful. The recipients loved the flowers.
Ordered Valentine flowers to be delivered on 2/14/24--then late in the 2/14 afternoon received notice the delivery would not happen as promised. No time to regroup and get something else in line and had to wait until the next day for delivery. NOT GOOD!
The $10 refund was worthless! Like we need to do something so lets do a small amount so that we can say we tried. Not acceptable and will not use your services again--I know this will not have any impact upon Just Flowers--but like your $10 refund--it makes me feel better!
Donald, your order wasn't delivered on 02/14 because you sent us a web request at 3:38 PM CST that you wanted to reschedule your order for the next delivery date.
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Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Adam, we are here to help. Please e-mail a photo of what was received to service@justflowers.com